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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,741)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

kluwyn

Feb 20, 2025  on Shopify

Very good, the people help you very good and great experience

Eleganlash™

Feb 20, 2025  on Shopify

l'app è molto utile per aumentare le vendite dello store e l'assistenza è molto disponibile in ogni occasione

Himal Shop

Feb 19, 2025  on Shopify

good nice !!!!

Necknix

Feb 19, 2025  on Shopify

Support nhiệt tình

Hyperblade USA

Feb 18, 2025  on Shopify

This is the best app and total game changer! the support is fast and professional. Tracy helped me with her knowledge to fix a few issues. Highly recommend it and it is a must have app for all shopify stores.

Flexxfashion

Feb 12, 2025  on Shopify

Super snelle reactie en goede hulp. Deze app zeker een aanrader!

Primalderm Cosmetics

Feb 11, 2025  on Shopify

The Little Design Corner

Feb 11, 2025  on Shopify

Omega was easy to install and is at a great price point. I used the online chat to ask some questions and Joy went above and beyond to help me. She double checked the set up and found a configuration issue. We were immediately able to solve this on the spot with one of their developers. Such amazing customer service! It is early days but we are feeling confident that Omega is going to help maximise our meta ads budget.

Waviy

Feb 11, 2025  on Shopify

可以,好用的,客服体验很好

Beksee

Feb 11, 2025  on Shopify

Great app, fantastic customer support! Louis spent more than 30 minutes with me to walk me through the app since I'm a newbie! I highly recommend it!

Stunncal

Feb 11, 2025  on Shopify

wowo thankyou ,very nice

Evory

Feb 07, 2025  on Shopify

Great and stable tracking app with responsive support

SorsoWine

Feb 07, 2025  on Shopify

Skinova Beauty

Feb 04, 2025  on Shopify

Good app, easy to use, and really good support. Thanks to Ben who answered me clearly and fastly !

Sparkly Trees

Feb 04, 2025  on Shopify

Easy to setup and works well

The Troves

Feb 03, 2025  on Shopify

always get fast respond and help from the support, the tracking is accurate most of the time but not 100% but that's better than not having Omega at all. So overall worth it!

market-facile

Feb 01, 2025  on Shopify

Les statistiques de suivi qu'offre Pixel Oméga sont de qualité et permettent d'adapter mes campagnes et suivi de mon shop. De plus leurs services client est formidable, ils ont débloquer une situation pour laquelle je n'avais pas trouvé la solution, un service vraiment recommandable. Merci à vous pour votre job

Caseiy

Feb 01, 2025  on Shopify

easy to use and the support team are very helpful, after i have been confused with a problem in my pixel for 1 day i found that app and they fixed my problem in minutes !!

Marbella Beauté

Jan 30, 2025  on Shopify

I was helped very quickly and well. The customer service is top notch and the app is easy to use. Definitely recommended!

Elyra

Jan 29, 2025  on Shopify

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