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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,771)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

My Store

Dec 24, 2024  on Shopify

I haven't used it yet but I really do appreciate everything this app is so far, I contacted their customer support, everything I asked was answered and I am super excited to continue working with them!

Nuff Said Stylz

Dec 24, 2024  on Shopify

I just had Hayley, Christmas morning with Hayley helping me learn and fix my orders i messed up . Best gift ever was her, she was patient and kind and great humor. I hope to get her again as we all know there will a again for me lol.

Hombleo

Dec 24, 2024  on Shopify

Really surprised with Chrissy job! Extremely quick and kind. Couldn't be a better costumer service! Thank you.

SHOPPCHILL

Dec 23, 2024  on Shopify

I had an excellent experience with Zico from DSers customer service! He was professional, patient, and incredibly helpful in guiding me through the process of changing suppliers. His clear explanations and proactive support made everything so much easier. Thank you, Zico, for going above and beyond to help!

FunHealthyHabits

Dec 23, 2024  on Shopify

Just had a complicated mess sorted by them. It took an hour but they were patient and walked me through the process. 5 stars!

Lenys

Dec 23, 2024  on Shopify

Luna was perfect she helped me quickly was very polite and I hope the next time I have a problem I have luna again she deserves a raise love goes out

SWAGYLE

Dec 23, 2024  on Shopify

Adele at Dsers was great in help me with on-boarding and first usage of the Dsers, I had almost given up and wanted to switch to another solution as I was not able to use it properly. He helped me understand Dsers fully and how to use different features.

AFFOTALS

Dec 23, 2024  on Shopify

Great support team, addressed all the issues and provided step by step guidance, Maria provided exceptional support service. Really appreciate!!

Baby Booties Boutique

Dec 23, 2024  on Shopify

The app works pretty well, but even the best run into issues. A supplier had run out of stock during order fulfillment. I contacted their support and Lydia really helped me to get things back on track. Lydia communicated clearly, provided great screenshots, and even helped me get my product variant remapped. Highly recommended!

ANGYSTORE

Dec 22, 2024  on Shopify

muchas gracias por atenderme, lo recomiendo mucho, la atencion al cliente es perfecta te resuelven cualquier problema muy facilmente y te explican todo con mucha amabilidad!

Gorsi Fashion Online Shop

Dec 22, 2024  on Shopify

Elora is very professional and cooperative and helping, very detailed information and support I got thank Elora.

YUVJOY Store

Dec 22, 2024  on Shopify

Customer service is excellent and very helpful for us. Sandy is helpful to provide screenshots to explain everything we needed. Thank you.

Cocoon Hair

Dec 22, 2024  on Shopify

Je recommande, une équipe plus que réactive, Esfania m'a beaucoup aidé pendant longtemps en répondant clairement à mes attentes, merci à elle.

coziecomfie

Dec 22, 2024  on Shopify

Luna from the Live Chat was friendly, helpful and responded quickly to try to help me with my problem. She answered with screenshots of what I needed to do, which was great.

SHINY

Dec 21, 2024  on Shopify

The support was amazing they answered quickly and had an solution for every problem i got. Recommended for sure

Smeelix

Dec 21, 2024  on Shopify

A very good app, orders are transmitted quickly and the service responds quickly. Due to the update from Aliexpress, I couldn't place an order via my Google Extension, so I wrote to support. Aimee quickly forwarded my ticket and offered me support. Since the support could not react immediately, I deleted and readded Google Extension on my own, after which it worked again. In the evening, Aimee contacted me and offered this procedure. So far nothing to complain about with DSers.

MARTinCART

Dec 21, 2024  on Shopify

It was really nice to talk to the support team, Very detailed information received and fixed all issues.

Kias

Dec 20, 2024  on Shopify

I had an issue with recovering my account, and I was feeling really frustrated and unsure of how to move forward. But then I got connected with Blanca, and she was absolutely incredible! From the moment she took over, she was super professional, patient, and genuinely helpful. She walked me through the entire process step by step, and made sure I understood everything. Blanca really went above and beyond to make sure I could recover my account without any hassle, and she did it all with a smile (virtually speaking!). I can honestly say that her customer service is top-notch. It's rare to encounter someone so dedicated and knowledgeable, and I truly appreciate how much she cared about resolving my issue. I’m now back in my account, and it’s all thanks to her!

Sphère Bebe

Dec 20, 2024  on Shopify

je suis tellement content que je ne sais pas quoi écrire si ce n'est dire merci au support client et à Dsers pour la résolution sans délai de mon problème ce qui fait de moi un client 100 pour cent satisfait.

Duanos

Dec 20, 2024  on Shopify

I had an issue with mapping my supplier but Wendy from DSers team assisted me. She is super proactive, fast and very kind. She helped me with the matter and in few seconds all was fixed. I do recommed her and DSers in general. Very good customer service!

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