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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,131)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Comfortdwell

Dec 05, 2024  on Shopify

This is a very timely service. I was served by Hayley and she was very professional in dealing with my enquiry, she was prompt with answers ssand I was able to get on, on time with my business. This is not an everyday experience with support so I was highly impressed with the service. It was near perfect and excellent.

Smokey Mountain Deals

Dec 04, 2024  on Shopify

I literally just had myself SAVED by the wonderful and sweet Luna!! Excellent customer service, very attentive to detail and super empathetic to my novice in the processes for correcting order placements. So wonderful, very kind, and very helpful! Thank you so much Luna!!! You're amazing!

Scrapbook & Journal

Dec 04, 2024  on Shopify

Struggled to get set up and got confused on the buyer set up but sent a few messages back and forth with Raphael who was very patient, helped with each stage and made sure I was happy with next steps before we ended the convo. Thank you!

aimer

Dec 04, 2024  on Shopify

Lucy was such a brilliant help to me in setting up my Dsers account properly, she was extremley patient with me, which i was very grateful for!

Stride Gear

Dec 04, 2024  on Shopify

Overall, the app works great. Had one issue placing one of my orders, and Zoe resolved it for me quickly!

TrendPop Creations

Dec 04, 2024  on Shopify

⭐⭐⭐⭐⭐ "I had the pleasure of working with Villanelle from the customer service team, and I can't say enough great things about the experience! Villanelle was incredibly helpful, attentive, and went above and beyond to ensure all my questions were answered. Their professionalism and kindness made the whole process smooth and stress-free. Thank you, Villanelle, for your outstanding service! Truly a 5-star experience."

berserk accessories

Dec 04, 2024  on Shopify

Holly helped me a bunch great service!! Celia also very kind and helpful, very good communication skills too!

Elysian Look

Dec 04, 2024  on Shopify

So far I've been having a good experience. I found myself having difficulty on my test purchase and hade to make a call. Luckily for me I had a great chat/help experience with Maria.

Megumiya

Dec 04, 2024  on Shopify

Maria provided exceptional service! She was friendly, efficient, and went above and beyond to help me. Highly recommend her assistance. ⭐⭐⭐⭐⭐

My Store

Dec 04, 2024  on Shopify

Excellent customer service - My first time setting up a store ...and Sandy has been great in patiently walking me through the many questions I had during setup. Thank you!

Madeli Store

Dec 04, 2024  on Shopify

O atendimento da Elora foi fantástico. Foi direto na solução do problema, muito esclarecedora. parabéns pelo atendimento rápido, educado e eficiente.

My Store

Dec 04, 2024  on Shopify

Phenomenal support! Incredibly fast, attentive, and genuinely helpful every step of the way. Thank you, Villanelle, for going above and beyond!

ONE.STOP.STOCK

Dec 03, 2024  on Shopify

I had the pleasure of working with Chrissy, and I couldn't be more impressed! From the very beginning, Chrissy demonstrated a high level of professionalism, expertise, and dedication. Whether it was tackling complex tasks or providing insightful recommendations, Chrissy approached everything with a positive attitude and a commitment to excellence. His communication skills are top-notch, always ensuring that things run smoothly and that expectations are clearly met. If you're looking for someone reliable, talented, and hardworking, Chrissy is definitely the person you want on your team!

™LIGHT PATH

Dec 03, 2024  on Shopify

נציגת שירות בשם היילי האלופה, סיפקה לי הרבה ידע עם הרבה סבלנות ,. תודה רבה !

myovv.com

Dec 03, 2024  on Shopify

Chloe is great in customer service with prompt replies to my questions. Even as a beginner I can easily learn and implement this app for my business. Customer support is always there to guide step by step! Amazing app, friendly user features, friendly customer support—all good!

The Peacel

Dec 03, 2024  on Shopify

I am very pleased with the help I received from Vivian in completing my order. Vivian was attentive and quick to assist, especially in handling details related to the address and required information. Thanks to Vivian's clear guidance, I was able to finalize my order smoothly. Thank you, Vivian, for your professionalism and dedication!

RKassman

Dec 03, 2024  on Shopify

Vivian helped me today with my issue that had confounded me completely to the point, I almost cancelled the order. I was so frustrated. When Vivian got my issue via Chat she walked me through the process so simply and easily. Thank you Vivian.

UrbanMane

Dec 03, 2024  on Shopify

Aurora was a great help and sorted and accou t plus order issue without any trouble at all. Highly recommend this team member

Mi tienda

Dec 03, 2024  on Shopify

Tenia problemas para rastrear mi pedido en mi página.. Vivian fué super amable, incluso se quedo hasta que resolvio todas mis dudas y cambios.. muy atenta y paciente, y rápido. Un gusto...

The Big Brand Sale

Dec 03, 2024  on Shopify

Very Nice Customer Service. Olivia is very hard working and sincere about work and provide answers within a minute. Thank you!

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