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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,221)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Wag & Whimsy

Dec 11, 2024  on Shopify

Chloe was an absolutely incredible help, talked me through the issues I was having and was very patient with me. fantastic service! thank you

Mum's First Choice

Dec 11, 2024  on Shopify

Chloe from Dsers was an absolute gem of a person she was super fast in responding to my needs and helped me along the way. I was so stressed earlier but with Chloe guidance and help i was able to actually understand what was wrong and how to correct my mistakes. Thank you Chloe very much once again and you are a superwomen !!!

Eleve

Dec 11, 2024  on Shopify

I had a great experience with Luna from DSers customer service. She was super helpful, patient, and made sure all my questions were answered. Luna made the whole process easy and stress-free. Thanks for the awesome support!

Shopnew

Dec 10, 2024  on Shopify

Villanelle. Everything is great! Fast and efficient. Thank you! I tried to set up my store several times. Thanks for your help. I am a newbie and you helped me fix the problem. My problem was with importing goods from DSERS to Shopify. The problem was that I had previously closed an unsuccessful attempt to set up the store

Kantinum

Dec 10, 2024  on Shopify

A huge thank you to Zoé for her exceptional support during my challenges with the 3 orders! She was super responsive, attentive, and a great help throughout the entire process. Thanks to her, I was able to resolve my issues quickly and with such a positive attitude. A customer service like hers truly makes all the difference. Thanks again Zoé, you're the best!

ZIK-Pet Suppplies

Dec 10, 2024  on Shopify

I had a great experience communicating with Teresa. He clearly explained everything, and resolve my issue Thank you, Teresa, for your excellent support and for ensuring everything was clear and helpful

ChiNews - O melhor da China

Dec 10, 2024  on Shopify

Rita é excelente profissional. Rita me ajudou a solucionar problema com recuperação de senha. Muito obrigado!

Bob's Outdoor Shop

Dec 10, 2024  on Shopify

Elona was so patient with me?? And a pleasure to converse with my computer problems that have now been resolved! Thank you so MUCH Elona! You ROCK Girl!! Merry Christmas from Rich!!

DAASH Online Store

Dec 10, 2024  on Shopify

Very good application and i have no issues during my time using it for my orders, tracking and customers service, special thanks to Villanelle

FGR Style Fusion

Dec 10, 2024  on Shopify

exceptional work, attentive and attentive, she took the time to explain everything to me correctly I recommend esfania

Nanag store

Dec 10, 2024  on Shopify

I greatly appreciated the excellent and prompt support I received. Thank you for your outstanding service!

NATERA

Dec 10, 2024  on Shopify

Blanca surprised me with her great and quick desire to help me! She was understanding and gave me all the instructions I needed to deal with my issues. I'm more then satisfied with their service!

Bazaarvibe

Dec 09, 2024  on Shopify

i am so happy with the customer service. waiting time was less than a minute. My issue got resolved in no time. The assistant was super nice and guided me so well.

MixuP

Dec 09, 2024  on Shopify

genial la uso y cada dia me gusta mas, con esta aplicacion eh aprendido mucho sobre el comercio en linea

Mi Abrazo Eterno

Dec 09, 2024  on Shopify

Dsers siempre me ha gustado, ya sea para pequeños volúmenes o grandes volúmenes de pedidos, Dsers para mi es de las mejores opciones, sino es que la mejor (especialmente si estas comenzando).

Harmony Therapie

Dec 09, 2024  on Shopify

Superbe travail de Aurora qui m'a accompagné et à pu résoudre mon problème très rapidement. Je recommande !

Midwest USA

Dec 09, 2024  on Shopify

The platform can be a little frustrating, especially when a supplier is no long er selling the item, but it sold on your website. Then you have to try and remap a new supplier. Today after being frustrated, I reached out to the help option via live chat. My support person not only remapped everything but was able to walk me through with new suppliers. She was great! Thank you

Men's Care House

Dec 09, 2024  on Shopify

I needed help clarifying things and I got connected with Vivian from their support team. She was very fast with her responses while also being very thought out with screenshots and explanations. I had tried out 2 other suppliers before this and I can easily say this was by far the best customer service I have received so far. Speed and quality in one.

MemoFrame

Dec 09, 2024  on Shopify

Great app and customer support Vivian helped me greatly and gave me great details of what I needed. overall, I like Dsers.

Cozy House

Dec 09, 2024  on Shopify

Aplicativo muito útil e bom. O suporte da Lena pelo facebook me ajudou e facilitou a configuração da minha loja :).

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