Celia was helpful the whole time & was very, very, very patient with me ( take note there's 3'very' ) because she did an awesome job guiding me the whole time, until i got it right. GOOD JOB CELIA keep it up!!! Please keep CELIA & give her a Raise$$$ she is an asset to your company. :)

The DSers Partner. Celia was very quick to respond and was very patient with me. I believe we figured out the issue and will continue to save the page after entering my tags. Celia was happy to help me again if needed! Thank you for your support!

Sean Hutcheson Sr. Outstanding Customer Support Experience I want to take a moment to recognize Teresa from DSers for her truly outstanding customer support. As a new seller facing my very first order issue, I was understandably stressed and disappointed. Teresa immediately stepped in with patience, kindness, and professionalism. She carefully explained the limitations of AliExpress shipping filters, walked me through alternative ways to search for U.S.-based suppliers, and even took the extra initiative to search for replacement suppliers on my behalf. What stood out most was her genuine care and encouragement. Instead of rushing me to a refund, she reassured me, asked me to hold on while she explored every possible option, and made sure I felt supported throughout the entire process. Her communication was clear, timely, and compassionate, which made a frustrating situation much easier to manage. Teresa went above and beyond what I expected from customer support. She treated my concern as if it truly mattered—and that level of dedication makes all the difference, especially for new sellers. DSers is fortunate to have her on their support team. If you ever get the chance to work with Teresa, you are in excellent hands. I would rate her 5 out of 5 stars without hesitation and highly recommend her support to anyone using DSers. Thank you again, Teresa, for your hard work, professionalism, and genuine kindness.

I had some technical issues and Lacey helped me solve them! She was very fast responding and clear with her instructions and very kind. Great support!

great support, fast and quick answers and knew exactly how to fix the issues that i had. I wish i knew i could do this from the beginning my shop would be doing so much better.

Excellent customer support — responsive, professional, and always helpful. Their team makes the experience smooth and reliable.

Merci infiniment à Rita pour son excellent service !! En quelques minutes, elle m'a aidé à régler mon problème. Merci beaucoup Rita !!

I recently contacted DSers support (Teresa) regarding a cancelled orders issue with AliExpress, and I’m very impressed with their service. The CSR who assisted me was quick to respond, clearly understood the problem, and resolved it efficiently. The issue is now fully fixed, and everything is working smoothly again. Really appreciate the professionalism and helpful attitude — excellent customer support! Show less

Very kind and helpful support. She was patient, clear, and made the whole process easy. Really nice experience, thank you!

Outstanding customer service from Estefania at DSers! She helped me successfully relink my account to AliExpress so I could continue importing products to my Shopify store without any interruptions. Her expertise was clear from the start, and she handled everything quickly and efficiently. What could have been a stressful issue was resolved smoothly thanks to her knowledge and professionalism. Truly excellent support thank you, Estefania!

"I had a fantastic experience working with Aurora at Desers. She was incredibly professional, patient, and went above and beyond to ensure my issues were resolved. Her communication skills are top-notch, and she made what could have been a stressful situation feel seamless. Desers is lucky to have such a dedicated support professional!"

SAV rapide et efficace. Jeffery m'a réglé un problème de sécurité en 2 minutes et avec professionnalisme. Il m'a rassuré et guidé dans la procédure. Merci. Je recommande ++

After being charged for DSers Pro, I requested a refund and received inconsistent explanations from support (wrong billing period first, then a different reason to deny the refund). Even after acknowledging an error, DSers changed the justification again instead of resolving the issue, which felt misleading and wasted a lot of time. Before writing this review, I checked public comments/reviews on social media and review platforms and found many similar complaints about unexpected charges and refund requests being refused or handled inconsistently.​ Based on my experience, if you care about transparent billing and fair refund handling, be very cautious with this app.

Jai u un problème avec une commande j'arrivais pas a traiter la commande Jai passer une mauvaise journée mais Zoé mon ange gardien et t'arriver il et exceptionnel il ma règle le problème en deux minute efficace très professionnelle merci mon ange gardien zoé

DSER’s service is really fast and their resolution process is excellent. What I liked the most is that there is a real person available live who listens to your problems and provides solutions in real time. Cyril was very helpful, patient, and professional throughout the conversation, and he made sure to ask if I was happy with the resolution before ending the chat. Overall, a great support experience and highly recommended.

I had a great experience with DSers support. Janet from the DSers assistance team was very responsive, attentive, and really helpful throughout the process. The DSers app itself is simple to set up and very easy to use, even for beginners. Everything is clear and well organized. Having a 24/7 support team that is always available and ready to help is a big plus. Overall, a very good experience with both the application and the support team.

Excellent services, easy to use, easy communication and invaluable.DSers support Celia, who helped me with my questions.

Hervorragende Hilfe der Support (Chloe), es lief alles Schritt für Schritt und reibungslos ohne Probleme!

I had a great experience with Chloe. She was patient and told me exactly what I needed to know. I didn't even know I had another step to complete in the shipping process. Thanks Chloe! I appreciate your help!

Dsers support is always great! I recently contacted them, Kusy was very helpful and solved my problem quickly! Highly recommend!