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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,875)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

RiA Bliss

May 28, 2025  on Shopify

Sandy was very helpful. She helped me locate a new supplier since my original supplier no longer ships to the US. She also gave me instructions on how to update my supplier . So thankful for her help and guidance.

Éclat et Grâce

May 28, 2025  on Shopify

servie exellent car il à été très patient avec moi car je commence tout juste avec l'aplication ! allor ça vaut 5 étoiles merci.

Our Furry Family Store

May 28, 2025  on Shopify

I received an order but DSers indicated the supplier had zero stock. I went looking for another supplier, found one, and mapped it in. I had forgotten how to replace the default supplier with the new supplier. I started a DSers chat and lucked out when Gloria came online. I am not a computer expert, so Gloria took the time to carefully explain step by step how to accomplish the change. She was great! Task completed!

SOIN -TECH

May 28, 2025  on Shopify

Merci à Rick de DSers pour sa patience et son professionnalisme Bravo ! En souhaitant faire un bout de chemin parmi votre équipe, Merci du soutien.

veltry

May 28, 2025  on Shopify

Outstanding Support! Fiona provided amazing help – fast, knowledgeable, and genuinely kind. You can tell she truly cares about her customers’ success. This is exactly how great support should be. Thank you so much, Fiona!

EZ Pick & Buy

May 28, 2025  on Shopify

Thanks to Amelia from the customer service team. You helped me a lot and solved my problem with great patience. You didn't end the conversation until everything was resolved. Thank you! you're great!

ChezCeleste.net

May 27, 2025  on Shopify

Aurora was very helpful and patient with me, regarding my issues. She helped me resolve both easily. Great, friendly service!

ZNXSHOP.COM

May 27, 2025  on Shopify

Very good services and I was having trouble connecting to AliExpress, so my problem was solved within about one to two minutes. I am grateful to you.

Portage Gear

May 27, 2025  on Shopify

Excellent customer service! Fiona was a great help solving the issue that I had, very fast resolution. Thank you!!

OZ Store

May 26, 2025  on Shopify

I recently faced an issue with my OZ dropshipping store where all my products were showing "sold out" despite having inventory. Rfimp from DSERS support was incredibly helpful in resolving this issue. What impressed me most was their: Quick response time and attentiveness to my specific problem Clear explanation of what was causing the inventory display issue Step-by-step guidance through the solution process Follow-up to ensure everything was working properly Thanks to their assistance, my store is now properly displaying product availability, which is crucial for my business strategy

NaifuTown

May 26, 2025  on Shopify

Just Had a Chat with zico amazing guy, really took His time to Check my issue and Provider an great Solution, very much recommended

Fashion Doll Depot

May 26, 2025  on Shopify

Leah was a great help today, she assisted me screenshots to explain where to find the details I am looking for. Great experience working with an well trained and professional assistant. Thank you Leah, Thank you Dsers

CloakCam®

May 26, 2025  on Shopify

I had an issue where I couldn’t see my orders, and Blanca was incredibly helpful. She responded quickly, identified the problem right away, and walked me through the solution step by step. Her support was not only efficient but also very clear and professional. Thanks to her, everything is now running smoothly. Great experience!

URBALOCK

May 26, 2025  on Shopify

Sandy of DSERs has been such an excellent help. I've encountered the a problem with my account and they have been very patient and kind helping me throughout. I will definitely recommend DSERs.

ok best bark bargains

May 26, 2025  on Shopify

I was having issues related to sale and i contacted customer support executive . There i found Frankie who helped to sort out the issue quickly and efficiently. She is very co-operative

Trend Wave Shop

May 25, 2025  on Shopify

I had an inventory problem that even Shopify couldn't help me resolve! Rin from Dsers helped me a lot and solved the problem for me. I recommend using Dsers for the app and support

KateHamptons

May 24, 2025  on Shopify

I just solve a technical problem....with the chat a Dsers her name is Luna...wowww i'm impressed ..im not a tech savy and she guide all the way..in less than 10 minutes problems solved...Thank you for nyour patience and very good services Luna. Piers

culinary corner stone

May 24, 2025  on Shopify

Kimi was awesome! She helped me understand what my problem was and how to fix it! She was so nice and patient! Highly recommend! Culinary Corner Stone

Retabuy

May 24, 2025  on Shopify

Outstanding Support from Chloe on DSers! I had an amazing experience with Chloe, who helped me on the DSers app. She was incredibly knowledgeable, patient, and quick to resolve my issue. Her clear communication and friendly attitude made the entire process smooth and stress-free. Thank you Chloe for the excellent support!

Go2Gadget

May 24, 2025  on Shopify

I was having an issue with account mix ups in making my first sale. I contacted the live chat and spoke to Luna, who was extremely helpful and solved all my issues out with great efficiency. I wouldn't have known how to sort this issue out without Luna's help. Thank you

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