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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,217)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

TecnoMarket

Apr 20, 2025  on Shopify

The platform is very intuitive and makes selling very easy. If you have any questions or problems, customer service is happy to help you resolve any issues quickly. I'm very happy with the service.

Bebe calins

Apr 18, 2025  on Shopify

Un service exceptionnel ! Hayley a su répondre à toutes mes questions avec professionnalisme, patience et une véritable volonté d'aider. Son écoute attentive et sa capacité à trouver des solutions adaptées ont rendu mon expérience extrêmement agréable. Grâce à son approche bienveillante et son efficacité, j'ai pu résoudre mon problème rapidement et sans stress. Un conseiller exemplaire qui mérite d'être reconnu pour son excellent travail

Sparkle and Threads

Apr 17, 2025  on Shopify

Yes. Chloe is the best. I appreciate her patience and knowledge. She was able to walk me through with screenshots of the platform with detail arrows that were very helpful. I am a fan of the platform.

Fetch Frontier

Apr 17, 2025  on Shopify

Esfania was a really good agent. She really helped us figure out all of our problems, she guided us very patiently through every step. She was really amazing and we couldn't have done this without her. Thank you for your genuine help!!!

Drip Culture Jewelry

Apr 17, 2025  on Shopify

The app is great and does exactly what is advertised. Could not run my business without it. Customer service is amazing too! Fiona was great! Very helpful and quickly resolved my issues

Well-Being

Apr 16, 2025  on Shopify

I want to express my deep gratitude to Stella! For help and support in understanding the settings of DSERS. She explained all the details of the settings with great understanding and patience. The help is very effective and timely. I really like Stella's professional approach to the matter and the issue. Thank you very much Stella for your work and help! Thank you DSERS and the team!

Dokkodo Eco-Store

Apr 16, 2025  on Shopify

Wendy did a great job helping me with my issue. Thank you!!! I had more great help from Gloria today. Thank you!

Tuck's Performance

Apr 16, 2025  on Shopify

DSers is a solid app for managing dropshipping orders. Their customer service is exceptional, addressing concerns quickly and effectively. The app is intuitive, user-friendly, and simplifies the dropshipping process. Overall, it’s a reliable tool for anyone in the dropshipping business. Thanks again for your help, Fiona!

COZY NEST BABY

Apr 16, 2025  on Shopify

A little difficult to navigate when you are new to it but thankfully they have outstanding customer service. Kimi was truly amazing, i have no words to describe her patience and professionalism. Truly Kimi is an asset to your company.

PGP Holiday

Apr 15, 2025  on Shopify

Zoey from DSers support team is awesome, shipping is exhausting she helped me go through it im so happy and grateful im old and self taught so this helped me PROMOTE HER SHE ROCKS!

HERWOW

Apr 15, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Support – Thank you, Lucy! I had an issue with my advanced pricing rules not pulling the correct shipping cost into my product pricing on DSers. Lucy from the support team was incredibly helpful — not only did she respond quickly, but she also took the time to check my account settings, explain the cause clearly, and guide me step-by-step toward a solution. Her professionalism, clarity, and patience made the whole experience smooth and stress-free. It’s rare to find such attentive and knowledgeable support. Big thanks to Lucy and the DSers team!

LoveGlam

Apr 15, 2025  on Shopify

Lucy helped me with my world ending calamity, she guided me through the process. Amazing customer service i think she should get a raise.

Soavue

Apr 15, 2025  on Shopify

This was amazing customer service this individual guided me through everything i needed even did stuff on my behalf thank you

Maglem

Apr 15, 2025  on Shopify

Great support, clear and detailed answer, helped me resolve my issue fast. Polite and pleasant to talk to. Thank you so much!

KOKOTETE

Apr 14, 2025  on Shopify

I love the app, and the customer service is top-notch. They provide easy-to-understand steps and a warm welcome. I would definitely build my website stronger with Dser.

Voldri

Apr 14, 2025  on Shopify

The app is a great app. Just a one stop solution that I would recommend anytime. Excellent customer service too!

Beyond Cover

Apr 13, 2025  on Shopify

Excellent and quick customer service. Got a super fast reply when I reached out for help on my first order. I received step by step instructions and resolved the issue right away, as well as walking me step by step on how to resolve! I feel more confident now on how to handle upcoming orders!

VALI CALI

Apr 13, 2025  on Shopify

So far so good, and not many issues using this app for my business. But when I do have an issue, someone is always available right away on LIVE CHAT to assist. Highly recommend. =)

UppHero

Apr 13, 2025  on Shopify

Amazing help from Wendy, she sent me detailed explanation how to tackle my issue and handled it promptly from her side. I love it!! Every company needs customer support like her.

Allseasonswonder

Apr 12, 2025  on Shopify

I had some problem and needed to contact with the customer service and I was assisted very fast . The service was amazing! I was really stuck with an issue, but KIM guided me through everything step by step and made it so easy to understand. The KIM was also friendly and patient the whole time. It only took me some time to fix my problem, and I couldn’t have done it without KIM help

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