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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,817)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

GLAMLAB™

Sep 29, 2024  on Shopify

Fantastic App with Exceptional Support! I've been using the Omega Facebook Pixel Ad Report app for a while now, and it has been a game-changer for my business. The app is incredibly easy to use, allowing me to set up multiple Facebook Pixels effortlessly without needing any manual code. The advanced tracking and real-time reports have significantly improved my ad optimization and ROAS. What really sets this app apart, though, is the outstanding customer support. I recently ran into some challenges with tracking, but their team, especially Ben, went above and beyond to assist me. They guided me through the setup with detailed instructions and even tested orders to ensure everything was running smoothly. Their dedication and patience were much appreciated! Overall, this app is an excellent tool for any Shopify store looking to manage Facebook advertising effectively. Highly recommended!

illumineline

Sep 29, 2024  on Shopify

La experiencia con el equipo de soporte ha sido fantástica. Tuve un problema a la hora de analizar métricas y me lo resolvieron muy rápido y de forma muy amable. Recomiendo esta app!!

Yazzi

Sep 23, 2024  on Shopify

Omega was the most comprehensive tracking app i found and so far so good! the setup was easier than facebook pixel and support is great thanks to Lynn & Amelia - both team members were gracious and very helpful - thank you!

customifeel

Sep 23, 2024  on Shopify

Great app, great customer service, and I can't thank Joyce enough for her detailed help in getting the job done quickly : )

Artiori

Sep 19, 2024  on Shopify

I've been using this app across multiple stores for quite some time now, and it's always been a reliable tool for managing my tracking setup. Special thanks to Hana who convinced me to write a positive review given my happy experience with her help. Overall, I’ve had a consistently positive experience with this app and their support team.

Rudelle Milano

Sep 18, 2024  on Shopify

Accurate and real-time data. Alongside this, the app works flawlessly and it's very straightforward. If you have any issues/inquiries you just have to reach out to the support team through a life chat and it will be solved within minutes.

itskeira

Sep 18, 2024  on Shopify

The app is very easy to use and extremely helpful. The customer service is the fastest I've ever seen in terms of responding and resolving issues. I would give a 100/10 recommendation.

Worveen

Sep 17, 2024  on Shopify

Incredibly responsive and efficient customer service, very good tracking - I recommend this app! Tracy is really nice and helpful!

Bogbemo

Sep 16, 2024  on Shopify

Tôi thực sự ấn tượng với chất lượng dịch vụ của Omega Pixel, đặc biệt là sự hỗ trợ từ bạn support sáng nay. Bạn ấy rất nhiệt tình, chuyên nghiệp và nhanh chóng giải quyết mọi vấn đề mà tôi gặp phải. Quá trình cài đặt diễn ra suôn sẻ, rõ ràng và hiệu quả hơn cả mong đợi. Cảm ơn Omega Pixel vì đã mang đến trải nghiệm tuyệt vời. Tôi chắc chắn sẽ quay lại và giới thiệu dịch vụ này cho bạn bè, đồng nghiệp!

Cute Thread

Sep 12, 2024  on Shopify

The app has many great features, meets tracking needs very well, offers enthusiastic support, and answers your questions 24/7.

Senses Collective

Sep 12, 2024  on Shopify

I had some issues installing the pixel but Joy was really kind and helpfull and with more patience has solved everything. 10/10 for the assistance!

VenomPerfume NO

Sep 11, 2024  on Shopify

The standard Facebook app suddenly stopped working so tried Omega. Works great! + Great support from Niel! :)

Smad Electric Appliances

Sep 11, 2024  on Shopify

I had installed this app before but hadn’t explored it deeply. Today, I ran into some issues while tracking an order. Fortunately, all my questions were answered. Tracy was continuously following up on my issues. Even though I had many questions and needed lengthy discussions, she guided me with screenshots. To test our setup, she even proactively helped us place a test order. Her attitude was incredibly positive and it was a relief amidst my work stress. This software is very smart and makes data viewing very convenient—it’s the best companion for Shopify! I give it a 10-star recommendation!

ÜBERSTYLE

Sep 11, 2024  on Shopify

Amazing Customer support by Ben from Omega. He helped me within 1 minute and explained everything very clearly. Recommend Omega!

cunei

Sep 08, 2024  on Shopify

Great app and excellent support. Usually solve the issues within 5 minutes of Live Chatting with them. Highly recommended !!

StaticSkin™

Sep 07, 2024  on Shopify

Customer service was one of the fastest, & most useful support teams I've dealt with on any app! It can be somewhat tricky to ensure the Pixel / API events are firing as they should, but the support team was able to help me with any & every question i had and they make it so easy to get the API integrated / fully working. Very, very happy with this app. 10/10 recommend.

JOYELLE

Sep 05, 2024  on Shopify

super fast response and great service. For now happy with the app since FB does not always show sales tracked

Pure Grounding

Sep 04, 2024  on Shopify

i haven't used this app yet but the support team, Hana and Joy were both very helpful in assisting with the correct way to install

LEBRI

Sep 03, 2024  on Shopify

I asked help through the chatbox and received a very quick response from Ben. I was well helped so I appreciate that.

Audersigt Tatttoo Supply

Sep 02, 2024  on Shopify

It's a very good application. I always refer to the application's advertising report data during the advertising process, so that I can make timely and correct budget adjustment decisions. When I encounter problems, I can contact the service staff at any time and they are always patient enough to help me solve the problem. Excellent, highly recommended.

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