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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,131)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

My Store

Nov 28, 2024  on Shopify

I couldn’t connect my second Shopify store through the DSer website, so I messaged the DSer team on Messenger for help. Krystal came to the rescue and suggested connecting the store by installing the DSer app on Shopify. I tried it, and it worked like a charm!

SNUGGLE BUDDY

Nov 28, 2024  on Shopify

Celia was so helpful she really took her time to show me everything n im so gratefull to work with dsers for their 244/7 customer services

VARILOJA

Nov 28, 2024  on Shopify

A Maria me ajudou muito! foi essencial pra resolver 2 problemas que eu tive com pedidos. Obrigado DSers, a plataforma é muito boa!

Elly-Jayne

Nov 28, 2024  on Shopify

Super helpful! They work around the clock, give step by step directions and never leave you stranded with an issue. Don't hesitate to use their support!

Venchii

Nov 28, 2024  on Shopify

Very nice and helpful Service by Sandy, appricate it a lot, took her time and gave support on every topic came up! Thanks again, great fulfillment!

Amigo de Quatro Patas

Nov 28, 2024  on Shopify

Entrei em contato e conversei com ELORA, que me ajudou em tudo, muito educada, me passou tudo com calma, com telas para eu seguir o passo a passo, fez um mapeamento que eu não estava conseguindo fazer, e assim eu consegui realizar o meu pedido. Agradeço muito mesmo Elora.

The Goose Nest

Nov 28, 2024  on Shopify

Sandy was awesome helping me with an email issue where my customers were receiving too many emails from various sources. She investigated thoroughly and explained to me what was going on and how to find the ideal solution for me! thanks Sandy.

Mon paradis de bébé

Nov 28, 2024  on Shopify

Elora m'a super bien orienté dans mes recherches et à répondu à toutes mes questions. Elle a fait tout le nécessaire pour me faire des captures d'écran pour que je puisse les retrouver sur mon ordinateur.

Anitho

Nov 28, 2024  on Shopify

I just had a great experience with DSers support. The support team member Raphael have provided me with wery quick (literally, immediate) responce, friendly attitude and clear and correct answer to my question. I really appreciate this.

Itali Sales

Nov 28, 2024  on Shopify

Today Sandy from DSers team , helps me with a some issue at my account, she is efficiency, and a highly personalized approach, It felt like having an expert at my fingertips, always ready to help!

pouri

Nov 28, 2024  on Shopify

Sehr schneller Support, schnelle Hilfe bei Produktsuche. Danke an Raphael, der sein Bestes gegeben hat, um mir Produkte zu finden, die ich selbst nicht finden konnte. Äußerst freundliche Art.

Savvy Shopper Wellness

Nov 28, 2024  on Shopify

It was a pleasure working with Esfania today. While I was off on a rabbit hole, the information I needed was right before my eyes in the order of details. Esfania helped and showed a tremendous amount of patience in helping me, especially during this fourth quarter. Ali Express has a good employee with Esfania. Thank you very much!

Carrot Crisis!

Nov 28, 2024  on Shopify

DSers-AliExpress has been the best option with product options and availability. Furthermore, their Customer Service when I ran into supply issues was TOP NOTCH. Holly saved me a ton of stress!! Thank YOU!

YOVOAR

Nov 28, 2024  on Shopify

The support team provided me with fast and efficient service. I was helped by Elora since I was not able to place orders on Dsers. Elora found be solutions right away and I was able to place orders on time. Great service!

Presente Certo

Nov 28, 2024  on Shopify

Jasmine hoje salvou meu dia!!! eu pensando que ia ter um trabalho de muitas horas, talvez ate dias e ela me ajudou em pouco tempo... Resolveu todo o meu problema!!! parabens pelo atendimento 24/7 do dsers, um apoio muito acima da media do mercado!! 5 estrelas

Just4You | Experience

Nov 28, 2024  on Shopify

Esta avaliação é para a Lucy, que teve um excelente desempenho. Foi rápida, eficiente e simpática no seu apoio. Aguardo a solução definitiva do meu caso por parte da equipa da DSers mas é graças à Lucy que permitiu ter esperança e confiar na DSers.

Sv'n9

Nov 28, 2024  on Shopify

had issues with my app, contacted customer services. very prompt and understanding. Issue sorted, no complaints

SS69

Nov 28, 2024  on Shopify

I've been using DSers for my Shopify store, and it has been a game-changer for managing my dropshipping orders. Zoe from the support team was very helpful and patient in guiding me through an issue with an unmapped order. The platform itself is user-friendly, and I appreciate the automation it brings to my workflow. I highly recommend DSers. Thank you, Zoe for your assistance.

LUX n LURE

Nov 28, 2024  on Shopify

I would like to express my sincere appreciation for Lucy, who has been an exceptional support representative from DSers. Her commitment to excellence, attentiveness, and attention to detail truly stood out. I am grateful for her prompt assistance and the outstanding service she provided. It’s been a pleasure working with her, and I am incredibly thankful for her support.

VersaSelect

Nov 27, 2024  on Shopify

Chrissy was super helpful for me!! Found a cheaper variant and mapped the supplier for me! Very happy!

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