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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,212)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Cool Urban Store

May 05, 2025  on Shopify

Big thanks to FIona from DSers for their outstanding help! Their team is incredibly supportive, responsive, and always goes the extra mile. The bulk ordering, auto-tracking, and supplier management features have saved me so much time. Highly recommended for AliExpress dropshippers! A must-have tool with the best support team!

AdvancedTechSupplies24

May 05, 2025  on Shopify

I Had to contact DSers support for help making sure I had things set up correctly, Blanca from the support team responded quickly, Blanca was eager to help and was very friendly, She checked in on my account and assured me I was good to go. Makes me feel a lot better, Knowing things are correct rather than guessing. Thank You Blanca John From Advanced Tech Supplies24

SmileRevive

May 05, 2025  on Shopify

I had an issue making a payment and as a very new user to Dsers it was very stressful. “Esfania” saved the day!! Awesome at helping me solve the issue, 1st class service and very grateful for how quickly she helped me solve my problem. Thank you

Olyvara

May 03, 2025  on Shopify

would like to thank you for your help and the detailed explanations regarding the shipping of my products to different countries. Your information has clarified how to manage shipping options and ensure my customers can order without any issues. Your support has been very helpful, and I truly appreciate your assistance.

Opteria

May 03, 2025  on Shopify

Rin was absolutely amazing! Rin was incredibly patient and took the time to help me fully understand and resolve my issue. I really appreciate how kind and professional Rin was throughout the entire process. Customer service like this makes all the difference -Thank you, Rin

Vultus & Dorsum

May 03, 2025  on Shopify

The customer support was very helpful explaining me through the process, my best experience with customer support on text based connections!

MyGlossyShops

May 02, 2025  on Shopify

Hi, I just wanted to share that Zico from the Support Team DSers was incredibly helpful with my issue. He was very kind, professional, and took the time to answer all my questions clearly. I really appreciate his support — he did an excellent job! He showed a lot of patience and made sure I fully understood everything.Thanks to him, my issue was resolved quickly and smoothly.I truly appreciate the excellent customer service and professionalism he provided. Best regards, Corina Moraru

Alantis

May 01, 2025  on Shopify

Thank you, Frankie, for helping me get my orders paid for and start the shipping. I was really lost on why the orders weren't fulfilled. Also, for helping me getting them automated from this point on. Thank you so much!!

Belle & Bold

May 01, 2025  on Shopify

After trying several apps to manage fulfillment and listings, I decided to go with DSers - it's easy, reliable and their customer service is good. Had a great experience today with Leah - thanks.

BigToe Socks

May 01, 2025  on Shopify

I was helped by Celia and she was fast with her responses and put up a screenshot so I could fully understand what she was trying to explain to me what I needed to do to fix my issue. And what she showed me worked perfectly. Thanks again Celia.

FYNZIO

Apr 30, 2025  on Shopify

Thank you Chloe! You really help me a lot. Now I have the confidence to continue my dropshipping journey!

Brielle Emporium

Apr 28, 2025  on Shopify

Thank you Rita for our great service in helping me through the questions I had . You did so by providing resources such as screenshots which were very helpful. Thanks for your patience.

coreX

Apr 28, 2025  on Shopify

Esfania did a great job, though the issue was not resolved due to Tiktok's end but were able to explain and did her best to help me out.

Reflet Moderne

Apr 27, 2025  on Shopify

Thank you to Myra for her outstanding work — speed, clarity, and smoothness, everything was perfect! :)

Courtisanelle

Apr 27, 2025  on Shopify

top service comme d'habitude, heureusement que dsers est là pour rattraper les erreurs de shopify. Merci

Pure Bliss Luxe

Apr 27, 2025  on Shopify

Vivian helped me navigate an issue i was having between Dsers and Aliexpress. Vivian was very helpful and assisted me in a timely manor.

Mariqe

Apr 27, 2025  on Shopify

Have been using DSers since they started and they have been great! Fiona is also really good with Customer Service. She has been very patient with us :)

Aussies Dream Depot

Apr 27, 2025  on Shopify

I've had a great experience using the DSers app for my Shopify store. It makes order fulfillment super easy and efficient. Special thanks to Lucy from the support team — she was incredibly helpful, quick to respond, and made the whole setup process smooth. Highly recommend DSers if you're looking to streamline your dropshipping business!

Albliving

Apr 27, 2025  on Shopify

Hallo allerseits, ich möchte kurz meine Erfahrung mit dem Support euch mitteilen. Ich benötigte Support weil ich eine Bestellung nicht bezahlen konnte. Nach wenigen Mails hat der Support erkannt, dass ich etwas falsch ausgeführt habe. Ich habe dies korrigiert und dann hat alles wieder funktioniert. Es ging alles sehr schnell und unkompliziert. Danke an Zoe und Elora vom Support Team. Danke nochmals! Gruß Bernd

Sparkids

Apr 26, 2025  on Shopify

Stela com maior cuidado nas orientações me auxiliou em tudo o que eu precisava. Atendimento nota 1000. Por mais profissionais como ela! Parabéns

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