Taranker.Com Logo
Omega Facebook Pixel Meta Feed logo

Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,817)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

LadnaLapka

Jul 04, 2024  on Shopify

This is definitely the best app for tracking your Facebook pixel on Shopify. I highly recommend it! It's a game-changer for optimizing and monitoring your pixel data. The team members are also incredibly kind and helpful! :) Thank you so much!

SENTLY

Jul 03, 2024  on Shopify

I had an excellent experience with Omega Pixel, thanks to the amazing support from Joy. I was struggling with issues related to my old pixel, but Joy guided me through the process of removing it and installing a new one seamlessly. I'm not particularly tech-savvy and prefer to focus on selling, so having Joy's assistance was incredibly valuable. Joy's support was outstanding, and I couldn't be happier with the service. Highly recommend Omega Pixel, especially if you get the chance to work with Joy!

DazzleSport

Jul 02, 2024  on Shopify

It's a very good application. I always refer to the application's advertising report data during the advertising process, so that I can make timely and correct budget adjustment decisions. When I encounter problems, I can contact the service staff at any time and they are always patient enough to help me solve the problem. Excellent, highly recommended.

regallo-norge.com

Jun 27, 2024  on Shopify

Nila really helped me with my quesstion fast and solved the problem by checking de app for me. I really appreciate the support team of Omega.

Freedmway

Jun 26, 2024  on Shopify

I really like this APP. It's simple to use, very helpful, and the customer service is patient in answering questions.

Fiona Zürich

Jun 24, 2024  on Shopify

I am super happy with the Omega Pixel app I installed on my Shopify store. It really works perfectly! The integration with Facebook is effortless and tracking conversions is really a breeze now. The app gives me comprehensive reports and insights that have helped me make my marketing better and get more out of my ads. What makes it really great is the customer service. Joyce has been incredibly helpful to me. I had some technical questions and within no time I had an answer. Joyce was not only quick, but also super knowledgeable and friendly. She helped me step by step and made sure everything was working properly. If you're looking for a good and convenient Facebook Pixel app for Shopify, Omega Pixel comes highly recommended. The app itself is top notch and the customer service, especially Joyce, is great. Thanks for the super experience!

BetterLife

Jun 22, 2024  on Shopify

I want to express my heartfelt thanks to Sophia from the "Omega Facebook Pixel" application team for her exceptional assistance and kindness. Even over the weekend, Sophia went above and beyond to help me resolve an issue. Her dedication and expertise made a significant difference, ensuring everything ran smoothly. I'm truly grateful for her outstanding support and highly recommend Sophia and the Omega team for their excellent customer service!

VUENERO

Jun 21, 2024  on Shopify

Using the app seems a bit complicated and advanced at first. However, the support helps you very friendly and quickly and gives you good instructions. The APP shows you a very good overview and is very practical. Clear recommendation!

ÉmilieParis

Jun 19, 2024  on Shopify

April provided excellent assistance and was incredibly helpful. She addressed all my questions promptly and efficiently, making the experience smooth and pleasant.

Luxe-Geneva

Jun 19, 2024  on Shopify

Amazing customer service i have ever experienced in my life. Hana really helped me through the proces of everything that needed to be done for my fb pixels. I would recommend everyone to download this app. It will become very handy when you'll open up a shopify store.

LaziStore

Jun 19, 2024  on Shopify

very nice help from sophia a lot of patience and helped me through all the steps no question was too much. she has guided me well and if I did not understand it she found another way to explain it. very satisfied

Laalbi

Jun 18, 2024  on Shopify

Tracy in customer support was SO incredibly helpful! She was very attentive and knowledgeable, quick to respond and provide updates when I had an issue. She was happy to walk me through the troubleshooting process step-by-step to make sure I had the right information in the right places. Would definitely recommend!!

Babybliss

Jun 18, 2024  on Shopify

This app works really well, tracking every single event on the site. I really like it because it's very easy to install and works great. Additionally, it explains every step very clearly, leaving nothing to chance like other tracking apps do. The real gem is the API, which is the first time I've seen it work well on my store. I don't miss a single event. A heartfelt thanks to the support team, who are ready to respond to any problem, know what they're talking about, and help in any situation.

Nova

Jun 16, 2024  on Shopify

Perfect Customer service. They helped me a lot to set my shop, from Sophia, Joy and Hana. very Happy with them <3

Manusual

Jun 13, 2024  on Shopify

The communication was very smooth. The lady was very patient and helped me solve the problem. The service was great. Thumbs up.

Rosslyn-vn

Jun 12, 2024  on Shopify

App hỗ trợ khách hàng rất tốt. Khách hàng thắc mắc ở đâu, không hiểu ở đâu thì các bạn support gọi meeting luôn. Khi nào khách hàng hiểu thì mới an tâm. Check rất kĩ càng từ A-Z, recomment cho cả web cải thiện tốc độ nhằm tăng tỷ lệ khách hàng đến với web. Phải nói rằng mình chưa từng thấy bên nào support nhiệt tình đến vậy ạ. Sẽ ủng hộ app và luôn gắn bó với app khi còn sử dụng nền tảng shopify để làm web ạ. Cảm ơn app và đặc biệt bạn Tracy đã hỗ trợ nhiệt tình và giải đáp mọi thắc mắc của mình về App ạ <3

Lory Milano

Jun 12, 2024  on Shopify

I got problems with my facebook Pixel but Neil assisted me very good. Just new to this app but I will let you know better in the future. For the moment assistance is super helpful!

Eayonhair

Jun 11, 2024  on Shopify

The app is great! The customer service was so helpful, he/she helped me solve all the problems patiently, thank you so much.

Virela

Jun 10, 2024  on Shopify

I had the pleasure of being helped by Hana. She turned out to be really kind and knowledgeable, and was able to help me find some problems that I didn't think I had with the pixel setup. She solved everything promptly, and was very nice in even recommending some best practices to increase tracking performance. Wonderful and very positive experience.

Luvme Hair

Jun 09, 2024  on Shopify

Support online communication, assistance is very timely, which is very important when there is a problem with Facebook!

Scroll to Top