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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,728)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Enola Skye

Aug 20, 2025  on Shopify

Sherry was amazing; so courteous and very fast in finding me the information I had struggled to find. She was a delight to work with! Sincerely, Patty Founder of Enola Skye

Lulu Babe

Aug 20, 2025  on Shopify

The app support struggle with English. They don't understand (or pretend not to understand) basic issues. We do not recommend this app.

Duarli

Aug 19, 2025  on Shopify

I’m very impressed with Aurora quick and efficient support. She helped me solve my issue smoothly, and I really appreciated her professionalism. Highly recommended!

Oh My Paws!

Aug 19, 2025  on Shopify

es la mejor plataforma para conectar productos, de la manera mas facil e intuitiva! ademas estoy muy feliz de trabajar con ellos! He tenido un problema que me tenia muy estresada, gracias a KIMI pude resolver de manera eficiente y supo darme soluciones con su empatia y amabilidad. GRACIAS!!!!

COOLANDBAG

Aug 19, 2025  on Shopify

Très bonne application pour le moment, le service client est ultrarapide et efficace, en tout cas dans mon cas ça l'a été. Merci encore Luna.

YOBAMY

Aug 18, 2025  on Shopify

Blanca rescued me within seconds. I needed a fast support in the middle of the night. My whole product page was not mapped with the supplier and I was shortly before selling. I was really devastated, I thought my work of months on my page will be gone and I have to do everything again. Thanks to Blanka within seconds everything was fixed. Thank you so much, Blanka!

GOLESSENCE

Aug 18, 2025  on Shopify

Lucy was fantastic — she helped resolve my issue quickly and professionally. Great customer service and much appreciated. Thank you!

Nextgen Home

Aug 17, 2025  on Shopify

I had the pleasure of working with Celia from DSER support, and she was absolutely outstanding. She was quick to respond, patient, and thorough in addressing my issue. What stood out most was how clearly she explained each step, making the process easy to follow.

Zenca Living

Aug 16, 2025  on Shopify

Minha primeira venda e eu nao sabia nem por onde começar. A Celia do suporte de voces me ajudou demais, passou todos os detalhes e estou super feliz! Obrigadaaaa

Chien en balade

Aug 16, 2025  on Shopify

Tres bon service de la part de la personne qui m'a servi. . la procédure de mappage en général qui me semble longue et fastidieuse

EE Shop

Aug 16, 2025  on Shopify

DSers has been really helpful for my business. It doesn't take long to figure out and if i cant figure out something their 24/7 support is always there to help. it makes it easy to manage and fulfill orders quickly, and the automation saves me a lot of time. I also like how simple it is to connect with AliExpress suppliers. Definitely a tool I’d recommend to anyone running an online store. also thanks to Krystal and Sandy from the Dsers team for helping me out!

Fitness Sporting Club

Aug 16, 2025  on Shopify

Je n’aurai pas pu résoudre la problématique seule sur la plate-forme. Heureusement Chloe était là, elle m’a aidé à résoudre plusieurs problématiques à la fois ! De plus, elle a été super patiente et m’a accompagné étape par étape! Merci beaucoup Chloe!

Lumivia - Tous droits réservés

Aug 15, 2025  on Shopify

good service chat but messenger is not the good way, sourcing options are non existent compared to auto DS

Klarwen

Aug 15, 2025  on Shopify

Service provided by Daryl via Messenger, excellent service, fast and efficient! He answered my questions and solved my problem!

F-laglam

Aug 14, 2025  on Shopify

J'ai des difficultés a réglé un problème sur dsers et Elora m' enormement aidé merci pour sa patience et pour son aide qui m'a été très précieuse .Bisous ELORA

Xmastree Online

Aug 14, 2025  on Shopify

The support was prompt and very helpful. Dsers were able to resolve the issues I’ve been dealing with for the last couple of days. Great customer service!!

Grace and Modesty

Aug 13, 2025  on Shopify

My experience was the best every question answered by Sandra and very thankful for all the professional help.

Les corsets d'Emily

Aug 13, 2025  on Shopify

Merci pour toutes les informations et l'aide précieuse ! Sans le chat je n'aurais jamais pu régler mes problèmes seule. Super patiente et rapide dans les réponses. MERCI !

Joie de chien

Aug 13, 2025  on Shopify

Expectacular customer service ,fui atendida por Sandra excelente en su colaboracion y ayuda , el servicio brillante

Boncini

Aug 13, 2025  on Shopify

I recently had an issue that seemed daunting, but thanks to Teresa, I found a solution quickly and efficiently from the moment I reached out. Teresa was incredibly attentive and genuinely invested in resolving my problems. I am technologically challenged, and she was very patient with me. Teresa took the time to understand my concerns and patiently walked me through each step of the process.

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