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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,217)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Tutuky

Mar 28, 2025  on Shopify

I got assisted by Elora and I can say that she's the Customer Support Assistant of all time , 1000% recommend the service

Infinite Avenue Designs

Mar 27, 2025  on Shopify

I've had a great experience using DSers, especially thanks to their amazing customer service. Amelia was incredibly courteous, knowledgeable, and patient—even with all my questions! She explained everything clearly and made the whole process easy to understand. I can't say enough good things about the support I received. Highly recommend this app for connecting with AliExpress!

Petstoys

Mar 27, 2025  on Shopify

Very grateful to the DSers support team especially Zico, solved my problem extremely fast and professional, great service ! thank you very much

Innovisimo

Mar 27, 2025  on Shopify

Absolutely amazing support from Frankie at DSers! Super quick to respond, incredibly helpful, and resolved my issue with ease. Frankie was professional, friendly and helped me find the solution I needed. Thank you so much for the 5-star service!

Gi KV Store

Mar 27, 2025  on Shopify

The Client responds very fast and help me go through my issues and answer each question I have. Really Appreciate their support

MyAirBud™

Mar 27, 2025  on Shopify

Rick help me out. He quickly helped me figure out that I was linked to the wrong AliExpress account, and once I logged into the correct one, everything showed up and worked perfectly. He was super patient, clear, and stayed with me the whole way through. Thanks to them, my orders are placed and my customers are happy and thriving. 10/10 support!

Rêve & Éveil

Mar 26, 2025  on Shopify

Je recommande a 100% cette application ! J'ai rencontrer des difficultés que Wendy a su résoudre très facilement ! Merci Wendy et merci DSers !

monvaris.com

Mar 26, 2025  on Shopify

I had a problem with my order, I was connected to a consultant named Leah who helped me solve the problem

SABIDURI

Mar 26, 2025  on Shopify

I ran into an issue and they could solve the problem within 5 minutes. Thanks for your help and kindness!

Éclat Collagène

Mar 26, 2025  on Shopify

DSers est un outil indispensable pour mon business en dropshipping ! L’interface est claire, intuitive, et me fait gagner un temps précieux pour passer les commandes. L’intégration avec AliExpress fonctionne parfaitement, et j’adore la possibilité de faire des bundles produits. Le support client est aussi très réactif. Je recommande à 100 % !

Glow and Stow

Mar 25, 2025  on Shopify

Frankie has helped my through a complicated process tonight with wrong accounts being linked at my end and fulfilling an order. Frankie was extremely patient and helpful throughout the whole process whilst responding quickly and being reassuring. Fantastic service. Thank you Frankie! 5*

2endless

Mar 25, 2025  on Shopify

I got help from Adele and that was very easy to solve my problem with her I always feel peace when I get help from DSers‑AliExpress Dropshipping customer services

Keel West LTD

Mar 25, 2025  on Shopify

Luna assisted me today and was extremely patient, knowledgeable and calmed me down at a time of crisis. Thank you so much for your help. Luna was amazing

London blend

Mar 25, 2025  on Shopify

Fiona was amazing and well-versed in the platform, which made it very easy to understand the capabilites of Dsers and how to fulfill orders.

Eclisse Electric

Mar 25, 2025  on Shopify

L'assistenza di Celia è ottima, purtroppo l'applicazione si può molto migliorare, sia in termini di BUG che in termini di mettere la lingua in italiano anche per le traduzioni prodotti senza dover andare sempre in google traduttore. In attesa di nuovi aggiornamenti. Grazie ancora a Celia per l'assistenza.

Homestro

Mar 24, 2025  on Shopify

Also die Blanka hat sehr viel geholfen und hat mir bei gebracht wie mit die ap umgehen soll !! mehrere solche mitarbeitern sollen überal sein genou soo wie Sie Ist!! danke Schön für solche mitarbeiter.. Also die Blanka hat sehr viel geholfen und hat mir bei gebracht wie mit die ap umgehen soll !! mehrere solche mitarbeitern sollen überal sein genou soo wie Sie Ist!! danke Schön für solche mitarbeiter..

noxera

Mar 24, 2025  on Shopify

Very nice customer support. Zoey is very competent and was able to help with my concerns very fast! Highly recommend!

Realgroupuae

Mar 24, 2025  on Shopify

⭐⭐⭐⭐⭐ Exceptional Support from Esfania! I had an issue with placing an order through DSers, and Esfania was an absolute lifesaver. She was quick to respond, incredibly knowledgeable, and helped me resolve my problem efficiently. Her professionalism and dedication to solving my issue made the whole experience smooth and stress-free. Thanks to her, I was able to get back on track with my order, and I truly appreciate her outstanding customer service. It's rare to find such dedicated support, and I'm grateful for her assistance! Thank you, Esfania, for your excellent help – you truly deserve all five stars! ⭐⭐⭐⭐⭐

Cook Lux

Mar 24, 2025  on Shopify

"I am absolutely blown away by the exceptional customer service I received from Lucy at Dusers. From the moment I contacted Dusers with my query, Lucy demonstrated an unparalleled level of knowledge and patience. She didn't just answer my questions; she provided insightful, accurate, and incredibly helpful advice that truly exceeded my expectations. Lucy's ability to quickly understand and address my needs was remarkable. She was efficient, precise, and displayed a genuine commitment to ensuring I had the best possible experience. It was clear that she possessed a deep understanding of the products and services Dusers offers. What truly set Lucy apart was her patience and her willingness to go the extra mile. She took the time to explain everything thoroughly, ensuring I felt completely confident and informed. The advice she gave me was not only spot-on but also tailored to my specific situation. In all my years of dealing with customer service, I can honestly say that Lucy's service ranks among the very best. She is a shining example of what exceptional customer service should be. If you have any queries or need assistance, I wholeheartedly recommend seeking out Lucy at Dusers. She is a true asset to Dusers, and I am incredibly grateful for her outstanding support. Thank you, Lucy, for making my experience so positive!" She deserves 10 stars

Valkrin

Mar 24, 2025  on Shopify

DSers support is amazing! Blanca was incredibly kind, fast, and helpful. She quickly understood our issues and provided clear solutions. The response time was excellent, and the support team was professional and efficient. Highly recommend their service!

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