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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,398)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Gr8Fit

Aug 24, 2025  on Shopify

Masive thanks to Zico who helped me out. Response was realy fast and gave me all information to solve my problem. It took only few minutes and my shop was working out again. One more time: Massive thanks to Zico!

MEPEER

Aug 23, 2025  on Shopify

I recently had an issue that seemed daunting, but thanks to Zico, I found a solution quickly and efficiently from the moment I reached out. Zico was incredibly attentive and genuinely invested in resolving my problems. I am technologically challenged, and he was very patient with me. Zico took the time to understand my concerns and patiently walked me through each step of the process,

Stop N Shop

Aug 23, 2025  on Shopify

I was facing some issues with my account and initiated live chat. Frankie from customer support joined and helped me resolve all of my queries. Very professional and knowledgeable.

bellanica

Aug 23, 2025  on Shopify

thank you so much for your quick help , i really apreciate it yesssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

LUXE AHMAR

Aug 23, 2025  on Shopify

I had the pleasure of being assisted by Rita, and I must say her customer service was truly exceptional. She was very professional, patient, and went above and beyond to answer all my questions clearly. Rita made the whole process smooth and stress-free, showing genuine care and understanding of my needs. It’s rare to find someone so dedicated and supportive — her guidance really stood out. I truly appreciate her help and highly recommend her for outstanding customer service!

Yvette Clothing

Aug 22, 2025  on Shopify

Krystal was such an amazing person to work with. She was very patient with me. I had a number of questions, and she worked with me going over and beyond to make sure she understood my question, and she was answering what I asked. She also helped me to navigate the systems. I felt overwhelmed before the chat and now I feel that I have a greater understanding of how to proceed after receiving Krystal's help.

HydroJet

Aug 22, 2025  on Shopify

Rita took her time helping me with extreme detail and care. Above and beyond - honestly I would have given up on this app if she didn't help me so well. Thank you!

The Clogs Shop

Aug 21, 2025  on Shopify

The customer support from DSers is very good. Daryl from their team helped me with everything I needed in a quick manner. Thank you!

Enola Skye

Aug 20, 2025  on Shopify

Sherry was amazing; so courteous and very fast in finding me the information I had struggled to find. She was a delight to work with! Sincerely, Patty Founder of Enola Skye

Lulu Babe

Aug 20, 2025  on Shopify

The app support struggle with English. They don't understand (or pretend not to understand) basic issues. We do not recommend this app.

Duarli

Aug 19, 2025  on Shopify

I’m very impressed with Aurora quick and efficient support. She helped me solve my issue smoothly, and I really appreciated her professionalism. Highly recommended!

Oh My Paws!

Aug 19, 2025  on Shopify

es la mejor plataforma para conectar productos, de la manera mas facil e intuitiva! ademas estoy muy feliz de trabajar con ellos! He tenido un problema que me tenia muy estresada, gracias a KIMI pude resolver de manera eficiente y supo darme soluciones con su empatia y amabilidad. GRACIAS!!!!

COOLANDBAG

Aug 19, 2025  on Shopify

Très bonne application pour le moment, le service client est ultrarapide et efficace, en tout cas dans mon cas ça l'a été. Merci encore Luna.

Ketro

Aug 18, 2025  on Shopify

O atendimento do Zico foi perfeito, sério. Me respondeu muito rápido e me ajudou com meu problema, a plataforma Dsers esta de parabéns sempre evoluindo e crescendo junto, OBRIGADO MAIS UMA FEZ ZICO PELO SEU ATENDIMENTO PERFEITO.

YOBAMY

Aug 18, 2025  on Shopify

Blanca rescued me within seconds. I needed a fast support in the middle of the night. My whole product page was not mapped with the supplier and I was shortly before selling. I was really devastated, I thought my work of months on my page will be gone and I have to do everything again. Thanks to Blanka within seconds everything was fixed. Thank you so much, Blanka!

GOLESSENCE

Aug 18, 2025  on Shopify

Lucy was fantastic — she helped resolve my issue quickly and professionally. Great customer service and much appreciated. Thank you!

Flapstopper - Shop - Now

Aug 17, 2025  on Shopify

Elora helped me out super fast and very efficiently, even asked if she should map the different supplier for me, however that part i managed myself. Efficiently solved my issue in no time. Couldn't be more satisfied.

Nextgen Home

Aug 17, 2025  on Shopify

I had the pleasure of working with Celia from DSER support, and she was absolutely outstanding. She was quick to respond, patient, and thorough in addressing my issue. What stood out most was how clearly she explained each step, making the process easy to follow.

Zenca Living

Aug 16, 2025  on Shopify

Minha primeira venda e eu nao sabia nem por onde começar. A Celia do suporte de voces me ajudou demais, passou todos os detalhes e estou super feliz! Obrigadaaaa

Chien en balade

Aug 16, 2025  on Shopify

Tres bon service de la part de la personne qui m'a servi. . la procédure de mappage en général qui me semble longue et fastidieuse

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