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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,875)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Loud Mama Social Club

Jul 31, 2025  on Shopify

Absolutely wonderful! Sandy was so quick to respond and help me with an issue that I had been attempting to fix myself for 2 days. She provided me with all the instructions I needed to have it fixed in a matter of minutes!

Mary Luxe Boutique

Jul 29, 2025  on Shopify

The Best Service, The Best App! I’ve been working with them for over 3 months, and I’ve never had any problems! I tried other services before, but they were disappointing. Now, I can finally feel at ease and not worry about errors. The support team is always quick to respond. Thank you, guys!

GoHappy

Jul 28, 2025  on Shopify

Very good experience thanks to Rita! She answers everything right away and always with a great attitude. Many thanks!

Pet Shop Lemua

Jul 28, 2025  on Shopify

I reached out the customer service of Dser and I was gratefully surprise with the great help and service from Zico, even though share some extra tips to help me out with my store, Thank you Zico your amazing !!!

SILVORYA

Jul 27, 2025  on Shopify

Danke an Elora, Sie hat mir weitergeholfen, super Support. Sehr kompetent und hilfreich. Vielen Dank.

My Watermelon Mixie

Jul 27, 2025  on Shopify

Rita was an absolute lifesaver today! She quickly helped me map the correct supplier, guided me with patience, and ensured everything was running smoothly. Her expertise and support saved my order and gave me so much relief. Thank you, Rita truly appreciate your help!

Lootquake LLC

Jul 26, 2025  on Shopify

We've been using DSers quite often and we have thousands of products from them. Fiona from DSers Customer Service has been incredibly helpful and quickly pointed us in the right direction when we needed it. Recommended to all merchants

BlissPaw.Shop

Jul 24, 2025  on Shopify

DSers has made my dropshipping process so much easier and more efficient. The platform is intuitive, fast, and packed with features that save me tons of time. Their customer support is top-notch — always quick to respond, polite, and very helpful.

Smalbao Clothing

Jul 24, 2025  on Shopify

Elora my wonderful lovely pookie is so quick and helpful give them a big raise ٩(˃̶͈̀௰˂̶͈́)و

Zenrovelo

Jul 24, 2025  on Shopify

I had a back end issue with fulfillment and had to reach out to customer support. Rita replied immediately, assessed the situation and solved my issue in minutes

Lignes Du Temps®

Jul 23, 2025  on Shopify

L'application est simple à utiliser, intuitive et bien pensée pour le e-commerce. Le service client est particulièrement réactif et compétent — chaque demande est traitée rapidement et avec efficacité. Un outil fiable et bien conçu pour le dropshipping. Parfait.

BeerzMe

Jul 23, 2025  on Shopify

Fiona was absolutely great! I am new to Shopify and she explained so many things and gave helpful hints, tutorials and encouragement. Highly recommend DSERS and the outstanding job they do in customer service. Just dealing with Fiona has given me a sense of confidence.

AriaDawn

Jul 23, 2025  on Shopify

Frankie is the best! I hope his pillow is always cool and his bus is always on time. He helped me not panic and I accomplished what I needed.

|DualBliss.Shop

Jul 21, 2025  on Shopify

Muchas gracias Daryl, por tu valiosa colaboración y por lo rápido de tu respuesta, me fue muy útil. Pude resolver sin problemas gracias a ti. Un abrazo, hasta la próxima.

Palatium Lux

Jul 20, 2025  on Shopify

This is the top app we use for our dropshipping store. Very easy to use, large variety of aliexpress products

ShopAppy85

Jul 20, 2025  on Shopify

I had an issue with splitting a product into three separate listings because Shopify has a 100 SKU limit per product. I wasn’t sure how or where to make the split, but Aurora from DSers support stepped in and handled it for me quickly and efficiently. She made the process seamless and took the confusion out of it. I really appreciate her patience and expertise—thank you, Aurora! I always get exactly what I need and I keep my sanity intact in the process. DSers for the WIN!

NAVARA

Jul 20, 2025  on Shopify

I want to give a big thank you to Rin from DSers support! He was incredibly helpful, patient, and fast in resolving my issue with product mapping and supplier setup. Rin made everything clear and smooth. Amazing support — thank you again, Rin!

Chatsadore.com

Jul 18, 2025  on Shopify

Je suis satisfait du service de dessert. Les saveurs étaient excellentes et la présentation très soignée.

Chic and Unique

Jul 18, 2025  on Shopify

Rick helped me solve a problem with an order, he was very helpful, and he gave me step-by-step and screenshots to help me remedy the issue. Thank you so much for your help!

Zeyno

Jul 18, 2025  on Shopify

"The support team was incredibly helpful and responsive. They guided me step by step through the entire process and quickly answered all my questions about syncing with AliExpress. I’m really impressed with their professionalism. Highly recommend DSers for anyone doing dropshipping!"

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