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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,217)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Veilleuse cocon

Mar 31, 2025  on Shopify

Sérieusement le système est TOP ainsi que l'équipe, Ils sont disponible aimable et il résout rapidement les petits pépins. Merci les ami.es.

The LMS Brand

Mar 31, 2025  on Shopify

My experience with Fiona was absolutely amazing! She was kind, patient, and incredibly helpful throughout our conversation. Her professionalism and warm demeanor made the experience truly enjoyable. She went above and beyond to assist me, and I genuinely appreciate her efforts. I highly recommend Fiona to anyone looking for exceptional service on Dsers-AliExpress!"

MyVorena

Mar 31, 2025  on Shopify

Amazing App & Outstanding Support! DSers has completely transformed the way I manage my dropshipping business. It’s fast, reliable, and packed with features that save me a ton of time—especially when it comes to bulk ordering and product mapping. The user interface is super intuitive, and the integration with Shopify works flawlessly. A special shout-out to Chloe from the support team—she was incredibly helpful, patient, and quick to respond. Thanks to her, I was able to solve my issue in no time. It’s rare to find such dedicated customer service these days! Highly recommend DSers to anyone serious about growing their dropshipping store!

PEDIDOS AMAZON

Mar 31, 2025  on Shopify

I had an amazing experience with the DSERS technical support team! They were incredibly patient and spent over an hour guiding me through the app, helping me understand how to use it effectively and resolve the issues I was facing. Their dedication to ensuring I was completely satisfied was truly impressive. I really appreciate the time and effort they put into helping me. Highly recommend their support service!

Rathnalu

Mar 31, 2025  on Shopify

I really appreciate Zico for helping me resolving many issues in Shopify Dsers integration and checkout. The team is always available and very helpful.. For the first time, I felt Dropshipping is very easy with helpful team like Zico.. Thank you my friend for being there until I got my issue resolved.. Dsers - Very thankful to you guys for this great initiative to make dropshipping easier.

SlayQUEEN

Mar 31, 2025  on Shopify

Advisor Fiona was a great help for clearing my doubts on the features of the app. Great framework of the app!

Shop The Kei

Mar 31, 2025  on Shopify

As a customer for 3 years, I am very pleased with this service. It is easy to set up and with the Chrome extension, even easier to import products. The extension basically places orders for you to confirm with Aliexpress. I wish the chat feature was not connected to Facebook and instead was it’s own DSers platform however, my issue with Free Shipping was resolved and I was not charged. Their chat representative provided me with screenshots to assist me along the way. Thank you

DOCK & PLAY

Mar 31, 2025  on Shopify

Thanks to Maria from Dsers team for a quick and efficient reply to my request. Keep up the good work.

Dilly Dally Go

Mar 30, 2025  on Shopify

The customer support is amazing. I had several issues to address and Amelia was such a champion in helping me out. She was friendly, patient, and so knowledgeable. She helped me to resolve my issues in no time! This was an awesome experience.

Zenara

Mar 30, 2025  on Shopify

The agents are extremely helpful. Anytime I have any questions I get in depth help and always know they can help me. Definitely would recommend to anyone that needs it.

My Electromart

Mar 30, 2025  on Shopify

I just received excellent support. I got into a chat and I am new to Dropshipping I was to place my order

MRCONNET

Mar 30, 2025  on Shopify

Estou muito satisfeita com o atendimento e a rapidez em ajudar a tirar dúvidas e problemas. Atendente Krystal hoje me ajudou muito e foi muito simpática com o atendimento, está de parabéns continua assim.

Miraclespin Shop

Mar 29, 2025  on Shopify

The Dser team is a miracle. They are very kind, attentive, and professional. The guide is very good and they are able to solve everything you need about Dser. Thank you Dser.

SYMPLi

Mar 29, 2025  on Shopify

Sandy was amazing and extremely helpful. Made things so simple for me to be able to complete my task. Thank you!

GPeak

Mar 29, 2025  on Shopify

This is the best customer support that I have ever received. The DSers team let me save and close the deal with a customer. Never believed in customer support from any organization, yet again, this was my best experience.

Ruby Ritzy

Mar 29, 2025  on Shopify

Fantastic service! Just helped me to sort out my very first order. Great communication, prompt response, very simple explanation! Very satisfied with the service, thanks

Smash Price Shop

Mar 29, 2025  on Shopify

Excellent Support from Zoey! I had an issue with my store, and Zoey from the DSers support team was incredibly helpful! She responded very quickly and provided clear, effective solutions. Her professionalism and friendly attitude made the whole experience smooth and stress-free. I truly appreciate the great support and amazing deals she offered. Thank you, Zoey, for your outstanding assistance!

UNIKCOSA

Mar 28, 2025  on Shopify

I had a great experience using DSers for my dropshipping business. The app is user-friendly, integrates smoothly with AliExpress, and makes order management much easier. What impressed me most was the excellent customer support I received from Esfania. She was extremely helpful, patient, and went above and beyond to make sure everything was working perfectly. Truly grateful for her assistance!

Veyora

Mar 28, 2025  on Shopify

Elora is very helpful, I'm putting 4 star because the app has some bugs and can have a more user friendly UI

Nature & Chasse®

Mar 28, 2025  on Shopify

Very nice app, very fast support, thanks to Raphael again for his fast help i recommend gladly the app

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