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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,875)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

My Store

Jun 04, 2025  on Shopify

Very fast at replying and gave me extra tips and advice on how to configure my store properly. I felt looked after and cared for through my whole process. it took less than 10 minutes and ive figured out how to solve my problem thanks to you. Thanks again Rfimp

Zoomies Pet Supplies

Jun 04, 2025  on Shopify

Excellent Customer Support – Tess Saved Me Hours of Stress! As a newcomer to Shopify and dropshipping, I ran into a technical issue while setting up my store that I just couldn’t figure out. I spent countless hours researching online, watching YouTube tutorials, and trying different fixes—none of which worked. It honestly left me with several sleepless nights. Eventually, I decided to reach out to DSers customer support, and I’m so glad I did. Tess responded quickly and was incredibly friendly and helpful. She provided detailed, step-by-step instructions with screenshots, making the solution crystal clear. Within 10 minutes, my issue was completely resolved. Looking back, I wish I had contacted DSers support right away instead of trying to do it all on my own. The support team is knowledgeable, efficient, and kind. Next time, I’ll definitely go to DSers first! Thank you, Tess, and the DSers team!

Ezys

Jun 04, 2025  on Shopify

Zico is absolutely helpful. Well correspondence, well knowledge with problem that I was faced to, Zico sorted problem immediately and provided advice with further causes. I definitely recommend him to whoever first Dsers user.

KISS and Makeup

Jun 04, 2025  on Shopify

I had a great experience with the DSers customer support agent, Grace. The agent was incredibly helpful, patient, and quick to resolve my issue. They understood exactly what I needed and guided me through the process clearly and professionally. It made a big difference having someone that responsive and knowledgeable. Really appreciate the support!

emEnola

Jun 04, 2025  on Shopify

Chloe helped me with the issue I was having with orders. The response was fast and she answered all my questions patiently. Thank you.

Icon Cases

Jun 03, 2025  on Shopify

Rick helped me with my inquiries and was very clear with his instructions. He told me how things work and it helped me a lot.

cardiofitequipment

Jun 03, 2025  on Shopify

Sandy was a life saver not did she help me with my problem she had the patience with me and my lack of knowledge, she solved the problem and gave me advice for other potential problems.Thank you sandy and may GODS BLESSINGS be upon you

The Paladin’s Store

Jun 03, 2025  on Shopify

Thank You Blanca. For your help with solving issues that I had by providing excellent service and spot on communication. I am very grateful

NeoSips

Jun 02, 2025  on Shopify

Absolutely Amazing! Highly Recommend! This app exceeded all my expectations. It’s fast, user-friendly, and incredibly well-designed. Every feature works flawlessly, and it genuinely makes my life easier. I’ve tried a lot of similar apps, but this one stands out for its reliability and attention to detail. The developers clearly put a lot of thought and care into the experience. Support is responsive and helpful, and updates keep making it even better. I rarely leave reviews, but this one truly deserves it, and the support are amazing so great so helpful and kind Five stars all the way!

Nickel Chez Soi

Jun 01, 2025  on Shopify

Très utile, très facile à installer et à utiliser. Support technique rapide, en cas de problème. Merci Leah

Children in Tune

Jun 01, 2025  on Shopify

Blanca assisted with my query promptly today and answered all of my questions no matter how trivial. Great service! I achieved what I had not been able to despite help from other sources. The process worked smoothly, and results obtained. I wouldn't hesitate to reach out to DSERS customer service again in the future. Highly recommended!

BarkAndPurrShop24

Jun 01, 2025  on Shopify

I called the Help Chat for a couple of reasons. The accounts I have with Dsers and Aliexpress were required my authorization so the platform Dsers could update their records/files. Whatever the computer threw at me I was not coming out favorably. I needed help so I got on the chat line with KIMI from Dsers and from there she helped me get my account back to the proper setup needed and answered most of my ion Questions in and around the Dsers and Aliexpress. I had one other experience on this help chat line and found no issues with the tech helping me then. I felt that it was a successful encounter then and same with now. I would have liked to have a bit more time today so I could get all of questions answered but it was not in the cards for me. These lines can be a tad bit slow so I thought the connection needed a bit more speed. At the end of the day still questions remain unanswered but I am confident the information I needed will find its way to me.

Support Belly Band

May 31, 2025  on Shopify

I had a fantastic experience with Maria while resolving an issue with my DSers account. She was incredibly patient, knowledgeable, and attentive throughout the entire process. Maria took the time to clearly explain everything and made sure I understood each step. Her friendly attitude and prompt support truly made a difference. Thanks to her help, my problem was resolved quickly and stress-free. She’s a great example of excellent customer service!

Naalu store

May 30, 2025  on Shopify

A equipe de suporte do Dsers é muito proativa, paciente atenciosa. Foram muito educados e resolveram meu problema e me ensinaram como agor caso eu tenha algum problema novamante. Foram sensacionais!

RFSofficial

May 30, 2025  on Shopify

I was so stressed and struggling with my work for hours, but Lydia resolved everything in just seconds. She was incredibly professional and focused, guiding me with such clarity that the issue was solved instantly. I truly appreciate hardworking individuals like her amazing job, well done!

Premium Beauty

May 29, 2025  on Shopify

Quiero agradecer y destacar la excelente atención que recibí por parte de Teresa del equipo de atención al cliente de DSER. Desde el primer momento fue increíblemente amable, atenta y muy profesional. Me ayudó a resolver mi consulta de manera rápida y eficiente, explicándome cada paso con mucha paciencia y claridad.

iBrightCS

May 29, 2025  on Shopify

I had an urgent ordering issue involving a customer in the USA, where the product's SKU couldn't be shipped to the USA. Zico stepped in right away and resolved the problem in an instant. His attention to detail and fast response not only helped place my order to meet the delivery deadline but also provided good advice on how to use the platform. Super reliable and efficient—Zico is a true professional and a huge help to my business!

MYMILIE

May 29, 2025  on Shopify

Super Service! Mein Problem wurde innerhalb nur von 5 Minuten gelöst dank Luna!Ich empfehle es auf jeden Fall weiter!

Loja Beija Flor Casa e Jardim

May 28, 2025  on Shopify

Queria dar 1000 estrelas, atendimento muito rápido e eficiente da Blanca. Tive um problema para processar uma ordem no aliexpress e ela me ajudou a resolver rapidamente. Melhor atendimento que já tive. Muito obrigada

LylyShop

May 28, 2025  on Shopify

I’ve just had an amazing experience with Lucy Super responsive, super clear — honestly made things so much easier!

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