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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,268)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

The LED Light Hub

Dec 03, 2025  on Shopify

Elora did great job helping me. Im still learing so Elora helped me find a alternative product that would ship to where customer was at. Showed me how to do it then went ahead and did it for me. Thanks you...

Watts Super Store

Dec 03, 2025  on Shopify

I spoke with Elora! I was having trouble signing into DSers and was down to my last try! I clicked on change password and nothing happened! I texted contact andElora then asked me if I could give her access to my account and she would change it for me! It worked! Ii am very grateful to her! Thanks again Elora!

Nadine Branch

Dec 02, 2025  on Shopify

I'm writing this review because the member, Luna, took the time to ensure I understood every question I had. Her writing and direction were easy to follow and apply. I give her an A, and you should keep her on your team! Nadine

VISAURAS

Dec 02, 2025  on Shopify

Excellent and fast customer service. Luna was very helpful and thorough with my questions and quote request. Thank you, Luna!

Viking Warrior

Dec 02, 2025  on Shopify

Kimi is absolutely exceptional. She answered all of my questions with patience and helped me through the entire process. I truly appreciate her support!

Sensory Central

Dec 01, 2025  on Shopify

I recently contacted Dsers and spoke with Zoe who assisted me with an issue with an order. Very helpful and helped me fix the issue straight away. Always friendly and know how to troubleshoot any issue. Thank you so much Zoe

Bambole reborn femmine e maschio - Regnoreborn

Dec 01, 2025  on Shopify

I got some issues to place my orders on AE via DSERS and FIONA helped me a lot. Great explanation and quickly solved my issues. Great job thanks Fiona and DSERS. Keep going

Chula Mía

Dec 01, 2025  on Shopify

Me atendió Teresa. Fue súper amable y me explicó todo detalladamente. Muy agradecida por la ayuda

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Dec 01, 2025  on Shopify

Blanca was more than wonderful. She was patient , and helpful. Taking time to go step by step and sending images to clarify things for me as I am a beginner to the system . Thank you Blanca you are a 5 star

Kitchenova

Dec 01, 2025  on Shopify

J'ai reçu un service fantastique ! L'équipe est non seulement sympathique, mais elle a aussi été très serviable, répondant à toutes mes questions de façon complète. Un grand bravo pour votre professionnalisme !

Zabawelo

Dec 01, 2025  on Shopify

I worked with Jasmine today and got so much help. I could not realize one order for three days and felt so lost, but she helpt me fix that. I am so greatfull

VK. Diamonds

Nov 30, 2025  on Shopify

Celia was extremely helpful and professional. She responded quickly, understood my issue right away, and guided me step-by-step until the problem was fully resolved. Her communication was clear, friendly, and efficient. I truly appreciate her support, excellent customer service!

Isla Flamingo

Nov 30, 2025  on Shopify

Dsers is always so very helpful and accurate when helping me - they are quick to resolve my questions and concerns - i appreaciate how fast they come on board to help you when you ask a question.

Leash Life

Nov 30, 2025  on Shopify

i had a issue with my account and got it resolved very quickly from someone called sandy, very good service!!

S-SHAPE

Nov 29, 2025  on Shopify

Great customer service, Kusy helped me sync my variants when the supplier was out of stock. Thank you !

Chouchous les Bébés

Nov 29, 2025  on Shopify

DSer est très plaisant à travailler avec. J'ai fait affaire avec Kimi, cette person est extrodinare, patiente et très plaisante. J'espère de faire avec Kimi encore. Au plaisir de faire affaire avec toi encore une autre fois. Continue ton excellent travail Kimi.

BodyVital ∙ Skin and Beauty

Nov 29, 2025  on Shopify

I needed help remapping a new supplier to my existing store and product, Chloe was very patient and helpful walking me thru the steps and helping me understand the difference between "remapping and replacing". Im very satisfied with the service and really appreciate the prompt response when ever contacting Dsers support.

Zadzgar

Nov 27, 2025  on Shopify

je remercie infiniment Aimee pour son aide et sa patience, elle m'a été d'une très grande utilité !

Gioca&impara

Nov 26, 2025  on Shopify

Lacey was extremely helpful and very kind. She replied immediately, clearly explained every step, and helped me solve the issue quickly. Thanks to her support everything was fixed fast. Excellent service, truly professional!

TACTIQLab.

Nov 26, 2025  on Shopify

This is the best dropshipping service on the market. What would we do without Dsers.... Customer service is without doubt the best. They reply almost immediately on messenger and can quickly figure out the issue and will give you the options to solve your problems. I was communicating with Fiona and she was super clear and investigated my problem with ease. 5 stars!

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