I want to especially commend Ben from your support team for his outstanding assistance. He provided exceptionally clear, step-by-step guidance that walked me through the entire troubleshooting process.

Es una app muy confiable y funcional. Cualquier duda el servico al cliente te ayude de una forma muy rapida y es muy amable, recomiendo 100% esta app. Saludos !

The app is giving completely false / exaggerated conversion data. Now our Meta ads manager says we have more sales than actual sales we made. We contacted customer servie (Jamie), who said we should just delete their app, without even fixing or checking the issue?? This is really odd, especially given the number of reviews. Hopefully someone can get back to us and explain properly what the issue is.

I recently had the pleasure of working with Omega Facebook Pixel Meta, and I couldn’t be more impressed. Their team is professional, knowledgeable, and incredibly responsive. From day one, they understood exactly what my business needed and tailored a strategy that delivered real results. Thanks to their expertise in Facebook marketing and campaign optimization, we saw a significant increase in engagement, website traffic, and conversions. What stood out most was their commitment to transparency and communication every step was clear, and they kept us in the loop with regular updates and reports.

We needed a way to send subscription purchases to Meta. Not only did Omega do that, they improved our event scoring, and we're seeing a decrease in CPA. Great app. Great support.

Tot nu toe de enige app geweest die ik heb gebruikt voor data tracking. Daarnaast is het ook de app die mij altijd wordt aanbevolen door mensen die al jaren ervaring hebben in het specifieke werkveld waar ik opereer

I had a very nice chat with Niel, I get all the help that i need from A-Z now i have the pixel active and will scale the business soon! Thanks again for Niel i hope when i have new questions i have a chat with Niel again! Have a nice day!

Very professional assistance! You helped me solve the problem efficiently. I will continue testing to confirm if the issue is fully resolved, but the efficiency was outstanding.

We contacted support regarding serious issues with data tracking – key parameters like fbp and fbclid were missing. The response? “No worries, our app shares everything Meta needs.” Two days later: complete tracking failure, event errors across the board, and deduplication issues on every event (red warning triangles everywhere). We reached out again, and they denied any problem, blaming a supposed “Meta server-side issue.” After multiple follow-ups and a direct conversation with Meta’s technical team, it became clear: Meta had no server-side issues at all. The fault was entirely on Omega’s side. After 11 days of delays, false claims, and no transparency, they finally admitted: “Yes, there's a deduplication error on the purchase event.” At no point were we given logs, real support, or any kind of meaningful resolution. We lost thousands of euros during one of the most critical sales periods of the year (Easter), while Omega support kept us in the dark. Had they simply told us, “our app isn’t working with your setup,” we would’ve switched instantly. Instead, we wasted 12 days and a lot of money. We uninstalled the app and requested a refund. An app that causes this level of damage, denies accountability, and offers no escalation or real tech support should not be listed on the Shopify App Store.

Samuel from customer service was an absolute best. He helped me with setting up everything from my end,and also testing if everything was firing correctly. He covered every question that was asked very patiently and calmly. Keep up the good work

Very helpful and the VA Joyce was very very patient. Very good Customer Service. 24/7 and reliable.

erg goede resultaten met deze tracking tool, snelle hulp als er iets is. verder erg overzichterlijk.

This plug-in is very easy to use, the data feedback is correct, and the customer service is very good, do not understand the timely help me solve, support

Tracy van Omega Facebook Pixel heeft me uitstekend geholpen met mijn probleem. Snel, deskundig en vriendelijk, topservice!

100% RECOMENDADA. Su equipo de atención al cliente resolvieron todas las dudas que tenía acerca de OMEGA e incluso hicieron un investigación bastante extensa por un error que arrojaba META (que finalmente era una falsa alarma). La verdad que si o si recomendado

I had an amazing experience with Joyce from Omega Pixel ! She was incredibly helpful, patient, and knowledgeable. She went above and beyond to fix every issue I had. From the moment I reached out, she made sure I understood everything and took the time to resolve all my concerns quickly and efficiently. Her professionalism and friendly attitude made the whole process smooth and stress free. It’s rare to find such dedicated customer support, and I truly appreciate her efforts. If you ever need help at Omega Pixel, Joyce is the one to ask for! Thanks again, Joyce. You’re a lifesaver!

Ben Help me making sure my pixel firing right way. everything works good only sad part be careful when you select your plan. i choose yearly plan by mistake and they dont refund but app is amazing. Thank you BEN

Has been our go-to app for pixel integration. Had great support from Louis today with a concern I had who was super helpful.

Very useful app! Moreover, Tracy is just super helpful! Been ages since I've got 1 minute responses from app developers. Keep up the good work!

Rosie from support is really helpful and kind. Very quick in responding and absolutely concrete. The attention and care she dedicates, this alone is worth the price. Thank's.