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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,393)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Futura's Studio

Feb 17, 2025  on Shopify

Whenever I need support, I am welcomed by the customer service team and they always resolve my issue.

Velzura Studio

Feb 17, 2025  on Shopify

App is great but found an alternative and faster way to through a supplier however Fiona was very helpful in the process of helping me start a refund procedure for which i am waiting for a reply.

Myzellba

Feb 17, 2025  on Shopify

Super service! Within 5 minutes, Kimi solved my problem. Thank you so much for the super fast help and the nice conversation!!

Artoryhome

Feb 16, 2025  on Shopify

I had some problem and needed to contact with the customer service and I was assisted very fast . The service was amazing! I was really stuck with an issue, but the team guided me through everything step by step and made it so easy to understand. The team was also friendly and patient the whole time. It only took me some time to fix my problem, and I couldn’t have done it without their help

ZENO HAUS

Feb 16, 2025  on Shopify

Blanca was a great customer service team. She helped clear a few minor issues with smooth procedures and understanding.

Laikou

Feb 16, 2025  on Shopify

Blanca a réglé mon problème en quelques minutes à peine, leur service client est vraiment incroyable !

Shine Your Mood

Feb 16, 2025  on Shopify

Très content de l'aide qui m'a été fourni, service rapide même un dimanche et de plus serveur intuitif.

DivaTelly

Feb 16, 2025  on Shopify

Good custumer service. After I asked to help me with app they sorted my problem in few minutes. amazing

PetsDzign

Feb 16, 2025  on Shopify

Luna was a great help to me following my latest enquiry. She was prompt in responding and has assisted me before. Exceptional service.

Anabel and Opie

Feb 15, 2025  on Shopify

I had a shipping and tracking issue and Rita helped me step by step and was very patient. Thanks so much to her for her help.

Tendenxy

Feb 15, 2025  on Shopify

Big congratulations to Esfania from the DSers team support! Your dedication and help have been absolutely invaluable. Thank you for always going above and beyond to assist and make things easier. You’re a true asset to the team! Keep up the amazing work!

2Fast2See

Feb 15, 2025  on Shopify

Awesome dropshipping app very simple and very handy ! The person helping me, Raphael, was very helpful and to the point when I needed him. Using images and many details he quickly solved the problem ! Thank you Raphael

Skindalia

Feb 15, 2025  on Shopify

Très satisfaite de DSERS que j'utilise depuis 2 ans et surtout de leur service client au top et très réactif. J'ai rencontré un petit souci et mon problème a été réglé en quelques minutes. Je recommande

Fit4lifegym

Feb 15, 2025  on Shopify

Incredible! Customer support is extremely fast, helpful and detailed. The customer support answered me almost instantly when I needed help to solve my problems. I am very satisfied with the value I received. My problems were solved and I got the needed explanation to understand everything I needed to. Very pleased with the Customer Support

La Bancarella di Leo

Feb 14, 2025  on Shopify

Ottima app di dropshipping, il piano base è gratuito e fornisce molti servizi, l'assistenza è ottima e Lena è una delle migliori! Consiglio il piano a pagamento per la traduzione automatica nella propria lingua.

estivelle&co

Feb 14, 2025  on Shopify

Great customer support! Lucy was very helpful and supportive. Honestly the best customer support I have experienced!

Sitys' Essentials

Feb 14, 2025  on Shopify

I am new to drop shipping and i must say Fiona helped me grasp the whole DSERs process like it was nothing. Fiona was there all the way till I fulfilled my very first order. I came worried but I left confident and satisfied with the knowledge and mastery of the order fulfilment process. Thanks Fiona

Zotic Mart

Feb 14, 2025  on Shopify

I had a problem with inventory location and Dsers service helped me solved that issue promptly and efficiently. Thanks to Dsers.

UNIQUE Worldwide

Feb 14, 2025  on Shopify

This is by far the best dropshipping app I've used! The support team is outstanding - Selena responded incredibly fast and provided clear, helpful answers. Highly recommended for anyone looking for a seamless dropshipping experience!

ZHAREN

Feb 14, 2025  on Shopify

This is my first time using the app to process my AliExpress orders, so I had some questions when setting up and deciding to contact support. The person who helped me was Rin. I received excellent service, fast, efficient and helpful, and I felt welcomed. My rating for this app and the service is a thousand. I will only give it five stars, because I can't give more than that. I highly recommend it, thank you very much to the entire dsers team.

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