Lucy helped me with my world ending calamity, she guided me through the process. Amazing customer service i think she should get a raise.

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Support – Thank you, Lucy! I had an issue with my advanced pricing rules not pulling the correct shipping cost into my product pricing on DSers. Lucy from the support team was incredibly helpful — not only did she respond quickly, but she also took the time to check my account settings, explain the cause clearly, and guide me step-by-step toward a solution. Her professionalism, clarity, and patience made the whole experience smooth and stress-free. It’s rare to find such attentive and knowledgeable support. Big thanks to Lucy and the DSers team!

Zoey from DSers support team is awesome, shipping is exhausting she helped me go through it im so happy and grateful im old and self taught so this helped me PROMOTE HER SHE ROCKS!

The app is a great app. Just a one stop solution that I would recommend anytime. Excellent customer service too!

I love the app, and the customer service is top-notch. They provide easy-to-understand steps and a warm welcome. I would definitely build my website stronger with Dser.

Amazing help from Wendy, she sent me detailed explanation how to tackle my issue and handled it promptly from her side. I love it!! Every company needs customer support like her.

So far so good, and not many issues using this app for my business. But when I do have an issue, someone is always available right away on LIVE CHAT to assist. Highly recommend. =)

Excellent and quick customer service. Got a super fast reply when I reached out for help on my first order. I received step by step instructions and resolved the issue right away, as well as walking me step by step on how to resolve! I feel more confident now on how to handle upcoming orders!

I had some problem and needed to contact with the customer service and I was assisted very fast . The service was amazing! I was really stuck with an issue, but KIM guided me through everything step by step and made it so easy to understand. The KIM was also friendly and patient the whole time. It only took me some time to fix my problem, and I couldn’t have done it without KIM help

Stella did a fantastic job helping me understand something complicated. She made me want to open another store!

DSers customers service is efficient, patient, knowledgeable. They helped me address the issues I had with canceling and reordering and making sure I was using the right supplier. This review is for this Sandy, the customer assistant who was with me for close to an hour working through some complications from my end. Sandy was, in my opinion, the face of DSers and Aliexpress, and that makes me think I am doing business with the right partners. This is my first review ever. Shows how satisfied I am.

I had some difficulties with mapping and the support service was really good by sharing process and checking every steps with me. Thanks a lot Dsers people.

I had some problem and needed to contact with the customer service and I was assisted very fast. The service was amazing! I was really stuck with an issue, but the Neva guided me through everything step by step and made it so easy to understand. Neva was also friendly and patient the whole time. It only took me some time to fix my problem, and I couldn’t have done it without their help!

Selena helped me with my issues and she was so patient with my questions. She stayed on the chat with me for well over an hour and a half. She is a life saver!

Luna was very helpful. I had a minor issue and she right away helped me out. Been using this platform for years now and it is great.

Olá, tenho uma Loja há pouco mais de um ano e foi surpreendido por alguns emprevistos de configuração. Hoje na data de 06/04/2025, fui surpreendido outra vez as 17:00 de um domingo fui atendido e muito bem atendido pea Fiona que me guiou e ajudou a passar por essa etapa. Muito Obrigado e espero crescer nesta parceria. Luiz Fenando Fonseca ( Hello, I have had a store for a little over a year and was surprised by some business owners who were setting it up. Today, on 04/06/2025, I was approached again at 5:00 pm on a Sunday and was very well attended to by Fiona who guided me and helped me get through this stage. Thank you very much and I hope to grow in this partnership.)

Fiona was really fast and extremely helpful, she made sure I understood everything, I recommand 100%

Worked with Luna and she was awesome. Bravo to Luna! No long wait times to get a response like most apps. Helped me to realize it was me that cancelled the order, and most importantly, showed me how to get here to write the review. A previous agent had asked me to write a review but I didn't know how to get here.

I had an issue connecting my DSers account with AliExpress, and Aurora provided outstanding assistance. She was patient, knowledgeable, and resolved everything quickly. Her support made a stressful situation much easier. Thank you, Aurora!

Ich habe gute Support bekommen sehr nett und hilfsbereit meine Problem wurde gelöst Thank you Fiona