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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,817)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Belvoir

Nov 16, 2024  on Shopify

Tracy and the team provided hands down the best customer experience I’ve ever had! From start to finish, they went above and beyond to ensure everything was seamless. Tracy was incredibly responsive, understanding, and made me feel like a valued customer every step of the way. The whole team’s professionalism and dedication are truly unmatched. I couldn’t be happier with the service I received—absolutely top-notch! Thank you Tracy

NowaGoods

Nov 13, 2024  on Shopify

Fantastic app! Super simple and effective to use. The customer support is outstanding – they go above and beyond to help. Highly recommended!

KoaKoa.life

Nov 11, 2024  on Shopify

Always available and helpful. Willing to spend as much time as it takes to resolve your questions or issues. A++++

MIVANDO

Nov 10, 2024  on Shopify

Great support on app, round the clock, super friendly and helpful. I had an issue during campaign and it was fixed in just few moments, again great support team.

Kosea

Nov 08, 2024  on Shopify

Works perfectly and amazing 24/7 support. Sophia helped me go through my Meta account and solve a problem I had on a Saturday night.

BumpMyCar

Nov 08, 2024  on Shopify

Great app with amazing support! The team is super responsive and always provides fast, helpful answers. They’re not only efficient but also very friendly, making the whole experience smooth and stress-free. Highly recommend Omega Facebook Pixel for anyone looking to optimize their tracking while enjoying excellent customer service!

Selene Nordic

Nov 07, 2024  on Shopify

Ik ben nog niet zo lang bekend met de Omega Facebook Pixel maar had zojuist even hulp nodig en support (Amelia) heeft me perfect geholpen!

Ma boutique

Nov 04, 2024  on Shopify

j'ai rencontré des difficultés avec l'extension , et Amelia m'a beaucoup aidez a résoudre tout mes soucis :) a votre écoute et prend le temps de vous guider :)

AMOVAN

Nov 04, 2024  on Shopify

The app works really well, and the customer service is great. However, since we won't be using it in the near future, we had to cancel the subscription renewal. The customer service said that simply uninstalling the app will prevent the renewal. We will continue to monitor this issue. That being said, I have to say this is a successful and good Shopify app plugin.

Bliise

Nov 03, 2024  on Shopify

Amazing app, they were so quick in organising everything and support was the best! Ben was very patient and helpful. Definitely deserves a 5 star!

MOTIFINO

Nov 02, 2024  on Shopify

Great customer service and perfect app for tracking via pixel and API. Very easy to set up and very intuitive

SU Paris

Oct 31, 2024  on Shopify

just set the app, but the support has been amazing in helping us! Can't wait now to see more about it. Thanks Joyce!

NorthernCloset

Oct 31, 2024  on Shopify

Tôi chả biết nói gì thêm dịch vụ này khá là tốt nhất là cô trợ lý Anna đã hỗ trợ nhiệt tình cho tôi. Hy vọng ứng dụng tốt như thế này sẽ đến được với nhiều người dùng

Yesoul Fitness UK

Oct 29, 2024  on Shopify

Good product, easy to integrate, and the customer service is really good. Tracy is very patient and nice. I just need to set up with a few minutes.

Solviano

Oct 27, 2024  on Shopify

Ik raad deze app aan. Hoewel sommige dingen in ontwikkeling zijn of niet altijd perfect werken, is de klantenservice echt geweldig. Je wordt 24/7 geholpen en problemen worden altijd snel opgelost!

Nunolo

Oct 27, 2024  on Shopify

Best pixel app on the app store. If I ever have any issues the support team will always helps me fix them.

Famvibe

Oct 26, 2024  on Shopify

Tracy was very enthusiastic in providing support. She helped me identify the issue and resolved it very quickly. I highly recommend using this app; the logic works well.

Fieria

Oct 25, 2024  on Shopify

I recently had an excellent experience with Niel from online chat support. He was incredibly patient, attentive, and quick to address my concerns. Niel guided me through each step with clear instructions, ensuring I fully understood the solution. His professionalism and friendly approach made a potentially stressful situation smooth and easy. Highly recommend Niel for outstanding customer service!

Kvinova

Oct 24, 2024  on Shopify

Good app. Does what it is supposed to do. Other than that, the support is really great. You are helped with any part at any time. The explanations are very clear. Thanks!

4x4shop

Oct 23, 2024  on Shopify

I truly appreciated the prompt and outstanding support from the Omega team. Their assistance went above and beyond my expectations. If all companies provided support like this, it would make a world of difference. A big thank you to Omega, and I hope you continue to offer such excellent service to your customers!

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