I recently contacted DSers support (Teresa) regarding a cancelled orders issue with AliExpress, and I’m very impressed with their service. The CSR who assisted me was quick to respond, clearly understood the problem, and resolved it efficiently. The issue is now fully fixed, and everything is working smoothly again. Really appreciate the professionalism and helpful attitude — excellent customer support! Show less

Very kind and helpful support. She was patient, clear, and made the whole process easy. Really nice experience, thank you!

After being charged for DSers Pro, I requested a refund and received inconsistent explanations from support (wrong billing period first, then a different reason to deny the refund). Even after acknowledging an error, DSers changed the justification again instead of resolving the issue, which felt misleading and wasted a lot of time. Before writing this review, I checked public comments/reviews on social media and review platforms and found many similar complaints about unexpected charges and refund requests being refused or handled inconsistently.​ Based on my experience, if you care about transparent billing and fair refund handling, be very cautious with this app.

Jai u un problème avec une commande j'arrivais pas a traiter la commande Jai passer une mauvaise journée mais Zoé mon ange gardien et t'arriver il et exceptionnel il ma règle le problème en deux minute efficace très professionnelle merci mon ange gardien zoé

Hervorragende Hilfe der Support (Chloe), es lief alles Schritt für Schritt und reibungslos ohne Probleme!

I had a great experience with Chloe. She was patient and told me exactly what I needed to know. I didn't even know I had another step to complete in the shipping process. Thanks Chloe! I appreciate your help!

Dsers support is always great! I recently contacted them, Kusy was very helpful and solved my problem quickly! Highly recommend!

“Excellent support from KIMI. She guided me step by step to change my DSers plan smoothly. The process was easy and stress-free thanks to her assistance.”

I WAS VERY CONFUSED AT FIRST BECAUSE DSERS IS VERY NEW TO ME. Luckily, I have fiona from dsers who assists me. She is the best! Best personality, best customer service, and she guides me well! She is a 5 star for me! Thank you FIONA!

Elora was super helpful in guiding me through my first return. Being relatively new, very patient and understanding, and provided screenshots for me to follow along.