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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,412)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

tagoo.

Sep 28, 2025  on Shopify

Lacey recognized the problem immediately and was able to help me in just a few minutes. I also received a very quick response. Thank you very much.

Glow Market Home

Sep 28, 2025  on Shopify

I am brand new to all this and had some questions. I got Jeffrey as a Live chat support agent. He was VERY helpful and fast! He answered all my questions and provided me with helpful screen shots so I would know exactly where I needed to go. I love the ease of using DSers. Even for an old lady like me, with the great support help I am learning so much. Thank you Jeffrey and all those that help us out when we are learning!

TROPIC DANCE

Sep 27, 2025  on Shopify

A chaque fois que j'ai utilisé l'aide, les assistants étaient disponibles et efficace en résolvant ma problématique. Je recommande le service client

Essencials

Sep 27, 2025  on Shopify

Sempre recebi suporte de qualidade e prontidão com a Dsers, e Frankie neste último atendimento que precisei em especial me ajudou também!!

ZenMask™

Sep 27, 2025  on Shopify

Rita nagyon kedves segitokesz, 2 hete nem tudom megoldani a hibat irtam Ritának es egybol tudta mi a gond és tényleg az is volt. Nélküle nem tudtam volna megcsinalni.

frozircare

Sep 26, 2025  on Shopify

The support I received was excellent. The employee was very helpful, patient, and guided me through every step clearly. I really appreciate their assistance and professionalism. Highly recommended!

Lumenlyt

Sep 26, 2025  on Shopify

The support is second to none I was stuck concated dsers support and I was blown away n how quick and easy they helped me with my issue no problem at all

CliqNLink

Sep 26, 2025  on Shopify

My customers and I have been struggling with the platform where it has always been showing that all the products were indicating that they are sold out. Luckily enough, today I met with a very good customer care agent who was so kind and patient with me. her name is Luna. She helped me keenly and everything was sorted out successfully. Now all the products are on sale. Thanks Luna, thanks Dsers. Daryl, God bless you too. You are kind and sincere.

Elegance Simply for you

Sep 25, 2025  on Shopify

I liked Janet's professional assistance. She helped me out a lot even though my problem was brief since she knew how to handle it right away. She got me through the processes in Dser's and confirmed for me how to use the optimizer. She was worth my time and very helpful. Great service.

Aura Bela

Sep 25, 2025  on Shopify

Dsers have the best support ever. super fast and easy! Rin is very kind and makes the process even easier :)

Sportivee

Sep 24, 2025  on Shopify

Bonjour voilà j'avais un petit problème j'ai contacté le support technique ils sont très rapides pour répondre en plus c'est super bien il vous parle à votre langue ils ont trouvé rapidement la solution les réponses sont très rapides je remercie beaucoup le support technique Partner pour la rapidité grâce à eux je peux avancer sur mon travail

dreamibelly

Sep 24, 2025  on Shopify

I just spoke with Daryl from the DSers team. He supported me very carefully, was very patient, and extremely friendly; I really appreciate it.

Joyeux chien

Sep 23, 2025  on Shopify

L'agent Frankie est une valeur ajoutée pour DSERS. Cet agent a été très patient pour le nouveau que je suis, il m'a guidé avec des instructions simples et concises sur quoi faire à chaque étape. Je lui suis très reconnaissant de m'avoir éduqué sur le fonctionnement de l'application DSERS. Bravo Mr Frankie, vous êtes une valeur pour l'entreprise. Merci et continuer dans cette voie, vous serez reconnu par votre travail.

LA PETITE REBELLE

Sep 23, 2025  on Shopify

I had a problem but the support service is really good and fast. If you want to do dropshipping, I recommend this app. Really simple to understand and very glad to use it.

Little Adventures by Akosua

Sep 22, 2025  on Shopify

I had such a positive experience with Cyril, DSers support! The agent was incredibly patient, clear, and supportive, walking me step by step through the process of pushing products to TikTok. As someone still learning the technical side, I truly appreciated the way he explained things in simple terms and ensured I felt confident before moving forward. Thanks to his help, my products are now live! I’m very grateful for the professional and kind assistance ,highly recommended for anyone needing guidance.

Util Shop

Sep 22, 2025  on Shopify

Quero agradecer à Lacey pelo suporte prestado na solução do problema relacionado aos pedidos do meu cliente. Sua dedicação, atenção aos detalhes e rapidez no atendimento fizeram toda a diferença para que tudo fosse resolvido da melhor forma. Agradeço pelo profissionalismo e pelo cuidado em garantir a satisfação do cliente.

Switch in Select

Sep 21, 2025  on Shopify

Merci Kimi pour ton aide, Merci Dsers pour le service parfait et permanent. Application vivement conseillée

Mothscrubs

Sep 20, 2025  on Shopify

The best i had an issue with my very first order and the agent was so patient and understanding walked me through the process and my customers order is now on the way.

Bounty & Bliss

Sep 20, 2025  on Shopify

I was having the hardest time fulfilling an order because I couldn't map a product. They came through and mapped it on their end and I was able to fulfill my order seamlessly. THANK YOU!

Empire Trends

Sep 20, 2025  on Shopify

Daryl listened attentively to my concerns, offered personalized solutions, and checked with me again if the issue is resolved. his professionalism, empathy, and positive attitude are truly commendable.

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