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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,131)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Innova Maison

Dec 06, 2024  on Shopify

Dear Luna, I wanted to take a moment to thank you for the wonderful assistance you provided. This was my first chat with Desers, and I truly appreciated how helpful and kind you were throughout our conversation. Your support made a great impression, and I’m very pleased with the service. Thank you again for making this experience so positive. I look forward to reaching out if I need help in the future! Warm regards, Habibullah

Guilty pleasure

Dec 06, 2024  on Shopify

Adele was super helpful and attentive. Thanks so much for your assistance today. You made my day just a little lighter :-)

Tech for Life

Dec 06, 2024  on Shopify

Excellent customer service. My helper, Luna, assisted me with my problem, and we were able to solve it quite quickly, which was a relief for me.

ZeNur

Dec 06, 2024  on Shopify

Excellent service reçu par Chloé qui a pu identifier mon problème et m'aider à le résoudre en moins de 5min alors que je bloquais dessus depuis plusieurs minutes, très apprécié !

Hunt and Haul

Dec 06, 2024  on Shopify

First time using DSers support and it was a breeze with the help from the lovely Chloe! She was brilliant, friendly and so helpful! Thanks so much Chloe and take care:)

BRIMALA

Dec 06, 2024  on Shopify

Bonjour, Je tiens à exprimer ma gratitude pour l’assistance exceptionnelle que Rita de votre équipe Dsers m’a apportée récemment. Rita a fait preuve d’un professionnalisme exemplaire, d’une grande réactivité et d’un sens aigu du service client. Grâce à son aide, le problème rencontré avec ma commande a été résolu rapidement et efficacement. Je suis pleinement satisfait de la qualité de son intervention et de son implication. Ce type d’accompagnement renforce ma confiance envers votre plateforme et me conforte dans mon choix de collaborer avec Dsers. Encore un grand merci à Rita pour son travail remarquable ! Cordialement,

Pink Pearle

Dec 05, 2024  on Shopify

This person was really helpful and supportive in helping me get the job done correctly when learning how to import products. Thank you for your help.

Flexstore

Dec 05, 2024  on Shopify

"I had a fantastic experience with the customer service team! Aimee She went above and beyond to help me with my issue and was so kind and patient throughout. It's rare to come across such exceptional service, and I truly appreciate the effort. Thank you!"

Gifts Galore

Dec 05, 2024  on Shopify

Love the app and everything related to it. They have the best support in the world, Zico was an agent who is hyper welcoming and master of the job.

ZOLAAA

Dec 05, 2024  on Shopify

Thank you for Zina Dsers advisor, for helping and taking the time to investigate my Dsers Issue, and solving the issue so fast. Thank you so much.

Profit Brasil

Dec 05, 2024  on Shopify

òtimo atendimento, super atenciosos e tirando nossas dúvidas o mais rápido possível!!! muito Obrigado.

My Store

Dec 05, 2024  on Shopify

Jasmine was the most knowledgeable and helpful person for my problems to help me sell my products. DSers seems to have great support and a good platform.

combichic

Dec 05, 2024  on Shopify

I had the pleasure of working with Esfania from the customer service team, and I can't say enough great things about the experience! Esfania was incredibly helpful, attentive, and went above and beyond to ensure all my questions were answered. Thanks Esfania !!!

Bossa Studio & Co

Dec 05, 2024  on Shopify

I recently encountered an issue with processing orders where payments weren’t syncing properly between DSers and AliExpress. Bianca from the support team went above and beyond to assist me. She responded promptly, guided me through troubleshooting steps, and provided helpful resources to resolve the issue efficiently. Her professionalism, kindness, and expertise truly stand out! As a business owner, having such reliable support is invaluable. Kudos to Bianca for the dedication!

Sanctuary Glow Up Goods

Dec 05, 2024  on Shopify

Villanelle was truly amazing. so patient with me and helped fix all my issues. I was 100% ready to just give up since I am NOT tech savvy and Villanelle really saved the day. thank you thank you THANK YOU! Highly recommend. Phenomenal customer service.

kawaike Shop

Dec 05, 2024  on Shopify

I am still new here but so far the customer service is very helpful and nice quick respond! I will update the rest!

Pillo Perk

Dec 05, 2024  on Shopify

Thank you DSers. You have an amazing customer support team especially Adele. She guided me at every step to ensure I had the smoothest experience possible. Thank you again!

PEACHINGS

Dec 05, 2024  on Shopify

Chrissy went above and beyond to help me with the issue I was facing. She was incredibly patient, knowledgeable, and proactive throughout the process. She provided very clear and easy to follow instructions.

Core Market

Dec 05, 2024  on Shopify

Ótima plataforma! Atendimento rápido e excelente da Hayley que me atendeu e deu suporte hoje, e também Erola que me ajudou ontem.

Dr. Snooze

Dec 05, 2024  on Shopify

I recently got help from Chloe on the DSers team, and I couldn’t be happier with the experience! She was so kind, patient, and really knew her stuff. She didn’t just fix my issue; she made sure I understood everything along the way. I rarely leave reviews, but Chloe deserves a shoutout for being amazing. Thank you for making what could’ve been stressful so easy!

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