Facebook Multi Pixels App Review: Pros, Cons & Shopify Use

Customer reviews: Omega Facebook Pixel Meta Feed

The Facebook Multi Pixels app helps Shopify merchants track and optimize ad performance across multiple Facebook pixels. Reviews reveal real-world experiences with setup, analytics, and ROI—key for data-driven marketing decisions.

Reviews (868)

Overall rating

4.8

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What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
User-friendly interface that makes pixel installation straightforward and intuitive.
Reliable tracking and real-time data that enhance ad performance analysis.
Supports server-side tracking, contributing to better integration and tracking accuracy.
Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Polumi

Jan 19, 2026 on Shopify

NEW EDIT: After quite some time, I managed to solve the problem with the help of Facebook and Omega support. It took a while, but it was resolved. I appreciated this, so my rating has gone from 0 stars to 3 stars for now. I will now test the app for a few months to give my final opinion, comparing it to Wetracked. NEW EDIT: 0 (ZERO) STARS. Do not install this app: readers won't regret it. They made me lose a lot of money and time. After giving them another chance because I felt sorry for them and because they offered me a free subscription, I realized that they know nothing. They kept me waiting for more than 10 days asking me for all sorts of information, they made me lose money, time, and health to tell me: “We don't know how to fix it because everything is fine on our end, you can change apps if you don't like it.” On Meta, in Event Manager, every day a new error related to their data sharing pops up! Don't trust them, they're not professional. Most of the time, no one answers you because they have strange hours and no one works on weekends! Endless disappointment! Go to other apps and professional services that really work and don't mess you around. EDIT: After my review, they wrote to me saying they would resolve the issue and answer my questions. Days have passed, and every time they say “later” and pass the buck to the dev team for something trivial. They made me lose money, and I felt cheated by their deceptive behavior. Don't trust them! Do not install this app. I signed up for the paid plan and the app isn't tracking data correctly. There are errors in the meta pixel that they can't fix. They've been putting me off for over a week. Because of this, I've been making bad decisions about ads for almost a month. I feel like I've been taken for a ride. I wouldn't recommend this app to anyone. It's a waste of money, and the customer service team is constantly changing, so they never know how to help you. I'm giving it 1 star because I can't give it 0.

Fanimo

Nov 19, 2024 on Shopify

Service is good, great support. Pixel not that great + no special price for multiple store owners