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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,217)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

PointRelief™

Mar 14, 2025  on Shopify

Es ist ganz simple und einfach anzuwenden, es wird viel Arbeit erspart. Neva ein/e Support Mitarbeiter/in hat mir heute sehr weitergeholfen und mir so einige Kopfschmerzen erspart, dafür bin ich unendlich dankbar! Sehr empfehlenswert!!!

Raw Life Kitchen

Mar 13, 2025  on Shopify

"I can't say enough about the amazing customer service I received from Frankie at DSers! I had an issue with a customer order because the original supplier was out of stock, and Frankie spent nearly two hours helping me find a solution. He not only located another supplier but also updated my store settings so future orders wouldn't be delayed. His patience, knowledge, and dedication to resolving my issue were outstanding. This level of support makes a huge difference for small business owners like me. Thank you, Frankie, for going above and beyond!"

Cart and Deals

Mar 13, 2025  on Shopify

I am new to Dsers. I contacted today and Dsers adviser Vivian helped me and explained me a few things which I wasn't sure about. I would give her a 5 star rating for her support. Really helpful.

PRIYOM

Mar 13, 2025  on Shopify

Dear Lena, I would like to thank you again for your friendly manner in which you looked after me and helped me with patience and calm in a professional manner. Thank you very much, I am very satisfied. I give you 10 stars, 5 stars is less for your great personality

Goddess Of Shine

Mar 13, 2025  on Shopify

I'd had to contact DSers a couple of times for issues with my items. First time, the connection got lost but I received an email from the agent to describe how to solve the problem. Second time, Chloe was wonderful!! She stayed on the line with me until I understood where the issues were resulting from. I even tried to push an item while she was still helping me and it worked perfectly. She was very patient with me too...

linarro

Mar 13, 2025  on Shopify

Maria was amazing today, she helped me to find my DSers accound so that I can make orders for my custumers. 100 % happy with her help

Baby Stork

Mar 13, 2025  on Shopify

DSer has made drop shipping additional items for my store so much easier. I made a silly mistake and missed some setting but live chatted with the team. Maria did an absolutely amazing job on live chat resolved my settings and solving my issues.

d'Ampezzo

Mar 12, 2025  on Shopify

Zoe has just helped me solve a problem I was having with my orders processing. Quick and effective responses :)

Pickles Threads

Mar 12, 2025  on Shopify

I am new to DSers and had to reach out to customer support regarding my plan subscription using the Chat. I connected with Amelia and had an absolutely amazing experience. Amelia provided all the direct links, screenshots needed to complete tasks, and was very responsive to all my questions. I am really looking forward to utilizing DSers and appreciate all the support the team provides! Thank you again, Amelia, the company should be honored to have you as part of their team!

Objoy

Mar 12, 2025  on Shopify

I’m thrilled to rate DSers - AliExpress Dropshipping 5 stars! The customer service stood out—they were incredibly patient, carefully addressing every question I had and offering clear solutions. This attentive support significantly enhanced my experience using the app. Kudos to the team! Definitely recommending DSers to others.

The Urban Farm Market

Mar 12, 2025  on Shopify

Celia was a knockout. She was knowledgeable, patient, and cheerful. I had somewhat of a mess to straighten up and she walked me through it. I can only hope that if I need help again, I'll get her!

Pernille

Mar 11, 2025  on Shopify

RIN has been a great help to me for a very long time. My problem was complicated, but RIN was absolutely indispensable. The employer should give RIN a raise because, thanks to people like RIN, our businesses keep growing!

TinyPawsGear

Mar 11, 2025  on Shopify

DSers service is amazing! I was completely stuck with order fulfilment and I had an amazing customer service agent who walked me through the entire process, he was delightful and super patient as I was new to using the service! I am very satisfied with the service, If i had to id definitely recommend DSers without a doubt

Man-Kave

Mar 11, 2025  on Shopify

Been using DSers for several years now. Always been good. I prob dnt use it to its fullest either. But any issues always get fixed quickly. I just had an issue and ZOE fixed it for me quickly. thank you.

ZUMUI

Mar 11, 2025  on Shopify

Teresa helped me update/sync the DSERS page after I made the payment on AliExpress. Her explanations were clear and easy to understand. We solved the issue within a minute.

CANNB SHOP

Mar 11, 2025  on Shopify

Réponse rapide et très facile à comprendre. Bonne explication et ils guident parfaitement. Je recommande!

US SUPPLY STORE

Mar 11, 2025  on Shopify

I need editing an order, I was connected to " ZOE " . I was led through all steps . thank you very much.

MYDARION

Mar 11, 2025  on Shopify

wonderfull support team , very quick response, especially RITA, she did a great job thank you Rita , you're really experienced in your field , the issue i was facing was solved within seconds, im really happy with quick response. thank you dsers

Detoni Store

Mar 11, 2025  on Shopify

Tive uma experiência incrível com o suporte do DSers, especialmente com a atendente Lily. Ela foi extremamente atenciosa, paciente e prestativa, esclarecendo todas as minhas dúvidas com clareza e profissionalismo. Seu conhecimento e dedicação tornaram o processo muito mais fácil e eficiente. Parabéns pelo excelente atendimento! Recomendo demais!"

TIAN

Mar 10, 2025  on Shopify

Teresa was the kindest person, I love his patience and kindness, very good and fast service, love it

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