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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,398)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

BROOCHITON

Aug 06, 2025  on Shopify

a great platform customer service is excellent and very responsive specially today Rin was very helpful professional efficient and friendly thank you

Kompaq

Aug 06, 2025  on Shopify

Je tiens à remercier chaleureusement le support de DSers, et tout particulièrement Vivian, qui m’a accompagné avec un professionnalisme exemplaire. Son aide a été tout simplement exceptionnelle. J’étais complètement perdu concernant la synchronisation des stocks entre Shopify et AliExpress, et honnêtement, sans lui, je serais encore en train de chercher des réponses. Il a pris le temps de tout m’expliquer clairement, étape par étape, avec patience, pédagogie et bienveillance. Grâce à ses explications précises, j’ai enfin tout compris et pu mettre en place les bonnes pratiques. C’est rare de tomber sur un support aussi compétent, humain et impliqué. Ce genre d’accompagnement fait vraiment la différence, surtout quand on débute dans le e-commerce.

Australian Evolution

Aug 06, 2025  on Shopify

Selena was so helpful figured out what was wrong with a PayPal payment issue very fast which has been causing me some grief specially when i asked the agent if it was an issue on their side and they said no Selena figured out it was and cant thank her enough great support fast results 5 stars

SoftPlus.

Aug 05, 2025  on Shopify

Frankie was super helpful and responded very quickly to my questions. He explained everything clearly and made sure I understood how to set up my DSers mapping correctly. Thanks for the great support!

Anombeautyshop

Aug 05, 2025  on Shopify

The best and Quickest customer service!love the Quick respond and how fast they are to replay to you! THANK YOU ZICO !you are the best!

Ravar

Aug 05, 2025  on Shopify

Had a quick query concerning inventory management and Rfimp was on hand instantly to help! Thank you DSers. I highly recommend their customer service

Unique Store

Aug 05, 2025  on Shopify

I’ve been using DSers for a while now, and I must say – this app truly makes dropshipping easier and more efficient! The product importing system is super smooth, and syncing with AliExpress works like a charm. Within just a few clicks, I can find, import, and publish products to my Shopify store. One of the best features is the bulk order processing. It saves me hours of manual work. I can literally fulfill hundreds of orders in a few minutes. Their automation is smart – from tracking numbers to pricing rules, everything is customizable and works perfectly with Shopify. I’ve contacted DSers support a few times, and every time they were quick, helpful, and friendly. You can feel they care about their users. Overall, DSers is a must-have tool for any serious dropshipper. Highly recommend it for beginners and pros alike! (5/5)

My Store

Aug 04, 2025  on Shopify

Chat was very responsive in helping me with setting up shipping, still working on resolving an issue that may be on shopify end - trying to determine but very responsive and helpful.

Liseanova

Aug 03, 2025  on Shopify

No podía procesar mis pedidos por alguna razón, pero Zoe me ayudo y tuvo mucha paciencia con mis dudas, soporte al instante y funcional, muchas gracias Zoe!!

Aurece

Aug 03, 2025  on Shopify

Been using DSERS for years across multiple stores and cant deny it, the best for connecting your products with Aliexpress. And support from Zico has been impeccable, definitely team DSERS all the way!

TikTok Trending Products

Aug 02, 2025  on Shopify

This chat started as an idea I had and is now a working website! chat was about 30 minutes. WOW!! Thank you so much! TikTokTrendingDeals.com

Étoile de bébé

Aug 01, 2025  on Shopify

j'aime beaucoup cette application et je me sens trés à l'aise, dans n'importe quel problème , il sont diponible à tout moment et ils traitent avec gentillesse et professionnalisme. MERCI DSERS

CHATisfait

Aug 01, 2025  on Shopify

Service rapide explications détaillées et faciles à exécuter l'agente Elora m'a super bien répondu merci je suis contente de votre service

Two Creative

Aug 01, 2025  on Shopify

I’ve been really impressed with how fast and effective the support has been. Every time I’ve reached out, they’ve responded quickly and solved things with care and attention. It’s great to feel truly supported.

BESTWAYBELINE

Aug 01, 2025  on Shopify

Sandra es una excelente persona, gestiono mis dudas en segundos,super profesional y no tardo nada en contestarme, recomiendo mucho a DSers y su atencion al cliente, esta definitivamente es el tipo de atencion brindada por una Plataforma super solida! Recomiendo DSers y a Sandra, gracias por tu trabajo super profesional Sandra!

cennla.de

Aug 01, 2025  on Shopify

Der DSers Support (Frankie) hat schnell und unkompliziert geholfen! So stelle ich mit Support vor. Cool! Ich hab ein gutes Gefühl, wenn ich wieder mal Fragen habe, das der Support wieder schnell hilft

PeakPaws

Jul 31, 2025  on Shopify

The DSers support team, especially Neva, was incredibly fast and helpful! They responded quickly to my request, communicated clearly, and explained everything in a simple and professional way. Neva helped me out with removing an inactive store, and the whole process was smooth and easy thanks to their support. I truly appreciate the excellent service!

Loud Mama Social Club

Jul 31, 2025  on Shopify

Absolutely wonderful! Sandy was so quick to respond and help me with an issue that I had been attempting to fix myself for 2 days. She provided me with all the instructions I needed to have it fixed in a matter of minutes!

Mary Luxe Boutique

Jul 29, 2025  on Shopify

The Best Service, The Best App! I’ve been working with them for over 3 months, and I’ve never had any problems! I tried other services before, but they were disappointing. Now, I can finally feel at ease and not worry about errors. The support team is always quick to respond. Thank you, guys!

TryggLiv

Jul 28, 2025  on Shopify

Maria was incredibly helpful and professional. She took the time to listen to my issue and resolved it quickly and smoothly. I truly felt cared for and confident thanks to her fast and friendly service. Thank you, Maria!

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