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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,741)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Luckintoys

Oct 17, 2024  on Shopify

This app, really highly recommended, the staff Tracy is very conscientious and responsible, I would like to thank the developer of the app and Tracy!

Elegance

Oct 13, 2024  on Shopify

Excellent travail de leur part! J'ai rencontré un problème et ils l'ont réglé avec beaucoup de professionnalisme et de respect. Un grand merci à toute l'équipe

Oreylo

Oct 10, 2024  on Shopify

We have been using this app for over a year now, the tracking is solid and the support is diligent and helps us with any questions we might have.

Novira

Oct 10, 2024  on Shopify

Joyce from customer service was incredibly helpful! She assisted me promptly, and everything was resolved quickly. I’m very satisfied with the level of support I received. Thanks

Lara Grace

Oct 10, 2024  on Shopify

This app works flawlessly and is super easy to integrate into my Shopify store. It took minutes to set up, and everything runs smoothly. A huge shoutout to Niel from customer support he was incredibly helpful and resolved all my issues quickly. Highly recommend!

Dwanah

Oct 09, 2024  on Shopify

One of the best support i ever found among all shopify apps. And i would like to thank Niel specially from Omega team for his great understanding to my case, and his patience.

σολCart

Oct 08, 2024  on Shopify

truly its very good app for your store and it really helped me a lot and the service was too damn good and specially the person Tracy her way to help me set it up and explanations of the use was splendid

Shopwave

Oct 07, 2024  on Shopify

I highly recommend Omega! They are not only efficient but also incredibly fast. They took care of everything I needed with great professionalism, making the entire process smooth and hassle-free. Their service exceeded my expectations, and I will definitely use them again in the future!

Nour Mode Boutique

Oct 04, 2024  on Shopify

I had an issue configuring the Meta Pixel for my Shopify store, and the Omega team provided exceptional support. They were quick to respond and guided me through every step of the process, making sure everything was set up correctly. Thanks to their assistance, my conversion API is now working perfectly, and all the events are being tracked accurately. The app is easy to use, and the customer service is top-notch. If you're looking for a solution to manage your Pixel and track events, I highly recommend Omega. Thank you, Omega team, for your fantastic support!

FamilienFaden

Oct 04, 2024  on Shopify

Really great app, and what is even better is the support. It is outstanding, support persons are really patient and competent. Thanks for the perfect support!

Le Panier Elegant

Oct 03, 2024  on Shopify

I had an amazing experience working with Ben on setting up my Facebook Pixel. He was incredibly knowledgeable and guided me through the entire process, making it super easy to understand. His step-by-step instructions and quick responses to my questions were invaluable. Thanks to his help, I feel confident tracking my ad performance now. Highly recommend his services!

Jayanti Reddy

Oct 03, 2024  on Shopify

Have just installed this app. Joyce was amazing and of great help to set it up. Hope it will work well.

FamilienFaden

Sep 30, 2024  on Shopify

Really great app, and what is even better is the support. It is outstanding, support persons are really patient and competent. Thanks for Joy the perfect support!

Hannah and Henry USA

Sep 30, 2024  on Shopify

Nice app. Very easy to install the pixel and set it up. Plus customer service was very helpful and checking everything to make sure it was all set up correctly.

GLAMLAB™

Sep 29, 2024  on Shopify

Fantastic App with Exceptional Support! I've been using the Omega Facebook Pixel Ad Report app for a while now, and it has been a game-changer for my business. The app is incredibly easy to use, allowing me to set up multiple Facebook Pixels effortlessly without needing any manual code. The advanced tracking and real-time reports have significantly improved my ad optimization and ROAS. What really sets this app apart, though, is the outstanding customer support. I recently ran into some challenges with tracking, but their team, especially Ben, went above and beyond to assist me. They guided me through the setup with detailed instructions and even tested orders to ensure everything was running smoothly. Their dedication and patience were much appreciated! Overall, this app is an excellent tool for any Shopify store looking to manage Facebook advertising effectively. Highly recommended!

illumineline

Sep 29, 2024  on Shopify

La experiencia con el equipo de soporte ha sido fantástica. Tuve un problema a la hora de analizar métricas y me lo resolvieron muy rápido y de forma muy amable. Recomiendo esta app!!

Yazzi

Sep 23, 2024  on Shopify

Omega was the most comprehensive tracking app i found and so far so good! the setup was easier than facebook pixel and support is great thanks to Lynn & Amelia - both team members were gracious and very helpful - thank you!

customifeel

Sep 23, 2024  on Shopify

Great app, great customer service, and I can't thank Joyce enough for her detailed help in getting the job done quickly : )

Artiori

Sep 19, 2024  on Shopify

I've been using this app across multiple stores for quite some time now, and it's always been a reliable tool for managing my tracking setup. Special thanks to Hana who convinced me to write a positive review given my happy experience with her help. Overall, I’ve had a consistently positive experience with this app and their support team.

Rudelle Milano

Sep 18, 2024  on Shopify

Accurate and real-time data. Alongside this, the app works flawlessly and it's very straightforward. If you have any issues/inquiries you just have to reach out to the support team through a life chat and it will be solved within minutes.

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