today i got an order on Dsers but due to the limitation of the Shipping option by the Main supplier i was unable to fulfilled that order till i ask for help in customer care and today Ms. Luna she assigned to me and supported me well by explaining the whole process and also, i had some doubts for which she help me to clarify it and made smooth order execution i believe with DSers i will have more opportunity to grow my store in the MENA region. Once again Thank you Ms. Luna

I recently had the pleasure of working with Luna from DSers Support, and I'm compelled to share how outstanding her assistance was. In an era where customer support often feels robotic and impersonal, Luna provided a refreshingly human, knowledgeable, and genuinely helpful experience. What truly stood out about Luna: Expert Problem-Solving: I was stuck on a complex supplier integration issue that had me frustrated for days. Luna didn't just give me a generic FAQ link. She took the time to understand the specific context of my store, asked clarifying questions, and provided a step-by-step solution tailored to my exact situation. She clearly knows the DSers platform inside and out. Patience and Clarity: Luna explained technical aspects in a way that was easy to understand, never making me feel rushed or silly for asking basic questions. Her communication was clear, patient, and thorough. Proactive and Goes the Extra Mile: Luna didn't stop at solving my immediate problem. She anticipated a related issue I might encounter next and proactively explained how to avoid it, even sharing a useful best practice tip for managing multiple suppliers. This saved me significant future hassle. Empathetic and Positive Attitude: Her tone was consistently warm, encouraging, and professional. It felt like having a knowledgeable partner on my side, not just a ticket number. She turned a stressful situation into a positive learning experience. The Result: Thanks to Luna, I resolved my issue in one efficient interaction and gained a deeper understanding of how to use DSers more effectively for my dropshipping business. She transformed my frustration into confidence. Final Verdict: Luna is a massive asset to the DSers team. She exemplifies what exceptional customer support should be: knowledgeable, empathetic, efficient, and resourceful. Any company would be lucky to have a support specialist of her caliber. If you get the chance to work with Luna, you are in excellent hands. Highly Recommended!

Frankie for customer support were real great to me, helped me in everything I need it, I'm glad that I know they helped so easily and quickly.

Avaliação excelente! A Teresa foi super rápida para resolver meu problema e extremamente atensiosa durante todo o atendimento. Atendimento ágil, eficiente e humano. Estão de parabéns!

Fui atendida pelo Frankie. Ele me ajudou muito com sua proficiência e rapidez. Agradeço por ele ter solucionado meu problema com cordialidade e educação.

Zico ha sido muy amable guiandome en mis dudas sobre la aplicacion. Me ha esperado pacientemente en la configuracion

I'm new to drop shipping. Cyril was wonderful. Very Patient. Walked me through step by step. Great customer service.

I recently contacted DSers' support and spoke to a Zico, who was very helpful. Zico responded quickly to my questions and was patient as well. Great customer service!

Pedi el reembolso de mis 20 usd. No me escucharon. No tuve ni un solo beneficio con Esta aplicación

Excellent service rapide et avec explications dans le chat d’aide. J’ai été servi par Lacey et j’ai bien aimé! Merci

Sherry was tremendously helpful in helping me understand the platform. she spent a little over an hour answering my questions to the fullest extent. screenshots were provided with every answer to help understand. was quite a great customer experience. fast response time.

Elora was incredibly quick and efficient in helping me solve a complex problem. She immediately identified the issues and proactively suggested the best way to move forward with a solution. She made it look easy, and my issue was resolved quickly and to my complete satisfaction. I would rate her the highest possible score and hope to work with her on more projects in the future.

Last night I received my first real order, but ran into an issue when one of my upsell items wasn’t mapped correctly. After struggling to get answers from the supplier and AliExpress, I finally connected with Kimi at DSers. She was professional, knowledgeable, and quickly solved the problem so my order could be processed. Thank you, Agent Kimi, for saving my very first dropshipping order!

Esfania was an incredibly helpful agent! She was professional, responsive, and genuinely cared about resolving my issue. She explained everything clearly and made the whole process smooth and stress-free. I truly appreciated her patience and dedication. Excellent support from start to finish.

I was having trouble syncing my account and mapping a product. I contacted support and Janet was able to guide me and fix all my issues. I am very grateful for the 24/7 support and for professionals like Janet. We had to do it quickly because my supplier was waiting on the orders so he could process them before the factory closed for the weekend. Janet solved all my problems and the orders were received by the supplier and were SHIPPED BEFORE the weekend.

Fiona was great! Very helpful and patient. Remedied my issue with a great explanation and resolution! Thank you!

Awesome app and top notch customer support I had a case on one of the busiest seasons of the year and Blanca were a great help. Very responsive, kind and got the issue sorted out in two minutes Highly recommended

Celia was helpful the whole time & was very, very, very patient with me ( take note there's 3'very' ) because she did an awesome job guiding me the whole time, until i got it right. GOOD JOB CELIA keep it up!!! Please keep CELIA & give her a Raise$$$ she is an asset to your company. :)

The DSers Partner. Celia was very quick to respond and was very patient with me. I believe we figured out the issue and will continue to save the page after entering my tags. Celia was happy to help me again if needed! Thank you for your support!

Sean Hutcheson Sr. Outstanding Customer Support Experience I want to take a moment to recognize Teresa from DSers for her truly outstanding customer support. As a new seller facing my very first order issue, I was understandably stressed and disappointed. Teresa immediately stepped in with patience, kindness, and professionalism. She carefully explained the limitations of AliExpress shipping filters, walked me through alternative ways to search for U.S.-based suppliers, and even took the extra initiative to search for replacement suppliers on my behalf. What stood out most was her genuine care and encouragement. Instead of rushing me to a refund, she reassured me, asked me to hold on while she explored every possible option, and made sure I felt supported throughout the entire process. Her communication was clear, timely, and compassionate, which made a frustrating situation much easier to manage. Teresa went above and beyond what I expected from customer support. She treated my concern as if it truly mattered—and that level of dedication makes all the difference, especially for new sellers. DSers is fortunate to have her on their support team. If you ever get the chance to work with Teresa, you are in excellent hands. I would rate her 5 out of 5 stars without hesitation and highly recommend her support to anyone using DSers. Thank you again, Teresa, for your hard work, professionalism, and genuine kindness.