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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,217)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

lhorizonn

Nov 13, 2025  on Shopify

Thank you so much for your help Emanon. I've been stucked for days now and just in 2 minutes you helped me out.

Deguti Japan

Nov 11, 2025  on Shopify

Fast customer service, one of the best apps I used for my store, works very well. Amazing support and innovative functions that help reduce time spent on making orders and managing them. Excellent support from the team. They help us to solve our problem from time to time. I recommend without hesitation.

Browns Daily Deals

Nov 11, 2025  on Shopify

The support team was very helpful and patience. Guided me through the entire process to locate my order and add new orders to an existing customers order.

Trendy Mart USA

Nov 10, 2025  on Shopify

I was having an issue with my AliExpress orders not syncing correctly to DSers and was concerned it would cause problems with my eBay store. I contacted support and Sandy assisted me. She was absolutely fantastic! In just a few minutes, she had the entire issue resolved. She was incredibly quick, professional, and friendly throughout the process. I'm so impressed with the speed and quality of the support. Thank you, Sandy, for the excellent service!

Heaven on earth

Nov 10, 2025  on Shopify

Excellent Support from Emanon! I had an issue with one of my orders, and Emanon from the DSers support team went above and beyond to help me resolve it quickly. They were professional, patient, and made sure every detail was handled perfectly. It’s rare to find such attentive and knowledgeable support these days. Thanks to Emanon, my problem was solved smoothly and stress-free. Truly outstanding service—I couldn’t be happier!

Merit Sell

Nov 10, 2025  on Shopify

I recently reached out to DSers Support, and I couldn’t be happier with the experience with Sandy. Their team responded quickly, understood my issue right away, and walked me through every step with patience and clarity. It’s clear they truly care about helping their users succeed.

CG Beauty Box

Nov 10, 2025  on Shopify

Zico was a great help to me today! I had a issue with a product listing and he helped me figure out was going on and even helped with a new listing. Searched for links and all. Thanks again!

VitalityVangard

Nov 09, 2025  on Shopify

One of the best csr I have ever had the pleasure of working with. Very knowledgable in all aspects. communication patience and understanding all excellent.

Buzqui - Juega. Decora. Conecta.

Nov 08, 2025  on Shopify

Excelente servicio, la ejecutiva Choloe respondió inmediatamente, pudiendo solucionar el problema, muy amable y paciente para esperar las respuestas

KINKY IT UP

Nov 07, 2025  on Shopify

Zoey was amazing! I had an issue with an order that didn’t have a tracking number, and she resolved it incredibly fast. She was very kind, attentive, and proactive throughout the process. I really appreciate her quick and professional help. Excellent support experience!

Nebula Tech

Nov 07, 2025  on Shopify

I recently reached out to the customer support on Messenger and to be honest, I've never felt so much comfortability with customer support system but (Zico) really changed my perspective. He was really kind, helpful and ensured he solved my issues before leaving. He kept responding fast and he understood the very depth of my problem. I had struggled so many times with the persistent issue but he solved it as soon as possible while making me feel comfortable. Also giving me tips and advices on what to do when I encounter such problems again. Thank you so much Zico

Paw Vista

Nov 06, 2025  on Shopify

Rita was amazing !!! helped me with all my questions and put my mind at rest instantly. Fixed my issue quickly and professionally, thank you Rita ... you Rock !!!

FairyAvenue

Nov 06, 2025  on Shopify

Gute app um Produkte mit aliexpress zu synchronisieren , alles läuft einwandfrei und ist easy und schnell aufzusetzen . Aber wenn es zum kündigen kommt ist dies nirgendwo möglich .

Ventes privées Physaro

Nov 06, 2025  on Shopify

Équipe support très réactive, et qui personnalise son aide au compte qui appelle à l'aide. Merci pour vos services.

Esther

Nov 06, 2025  on Shopify

Belle expérience. J'ai rencontré quelques difficultés avec une commande annulée par mon fournisseur et en contactant Dsers, j'ai été accompagné par un agent qui a été très efficace et qui a pu m'aider à résoudre mon problème du moment.

TwoManyChoicesLLC

Nov 06, 2025  on Shopify

All my issues were resolved by Rick. I truly appreciate him taking the time out leading me step by step completing my orders. Outstanding job!!

Hestia + Co.

Nov 05, 2025  on Shopify

I recently contacted DSers support (Kimi) regarding a currency conversion issue with AliExpress, and I’m very impressed with their service. The CSR who assisted me was quick to respond, clearly understood the problem, and resolved it efficiently. The issue is now fully fixed, and everything is working smoothly again. Really appreciate the professionalism and helpful attitude — excellent customer support!

Velin Brew

Nov 05, 2025  on Shopify

Today I had the pleasure of the lovely Elora who assisted me with an issue with my account being disabled by Aliexpress. I had orders to fulfil and I felt so stressed out and could not fix it alone. I had sent a few emails to the support on DSers but then found the messenger option and Elora helped me fix the issue. She remained so patient and was very kind as she went through each step with me until we fixed the problem and we managed to get my orders fulfilled. I am so grateful for her help, professionalism, patience and kindness. Thanks so much Elora.

Fitness Junk

Nov 04, 2025  on Shopify

Blanca has been an incredible help with my dropshipping business. She quickly identified and resolved the issues I was having with attaching new products to delivery, making the process far more efficient. Beyond that, she went the extra mile to review other areas of my store, suggesting smart ways to improve product quality and overall workflow. She’s very easy to communicate with, shares her knowledge clearly, and genuinely listens to what I need. Her professionalism and attentiveness made everything effortless. I honestly hope I keep getting Blanca’s support for future sessions — she’s an absolute asset.

QULE

Nov 04, 2025  on Shopify

The customer service was very friendly and addressed all of my questions thoroughly. I received quick and helpful support and am extremely satisfied.

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