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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,131)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Prime Bugigangas

Dec 02, 2024  on Shopify

O atendimento com Rfimp foi positiva, ele me explicou melhor como funciona. Espero que dê certo o envio do pedido e a atualização do status

Buckee Shop

Dec 02, 2024  on Shopify

The app is easy to navigate, easy to read but packed with useful information. Customer Service through the Live Chat is Amazing. Representative was with me in less than a minute. I hope you get to interact with Vivan. I'm sure all the representative are great but she is quick, resolved the problem in less 5 mins, complete with picture so that you know where to click or enter info, friendly and professional. No question, DSers is there to help you win at your business. Thank you again Vivan!

Romevest

Dec 02, 2024  on Shopify

I connected to Vivian and got answer to all my questions in minutes. She supported in a very kind way and deeply analysed the soluitions for my questions. She served best in class customer journey. Thanks a lot Vivian!

Starry Spaceman

Dec 02, 2024  on Shopify

I was tearing my hair out with a product mapping issue. I was lucky enough to get Vivian on the live chat to help. She was extremely helpful and even more patient with my inexperience. It was an absolute pleasure being guided and taught by her. It's good that DSres has people that actually know what they're talking about.

Decorsimplycity

Dec 02, 2024  on Shopify

Selena is great at data science! She makes tough stuff easy to understand and always gets the job done well. A real team player!

zzigzigg

Dec 02, 2024  on Shopify

Big thanks to the support team Sandy, it was really helpful they do a great job solved my problem in minutes

Use Milane

Dec 02, 2024  on Shopify

app ótimo com suporte 24/7! recomendo! tive um problema grande que foi prontamente resolvido pela atendente Vivian.

UNIQUESALESX

Dec 02, 2024  on Shopify

Excellent assistance from Myra , solved the problem really quick and I had my issue solved in minutes !

Jolly Box

Dec 02, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ Exceptional Service Beyond Expectations! I can’t express enough how incredible LENA has been throughout this entire process. They didn’t just meet expectations—they absolutely shattered them! From the moment we connected, their warmth, dedication, and professionalism were evident. What stood out the most was their genuine care. They took the time to understand my needs in detail, offering thoughtful solutions and going out of their way to ensure everything was perfect. It’s rare to find someone so committed to excellence and truly passionate about what they do. Every interaction was an absolute pleasure. LENA handled everything with grace, efficiency, and a level of expertise that made me feel completely at ease. They made what could have been a stressful experience into something truly enjoyable. Thank you, LENA, for your kindness, hard work, and for going the extra mile. You’re a star, and I’ll be singing your praises to everyone I know!

Cozy Lounge Deals

Dec 02, 2024  on Shopify

I spoke with Sandy and she helped a great lot with what I needed help with. Honestly, I am glad she answered because she was informative and super helpful in my dilemma. I'm glad DSers have people her around.

Cherrypick Store

Dec 02, 2024  on Shopify

Need to workout something with the customer service and I was assisted by Raphael. He was amazing! I was really stuck with an issue, but he guided me through everything step by step and made it so easy to understand. He even sent screenshots, which was super helpful because I could see exactly what to do. On top of that, he was really friendly and patient the whole time, even when I asked a few extra questions. It only took about 5 minutes to fix my problem, and I couldn’t have done it without his help. Seriously, great customer service! Thanks again, Raphael!

TinyTruck

Dec 02, 2024  on Shopify

The customer service at DSER was fantastic! My rep was super helpful, friendly, and quick to resolve my issue. They made the whole process so smooth and easy. Definitely a 5-star experience!

EZSELLZ.COM

Dec 01, 2024  on Shopify

⭐⭐⭐⭐⭐ I’m very new to this, so I tend to have a lot of questions that need to be explained in a simple and clear way. Maria was incredibly kind and patient with me. She took the time to provide precise answers and explained everything in a way that made it easy for me to understand. Her guidance gave me the confidence to make the suggested changes. I truly appreciate her support!

Reliable Bands

Dec 01, 2024  on Shopify

the app is free to use better then other fake overprices fulfillment apps like AutoDS or Zendrop or any other apps. they dont charge any fee and customer service is very quick and helpfull. Rita from DSers team helped with sync issue of orders , she is gem and very helpfull. i recommend this to all even if u r starting or at advanced level dsers is must have app for dropshipping business.

MAHO

Dec 01, 2024  on Shopify

I had an good customer service experience. Rita was helpful and answered all my questions and patiently helped me navigate things I was having trouble with so make sure we could get to a solution that worked well.

23th Avenue

Dec 01, 2024  on Shopify

I want to give special thanks to the employee Zico! A very sensitive person, he helped me a lot! Once again, thank you!

Selfie Republic

Dec 01, 2024  on Shopify

Really Nice customer service with Wendy she is really clear and helpfull and professional... I didnt use that much the app but she tried to resolve the best she could each of the doubt.

VAURI

Dec 01, 2024  on Shopify

4 stars for quite fast replies to my emails, but still loved the customer support being kind and very helpful. Would be better if there was a direct access to customer service from the app rather then have write an email.

My Store

Dec 01, 2024  on Shopify

Really fabulous service. Quick responses from Aimee. And helping till the problem is solved. Solved the problem on the spot. Really appreciate DSers services.

Tot-Aide

Dec 01, 2024  on Shopify

Rfimp Was amazing, they answered all my questions with professionalism and knowledge. It was just what I was looking for and it helped me educate myself in my journey. Very proud of my experience with Rfimp.

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