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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,398)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

RoyElite

Sep 04, 2025  on Shopify

Customer support Sandra was very helpful, clear, and quick in resolving my issue. Excellent service!

mochimad

Sep 04, 2025  on Shopify

Siendo debutante en el e-commerce pues muchas veces necesitamos ayuda de profesionales. Gracias al centro de ayuda de Dsers me ayudaron a resolver mis dudas e incluso me dieron algunos tips para una mejor búsqueda de productos.

TikiTienda

Sep 04, 2025  on Shopify

Super usefull app in shopify stores. i love that it has a free plan. GREAT customer service overaall. Rita is the best, she has helped me a lot!

Apex Shopping

Sep 04, 2025  on Shopify

Elora helped me fix a problem I had. Elora worked so quickly, professional and efficiently. Elora explained all the steps to me so that everything made sense. Elora is a great worker and fantastic member of your team! Thank you Elora!

The Five & Dime

Sep 02, 2025  on Shopify

What a great help, Cyril was up late with me till all my issues were resolved, what a great company to work with! Thank you, John

LUMORA-ONE

Sep 02, 2025  on Shopify

excelente, todo muy bien, 100% recomendado , sandy siempre estuvo pendiente de ayudarme y brindarme toda la información y ayuda que necesite

aModaTua

Sep 02, 2025  on Shopify

Excellent Support! I had an issue with my product showing as sold out on Shopify, and Kimi from DSers support was amazing. She quickly identified the problem, guided me step by step on how to fix the shipping zone and fulfillment settings, and thanks to her, everything is working perfectly now. Kimi was patient, professional, and very clear in her explanations. Truly excellent service — thank you so much!

Paws and Home Creations

Sep 02, 2025  on Shopify

I had an isssue with mapping a supplier and was trying to resolve on my own with no success. The live chat suppport (Daryl) was able to fix my issue in minutes. I was very inmpressed by how easy it is to get an issue resolved

BlissMarket

Sep 01, 2025  on Shopify

When I encountered a problem, they were able to help me solve it quickly. They were particularly patient and careful. I didn't know the name of one staff member, but I knew he was Singaporean. He was very nice!

VestesEnJean

Sep 01, 2025  on Shopify

I got an issue with my account, and it was fixed really fast thanks to Elora from the customer support, she even gave me extra recommendations. Really satisfied overall !

MaxStore

Aug 31, 2025  on Shopify

Very fast respond and helpful. they help you whatever you have a problem and they straight forward sort it out quickly. thank you DSer you save my day :)

Ace Padel Gear

Aug 29, 2025  on Shopify

Shout out to Cyril from DSER! He was a huge help with mapping a new variant. Super fast and efficient, which made everything so much easier. Thanks, Cyril!

Shop 2u Dropship

Aug 28, 2025  on Shopify

Zoe was the best and super fast to help me!!! She is amazing! I was able to get my customers order fulfilled

PXSSY KARTEL

Aug 28, 2025  on Shopify

Maria from customer service is literally the best! I was running in to so many issues with my website and Maria handled it with patience and care and together we found the solution! Dsers really has great customer service.

Lastonekit

Aug 28, 2025  on Shopify

Me ayudó Rita. Literalmente tardó un segundo en contestar y ponerse a ayudarme con mi problema. Lo resolvió en seguida

Tropical Shop

Aug 28, 2025  on Shopify

Chloe helped me allot he was staying with me like 30 or 40 minutes and he saved me allot from orders and shipping best agent ever.

Eon Earth

Aug 27, 2025  on Shopify

Cyril helped me with understanding and setting up my mapping and shipping issue. They were quick to respond and gave clear direction. I would definitely recommend DSer.

Personalized Home Gifts

Aug 27, 2025  on Shopify

I encountered an issue with product stock saying sold out, when in reality it wasn't. I contacted DSERS support through facebook messanger, and support was able to help me. I am fairly newer to dropshipping, so some areas to find things I wasn't sure on. The representative guided me where to go, and using picture guides, which made this process incredibly easy. The representative that assisted me was patient, very helpful and knowledgable or the DSERS program, along with Shopify. Definitely recommend this company.

Fiction Edge

Aug 26, 2025  on Shopify

Elora is such a nice person she help me through all the process of fulfilling order she made my day thanks a lot Elora

Seu Estilo

Aug 25, 2025  on Shopify

Aurora, da equipe do Dsers, sem dúvida, me ajudou muito para resolver o problema que tive em relação ao estoque dos produtos da minha loja. Eu estava vendo o estoque como esgotado antes de resolver o problema.

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