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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,774)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

UniquellyU

Jan 12, 2025  on Shopify

Raphael is the greatest, walked me through my issues as if it was no problem! Solved all of my issues! Raphael is awesome!

Passionss Boutique

Jan 12, 2025  on Shopify

Gloria was absolutely amazing and helpful with my problem. She gave very detailed instructions on how to fix the problem.

LKstore

Jan 12, 2025  on Shopify

Thank you Lydia for the quick response and explanation of the processes. Excellent and good treatment.

Tasya - The elegance of Asia , delivered to you

Jan 12, 2025  on Shopify

Zico was incredibly quick in resolving the issue—impressive speed and efficiency! I’m very satisfied with the DSers customer service; they’re professional and always helpful. Highly recommended!

Hope252

Jan 12, 2025  on Shopify

I just had a GREAT DSers dropshipping experince with Aimee. The representative was very patient as this is my first transaction on the platform. Not only did Aimee walk me through what needed to take place to get an ordered fulfilled, I was also provided with tutorial and training links to increase my knowledge and utilization of the platform in the future! Aimee is highlt knowledgable and was able to troucleshoot the mapping issues I was having. I appreciate the assistance and dedication to helping me resolve the challenges. All the best Aimee, you're a Customer Experince STAR!

Mama's Bump

Jan 12, 2025  on Shopify

I had some problem and needed to contact with the customer service and I was assisted by Zico . The service was amazing! I was really stuck with an issue, but the team guided me through everything step by step and made it so easy to understand. The team was also friendly and patient the whole time. It only took me some time to fix my problem, and I couldn’t have done it without their help

SmartGearPros.com

Jan 12, 2025  on Shopify

I had the pleasure of working with Selena from DSers, and I can confidently say she went above and beyond to help me with my needs. Her professionalism, patience, and knowledge were outstanding, and she made the entire process seamless. Selena was quick to respond, provided clear guidance, and genuinely cared about resolving my issues efficiently. It's rare to come across such exceptional customer service, and I couldn't be more grateful for her support. Thank you, Selena and DSers, for an amazing experience!

Chalapia

Jan 11, 2025  on Shopify

Great App Excellent Service, wonderful support with this company, i found them very helpful when everyone else was sleeping or not responding! Their agent helped me on off hours when i was desperate to get answers. Also all my old products that had no sourcing was connected immediately and i was very grateful. I highly recommend them.

AnimeVibe Shop

Jan 11, 2025  on Shopify

Thanks to Luna for her quick answer, I had a response within 1 minute which is exceptional, plus she was able to answer all my questions very well and solved my problem, thanks again to her.

Tapestry Vibes

Jan 11, 2025  on Shopify

Gloria was absolutely amazing with her service and super helpful. Absolutely recommend the Dsers app.

topdollydeal

Jan 11, 2025  on Shopify

I'm very happy my problem slove I'm struggling finding supplier after I connected with deser person here name is Rafimp he is help full iiam realy thank fr this person five star

Smart Living OZ

Jan 11, 2025  on Shopify

I had a doubt about a product availability and Zico helped me to understand the product availability. Prompt response to resolve the issue. Thanks Zico.

SkyGlow

Jan 10, 2025  on Shopify

Lisa was excellent in assisting me with an order issue. I couldn’t fulfill the entire order as I had to use a different supplier due to stock limitations, and she guided me through the entire process step by step with great patience. I highly recommend DSers because they offer strong support and are with you every step of the way.

ZAYARE

Jan 10, 2025  on Shopify

I was struggling to change the currency on DSers, and Fiona provided exceptional assistance! She was patient, knowledgeable, and guided me step-by-step until the issue was resolved. Her professionalism and friendly attitude made the process smooth and stress-free. Thanks to Fiona, I can now confidently navigate the platform. Highly recommend their support team!"

Baylemi

Jan 10, 2025  on Shopify

I just contact the DSers Support with a problem I have and my problem was solved so fast! Chloe answered me directly after I described the problem. She solved it in 5 minutes! This support is priceless! I love it!

Anytime Gift Co

Jan 09, 2025  on Shopify

I absolutely love Dsers customer service! I have never felt rushed. The customer service is patient and informative. This makes all the difference.

コーシュカショップス

Jan 09, 2025  on Shopify

I had trouble ordering and contacted support, and Esfania-san gave me very detailed advice. Thank you very much.

ABOSSSTORE

Jan 09, 2025  on Shopify

i contacted dsers to learn how to fulfill the orders. and within a minuted i got reply from FIONA. Fiona is very nice and helpful. she teach me in a everything step by step. really appreciated. thank you Fiona.

Glowbia

Jan 08, 2025  on Shopify

DSers is amazing! Their response time is super fast, and they’re always ready to help. The platform is user-friendly and makes managing products and orders so simple. Highly recommend!

BusyBlast

Jan 08, 2025  on Shopify

I contacted Dsers support for a problem I was having and the support I received from Fiona was exceptional and thorough. I had an issue that needed detailed attention, and she made the process so much easier. Fiona walked me through everything step by step, and we worked together until the issue was fully resolved. She is incredibly helpful and excellent at what she does!

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