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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,817)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

ArtCasely

Jun 07, 2024  on Shopify

Niel demonstrated exceptional assistance in customer service by efficiently resolving all my concerns and uncovering additional issues within my online store. Tracy expertly assisted me in setting up configurations and ensuring seamless operation across my website.

Clothyst

Jun 07, 2024  on Shopify

This app is always been a great app for Meta platform. We faced an issue with additional script on checkout page. Mina helped us a lot to solve our concern. Thank you mina, Thanks Omega team

DreamyKids

Jun 05, 2024  on Shopify

I can highly recommend tyler from live chat. he has helped me with everything and more. he deserves 10 stars. I am so grateful for his great help

Valira København

Jun 05, 2024  on Shopify

I recommend this app for everyone who uses Facebook to advertise their products. I had a problem with tracking and some other things. Hana from customer support helped me very good and the problems were fixed very good.

fopish

Jun 04, 2024  on Shopify

Joy helped me out alot. She is very knowledgeable when it comes to setting up pixels and sharing them across accounts. Even helps out with the small nuances of trying to set up your account the proper way. Definitely recommend her!

Emilia Marino

Jun 02, 2024  on Shopify

Niel has helped me a lot, I had problems with the representation of my carts, and he solved it for me. He has given me all kinds of information and has even done actions that I did not know how to do.

SpritzSport

Jun 01, 2024  on Shopify

I recently used this app to set up my Facebook pixel, and I couldn't be happier with the experience. The interface is user-friendly and intuitive, making the setup process quick and straightforward. The app provides clear instructions and helpful tips, ensuring that even those with limited technical knowledge can easily implement the pixel. What truly stood out, though, was the exceptional customer service. Mina, from the support team, was incredibly kind and helpful. She promptly addressed all my questions and provided detailed assistance, ensuring that everything was configured correctly. Her professionalism and friendly attitude made the whole process even smoother. Highly recommended for anyone looking to set up their Facebook pixel efficiently!

Adriana López

May 30, 2024  on Shopify

The best app to track facebook pixel! Customer service 10/10, they solve all your doubts well and fast :)

Luxcur

May 29, 2024  on Shopify

Today I asked for help checking my Pixel in combination with Shopify and Facebook. The lovely employee helped me a lot and I am very grateful to her. I really couldn't have done it without her. The support is really great and they are very nice. Recommended!

CG Curls

May 29, 2024  on Shopify

Very quick support. Installed the app today so must check if this is a great app. But the support is very quick and helpfull.

Emezio-Zürich

May 28, 2024  on Shopify

Definitely I recommend this app, even if you don't know to set you will be helped with a friendly staff. Everyone I interacted with helped me every time I needed guidance.

AVOLT

May 28, 2024  on Shopify

Great app and support, making optimization for Facebook ads much easier when you have accurate data in Facebook Business Manager.

Ywigs

May 16, 2024  on Shopify

Tracy from customer service was incredibly helpful. She resolved all the issues I encountered and even pointed out some issues I hadn't noticed with my online store. Tracy assisted me in configuring all the settings and ensured everything ran smoothly on my website. If you encounter any difficulties with Facebook Pixel, I highly recommend reaching out to Omega.

Grand Candy

May 15, 2024  on Shopify

At the time, I used the Omega app and then switched. Unfortunately, I was unhappy with the new provider and returned to Omega. In the meantime, Omega has developed significantly, both in terms of price and the services it offers. There is currently no other app that can keep up with Omega. Many thanks to Tracy, who helped me a lot back then, also with other Omega apps. After reinstalling it, I ran into Tracy again and she helped me set it up. No matter how many questions I had, Tracy always remained friendly and answered them all until I understood everything. Employees like this are instrumental in the growth of a company. :)

Elovia

May 12, 2024  on Shopify

I have used this app for a year now, i had a small problem with tracking when changing my store theme, Mina from the help center solved my problem in less than 5 minutes, she was very profesionnal and polite !

Knie Beschermer

Apr 25, 2024  on Shopify

2 times had help from support. basicly no waiting time and quick and proper help. they have good speaking customer support , and solve all your needs and even give improvement tips. can reccomend! to people who in need of good tracking pixel for good price.

My Store

Apr 22, 2024  on Shopify

There are many components for a good app on Shopify, of course, its functionality and value are at the top, but that would mean nothing without a strong support team, which is the highlight of my review. I greatly appreciate the speedy response times, I reached out at 3 AM UK Time and again at 7 PM, receiving prompt assistance within minutes on both occasions. So there's always a time when support is available. I have to give credit to Sophia from the support team. She didn't just help solve my issue very swiftly, she also went as far as giving me extra feedback about my store and how I can improve it even further, I even asked her for her opinions as a customer, and she gave me a lot of valuable and honest insights! Also, what stood out to me was her friendly and personal approach – she made the interaction feel like chatting with a friend.

Mezzam

Apr 22, 2024  on Shopify

works perfectly, and also great help from Anna from customer service who assisted me with getting my pixel installed on facebook after facing some problems!

Zevara

Apr 19, 2024  on Shopify

Great app and even greater help! their customer service helped me right away and problem was solved within 5 minutes!

HyroLabs

Apr 19, 2024  on Shopify

Great app, better than all the other tracking apps I have tried. Tracy was of great help and fixed the issue perfectly!

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