Customer support is so good for the best service the customer support is strong I have been facing the pricing problem in my account the problem was resolved I so happy to tell that the customer support is strong and good enough

Cela fait 4 ans que j'utilise Dsers pour vendre mes produits, et je suis satisfaite du service . Aussi j'ai eu affaire à leur service support, via Messenger, c'est top : réactivité et qualité de suivi et de support fournis. merci a vous

had a problem refunding one of my customers, got in touch with Wendy at DSers and she fixed my problem very quickly and was super polite and nice. Thanks Wendy!

I consistently have issues following the mapping method. I'm learning but Fiona came to my rescue and helped me get my orders processed! A big thank you Fiona!! :)

I had a great experience with Zoe. Zoe was very responsive, polite, and efficient in resolving my issue. Clearly explained each step and followed up to make sure everything was working properly. I really appreciate how quickly Zoe addressed my concern and how easy it was to communicate with. Excellent customer service.

Shayla me ayudo muchísimo con muchas de las dudas que tuve con respecto al proceso de sincronización de inventario entre shopify y DSERS. Fue ágil y rapida en sus respuestas ayudando siempre con capturas de pantalla. Fue paciente y respondió todas mis dudas. Una gran profesional.

Great support! I recommend it Shayla was wonderful and made me happy to solve the problem easily. Thank you for your care

im really reccomend to use Dsers i had a few problems with my shopify store and they helped my in seconds,

I’d like to sincerely thank Célia from the DSers team for her outstanding support. She was responsive, clear, and very professional throughout our exchange. Thanks to her guidance, I was able to resolve my issue quickly and with confidence. It's always a pleasure to be assisted by someone so knowledgeable and attentive — a real asset to DSers' customer service. Thank you again, Célia!

ich bin immer wieder begeistert, wie schnell sich der Support meldet, die Situation erfasst und eine Lösung bereit stellt, die sofort funktioniert.

Luna was helpful in advising me of a fulfillment issue and took time to find alternatives. A great help

Dsers customer service is great. Had lots of questions to ask and Teresa was keen to help resolve all my queries. She was knowledgeable and very quick to understand my questions and addressed them with great professionalism.

Really good app, all you need to run your ecommerce smooth, thanks also to Teresa for great assistance.

Teresa was amazing helping with my issues I had with dsers and aliexpress. She was very polite and helped me through every step to get the problem resvolved

Muy buena app. La versión gratuita da para mucho, la version paga debe ser mucho mejor, la probare el mes que viene, sobre el soporte: Excelente servicio, a pesar de estar en un horario distinto, Lena, la ejecutiva, se tomo todo el tiempo necesario para clarar mis dudas y ayudarme a solucionar el inconveniente que tenia.

Very good service given. I had an issue with my inventory and helped me step by step to resolve it. Thank you !

Sandy did a great job as a customer support, solved my problem in a few minutes. Thanks to her I my customers will be happy!

Very good customer service from Elora. Prompt and helpful service meant I could solve my issue very quickly.

I’ve been using DSers with AliExpress for over a year, and the experience has been nothing short of disappointing. Dropshipping is supposed to be about building a business with $0 upfront cost — the customer pays first, then the supplier fulfills the order. But DSers flipped the philosophy upside down. They require the store owner to pay out of pocket first, and only after the product is shipped and the payment clears do you get your money back. That’s not automation. That’s not dropshipping. That’s a cashflow trap that forces you to babysit your store 24/7, spend your own money, and take all the risk — while they take the subscription fees. On top of that, managing hundreds or thousands of products is a nightmare. DSers behaves like everyone only sells 5–10 products, but real dropshippers work at scale. When I raised these issues, support basically said, “That’s how all dropshippers do it.” No — that’s how they’ve made us do it. Big difference. If this platform can’t even respect the original philosophy of dropshipping, it shouldn’t market itself as “automated.” This has been my worst business experience — time, money, and customers lost. If I’m wrong, I’m open to anyone proving it. But the reality says it all.

A huge thank you to Zico for his professionalism and kindness! He took the time to listen carefully to all my questions and answered each one with incredible patience. Throughout our conversation, he explained everything clearly and provided all the details I needed to fully understand. It’s rare to find someone so attentive, responsive, and truly dedicated to customer satisfaction — it really makes a difference! I highly recommend Zico for his great service and reliability. Thanks again for your precious help and outstanding attitude!