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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,741)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Stitchingcover

Jan 13, 2025  on Shopify

Anna helped me everything, so quick response and effective answer, removed my previous fb pixel because it is moving to another place and with the app, I can't install that app so this is a good replacement.

QUANTARES OFFICIAL

Jan 12, 2025  on Shopify

The application is simply very intuitive, and the pixel installation and server-side tracking are child-proof. Congratulations! Great customer support as well, always helpful. Thanks to Cam for the constant support :D

Fiora Basel

Jan 11, 2025  on Shopify

I am tremendously satisfied with the help I obtained while installing the Pixel from the help desk. The speed of the answers combined with the knowledge made it possible for me to install the Pixel correctly in a very short time. The installation was also checked and everything was fine before the call was closed. Nothing but praise for the way they work.

Elegear

Jan 02, 2025  on Shopify

Joyce was very patient and helped me install and troubleshoot the problem smoothly. Now I can track FB advertising data more accurately. It is worth paying for it.

Dorsanee Hair

Jan 01, 2025  on Shopify

This is a very useful plug-in. The customer service staff is very professional and patiently helped me solve the problem, increasing the directory matching rate from 20% to 99%. Thank you

Hoagard.com

Jan 01, 2025  on Shopify

They even helped me to remove my old pixel hidden in the theme files. Im not an IT guy, but with them it is so easy to install pixel.

roopofficials

Dec 29, 2024  on Shopify

Omega Pixel is amazing! Huge thanks to Ben for his guidance and support throughout the process. Highly recommended!

LoomyDraws

Dec 21, 2024  on Shopify

Honestly the best app out there if you want affordable good tracking using capi and pixel. very easy to set up. support is amazing Niel did an amazing job and spent nearly an hour helping me with everything. this is my second website I'm using this app with.

My Store

Dec 18, 2024  on Shopify

Great app and needed assistance and the customer service was right on it. Tracy was a great help and I can definitely say this app is worth it.

My Store

Dec 15, 2024  on Shopify

Always the most supportive customer support helping every step along the way. Forever inspired by this level of service and care. Recommended!!!!!!!

BACHMANN-ZUG

Dec 10, 2024  on Shopify

der support schreibt schnell zurück sie kommen mit der app klar und wissen was zu machen ist bis jetzt war ich immer serh zufreiden mit dem supoort unbedingtso beibehalten

TrendingAz

Dec 09, 2024  on Shopify

Excellent support service! The team is quick, professional, and very patient. They explained everything clearly and resolved my issue in no time. My app now runs smoothly thanks to their help. Highly recommend their service

Charm.

Dec 05, 2024  on Shopify

Une excellente application 80/20 pour mieux tracker FB Ads sans avoir à dépenser des centaines d'euros dans des apps.

Pamora

Dec 05, 2024  on Shopify

A very good app, I can only recommend it. Tracy helped me straight away and solved my problem. She replied very quickly and I think that's very good.

Milk Depot Inc.

Dec 04, 2024  on Shopify

This app is amazing, it is like getting a much more expensive app I won't mention names H***S haha, for a price I can actually afford. Support is absolutely amazing, Joyce is a wealth of knowledge and eager to help! Honestly the best support I have ever had with any software/apps! Thank you so much

Romee Oslo

Dec 03, 2024  on Shopify

Handig en Accuraat. Ook fijn dat als je hulp nodig hebt dat er iemand jou gelijk kan helpen, ze zijn heel geduldig en vriendelijk.

Van Leeuwen Mode

Dec 02, 2024  on Shopify

The Omega team is great, and Hana really stands out with her quick responses and customer-focused approach. She’s super helpful and makes sure you get exactly what you need. Great support overall – thank you guys!

Aosha Boutique

Nov 28, 2024  on Shopify

increíble el servicio de atención al cliente Gracias Anna por tu tiempo y aclaras todas mis dudas.

Nymock

Nov 27, 2024  on Shopify

This is my second time installing the app and Joyce was able to assist me throughout the entire process. She was able to identify and resolve all issues with ease and guided me through the most effective and efficient way of syncing all previous data through Facebook. I look forward to seeing better tracking in the next few days but I have no doubt that their customer support will be here to solve any remaining challenges I may face!

Esova London

Nov 27, 2024  on Shopify

The app can be expensive for a complete beginner, however, it is effective and does the job properly. Also, they have got an amazing 24/7 support team.

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