Very good customer service from Elora. Prompt and helpful service meant I could solve my issue very quickly.

I’ve been using DSers with AliExpress for over a year, and the experience has been nothing short of disappointing. Dropshipping is supposed to be about building a business with $0 upfront cost — the customer pays first, then the supplier fulfills the order. But DSers flipped the philosophy upside down. They require the store owner to pay out of pocket first, and only after the product is shipped and the payment clears do you get your money back. That’s not automation. That’s not dropshipping. That’s a cashflow trap that forces you to babysit your store 24/7, spend your own money, and take all the risk — while they take the subscription fees. On top of that, managing hundreds or thousands of products is a nightmare. DSers behaves like everyone only sells 5–10 products, but real dropshippers work at scale. When I raised these issues, support basically said, “That’s how all dropshippers do it.” No — that’s how they’ve made us do it. Big difference. If this platform can’t even respect the original philosophy of dropshipping, it shouldn’t market itself as “automated.” This has been my worst business experience — time, money, and customers lost. If I’m wrong, I’m open to anyone proving it. But the reality says it all.

A huge thank you to Zico for his professionalism and kindness! He took the time to listen carefully to all my questions and answered each one with incredible patience. Throughout our conversation, he explained everything clearly and provided all the details I needed to fully understand. It’s rare to find someone so attentive, responsive, and truly dedicated to customer satisfaction — it really makes a difference! I highly recommend Zico for his great service and reliability. Thanks again for your precious help and outstanding attitude!

DSers support was very accommodating and helpful! The process was fast and smooth, and they guided me clearly on how to handle my orders. Excellent service — highly recommended for anyone doing dropshipping!

fast customer support (Luna)! in no time she helped me with the questions I had regarding delivery and shipping!

Janet a été super ! J'ai eu un problème de stock et Janet a su me guider pas à pas pour le résoudre. Ses explications étaient très claires et rapide. Sans elle je n'y serais pas arriver. Le service est super Merci bcp !!

t was a very helpful time with the assistant. Well mannered, respectful and understanding, My problem was solved and i appreciate that. kimi

I am happy with the Fast service and also step by step guidance. Even answered some silly questions in professional way.

J'ai eu un très bon accueil de la part de Blanca qui m'a aidé à comprendre comment fonctionne Dsers ! C'est parfait ! Je pourrait continuer sereinement mon parcours de e-commerçant sur Shopify !

‘Zico’ was fantastic for me with guiding me through a process i had no idea about! Thank you so much my friend :)

Sandy has provided excellent service. I needed to fulfill an order for a region where very little amount of providers ship to and as I couldn't find an alternate provider she found an alternative in no time.

I had an excellent experience with the DSers support team- Aurora! The representative helped me fix my shipping rate settings and saved me from unnecessary shipping fees. They were quick, knowledgeable, and very patient while explaining everything clearly. Thanks to their help, my store’s shipping is now perfectly set up and cost-effective. Truly appreciate the amazing support — highly recommend!

To all suppliers: I am looking to replace my current DSERS products with higher-quality alternatives. DSERS delivery times are too long, and the product quality does not meet expectations. Please contact me if you can offer reliable supply and competitive terms.

easy to use a great customer service, was helped by Krystal for shipping issues and she responded really quickly and stepped into help :) good experience

Luna was a great help today. She was very patient, and she professionally walk me through, step by step, until my issue is resolved. Luna is a great asset to your organization.

The help I received today was a 12 out of 10! Customer service was awesome. They helped me create my very 1st order. I am so glad that I asked for help instead of trying to do things myself. EXCEPTIONAL!

Thank you so much Sandy for answering my questions and helping me in less than 10 minutes. Thanks Desert.

My customer rep, Sandy was very knowledgeable. She was very detailed in explaining what I needed to do to resolve my issue as well as very curteous. Great customer service skills Sandy!!

Fast and accurate support. Great service and solved my problem without complications. Congratulations to the Dsers team.

Shayla à répondu à toutes mes questions et a résolu mon problème en 10 min..!!! Dsers est vraiment trop rapide et efficace ! J’aime travailler avec cette application Merci encore !