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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,217)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Lola Luxe Pet Shop

Dec 11, 2025  on Shopify

I am so excited to leave a review I received the most pleasant and amazing customer service representative since I have been a part of shopify wish I can hire this rep to represent my store. I was a pleasure chatting with them.

Gibbles

Dec 10, 2025  on Shopify

Frankie was very helpful. My questions were answered, and my task was completed quickly because Frankie is very knowledgeable. Frankie deserves a big raise!

Alboomeo

Dec 10, 2025  on Shopify

The customer service team at DSers was incredibly fast and very kind. They solved my issue within minutes and were extremely helpful throughout the entire process. Highly recommend!

Romeo's Pet and Health Store

Dec 10, 2025  on Shopify

Rin was so helpful helping with my problem. I'm not computer savvy so it took us a while but he got me back on track. Maybe a little Christmas bonus be coming his way????

BIU-T

Dec 09, 2025  on Shopify

Ce matin Cyril de DSERS à sauvé ma vie, il m'a aidé avec mes produits. Ce un magicien croyez-moi c'est le meilleur!!! Merci milles fois à toi Cyril, continu ton excellent travail. Véronique Girard

olympicfangear

Dec 09, 2025  on Shopify

A big thank you to Cyril from the DSers support team! He helped me quickly resolve an issue with an order that was stuck in failed status. His support was professional, fast, and very helpful. Really appreciate the great service!

ElectroShake

Dec 09, 2025  on Shopify

Au top! Rien à redire! J'ai obtenu une réponse immédiate et mon problème a été résolu en moins de 10 minutes! Aimee a été très à l'écoute, aimable, et a fait preuve de beaucoup de professionnalisme. Merci beaucoup pour votre réactivité et votre attention.

Yoloo

Dec 09, 2025  on Shopify

Me encanta el soporte y atencion que me brindo Celia, super atenta, disponible, me soluciono mis dudas y mas, muchas gracias

Granduer And Grace

Dec 09, 2025  on Shopify

The customer service rep that helped me from Dser's was Zico. The help I was given was definitely 5 star. Everything was done for me while showing me how to perform the process by myself too. It was a learning experience and smooth doesn't even cover it. Totally stress free is more like it. Thank you Zico for all your help. I'm sure I'll be back for more. Superb!

OneGlove

Dec 08, 2025  on Shopify

Un service très réactif en cas de problème, une situation débloquée en 5 minutes, un grand merci à Luna pour sa réactivité et son aide.

CareHaven Wellness

Dec 08, 2025  on Shopify

No one will believe this, but I contacted support, got Frankie, a live person and had my issue resolved with clear instructions in under 5 minutes. 5 stars!

Digly

Dec 07, 2025  on Shopify

Had some technical issues but the customer service via facebook was very helpful and resolved my issues. I am new to dser so looking forward to see what it is like.

Crandon Goods

Dec 07, 2025  on Shopify

Great experience working with D'sers! Super knowledgeable and responsive. Got me squared away fast and effectively. Thanks so much.

Mixtli Noir

Dec 06, 2025  on Shopify

ELORA was truly amazing! I was very stressed that I couldn't connect my accounts to DSERS and she helped me through every step of the way. Was very patient, kind and sweet! I love the customer service!

GlamLuxe

Dec 06, 2025  on Shopify

La signorina Teresa è stata molto gentile, paziente ed esaustiva nel rispondere alle mie domande! Customer service di prim'ordine!

POCILLO

Dec 06, 2025  on Shopify

Dsers fulfillment service works great! I used after trying multiple apps. At the beginning is complicated due to the number of features, but after is really powerful. Service is via Facebook works great!

Bag & Basket

Dec 05, 2025  on Shopify

Chloe is a lifesaver. She is so fast and so accurate that it felt like she was sitting right next to me and guiding me on every step Hats off to THE AMAZING CHLOE!!!!

AMOR SOUL

Dec 05, 2025  on Shopify

I recently contacted DSers support (Teresa) regarding a payment issue with AliExpress, and I’m very impressed with their service. The CSR who assisted me was quick to respond, clearly understood the problem, and resolved it efficiently. The issue is now fully fixed, and everything is working smoothly again. Really appreciate the professionalism and helpful attitude — excellent customer support!

Chewzzle

Dec 05, 2025  on Shopify

The app is wonderful and the customer service excellent. When I first started I had issues with the mapping. After a few minutes I was on my way.

Vechella

Dec 04, 2025  on Shopify

I was very impressed with the support team’s (Jennifer) service. They responded to my request incredibly quickly, which saved me a lot of time. Not only was their response fast, but the information they provided was clear, accurate, and extremely helpful. They went above and beyond to ensure I had everything I needed, and their professionalism made the whole experience smooth and stress-free. I truly appreciate the effort and efficiency—thank you for setting such a high standard for customer support!

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