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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,131)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

ZIK-Pet Suppplies

Dec 10, 2024  on Shopify

I had a great experience communicating with Teresa. He clearly explained everything, and resolve my issue Thank you, Teresa, for your excellent support and for ensuring everything was clear and helpful

ChiNews - O melhor da China

Dec 10, 2024  on Shopify

Rita é excelente profissional. Rita me ajudou a solucionar problema com recuperação de senha. Muito obrigado!

Bob's Outdoor Shop

Dec 10, 2024  on Shopify

Elona was so patient with me?? And a pleasure to converse with my computer problems that have now been resolved! Thank you so MUCH Elona! You ROCK Girl!! Merry Christmas from Rich!!

DAASH Online Store

Dec 10, 2024  on Shopify

Very good application and i have no issues during my time using it for my orders, tracking and customers service, special thanks to Villanelle

FGR Style Fusion

Dec 10, 2024  on Shopify

exceptional work, attentive and attentive, she took the time to explain everything to me correctly I recommend esfania

Nanag store

Dec 10, 2024  on Shopify

I greatly appreciated the excellent and prompt support I received. Thank you for your outstanding service!

NATERA

Dec 10, 2024  on Shopify

Blanca surprised me with her great and quick desire to help me! She was understanding and gave me all the instructions I needed to deal with my issues. I'm more then satisfied with their service!

Bazaarvibe

Dec 09, 2024  on Shopify

i am so happy with the customer service. waiting time was less than a minute. My issue got resolved in no time. The assistant was super nice and guided me so well.

MixuP

Dec 09, 2024  on Shopify

genial la uso y cada dia me gusta mas, con esta aplicacion eh aprendido mucho sobre el comercio en linea

Mi Abrazo Eterno

Dec 09, 2024  on Shopify

Dsers siempre me ha gustado, ya sea para pequeños volúmenes o grandes volúmenes de pedidos, Dsers para mi es de las mejores opciones, sino es que la mejor (especialmente si estas comenzando).

Harmony Therapie

Dec 09, 2024  on Shopify

Superbe travail de Aurora qui m'a accompagné et à pu résoudre mon problème très rapidement. Je recommande !

Midwest USA

Dec 09, 2024  on Shopify

The platform can be a little frustrating, especially when a supplier is no long er selling the item, but it sold on your website. Then you have to try and remap a new supplier. Today after being frustrated, I reached out to the help option via live chat. My support person not only remapped everything but was able to walk me through with new suppliers. She was great! Thank you

Men's Care House

Dec 09, 2024  on Shopify

I needed help clarifying things and I got connected with Vivian from their support team. She was very fast with her responses while also being very thought out with screenshots and explanations. I had tried out 2 other suppliers before this and I can easily say this was by far the best customer service I have received so far. Speed and quality in one.

MemoFrame

Dec 09, 2024  on Shopify

Great app and customer support Vivian helped me greatly and gave me great details of what I needed. overall, I like Dsers.

Cozy House

Dec 09, 2024  on Shopify

Aplicativo muito útil e bom. O suporte da Lena pelo facebook me ajudou e facilitou a configuração da minha loja :).

سعودي مول

Dec 09, 2024  on Shopify

HI, Rick was an excellent man to guide thru a couple of issues in regards to VAT handling as well as connecting DSers to shopify. excellent support.

Rob Steins

Dec 09, 2024  on Shopify

Sandy from the DSERs team was extremely helpful, working on her end and guiding me through the errors that I was facing. I love the DSERS team app and having a 24/7 live chat is such an amazing add to my store! I Thank you SANDY!

MOMSTAG

Dec 09, 2024  on Shopify

I want to share my appreciation for Sandy from DSers customer service. Sandy provided exceptional support, resolved my issue promptly, and made the process smooth and hassle-free. Thank you for such excellent service

ComputersDirect.au

Dec 09, 2024  on Shopify

So far my experience has been great, and customer service is also amazing, quite quick in responsiveness. Raphael responded right away; in fact, I accidentally made him wait on me. Even though he had to wait, he was still helpful and quick with fixing my issue. Thank you, Raphael.

NZOOLU

Dec 09, 2024  on Shopify

Blanca was incredibly helpful, knowledgeable, and patient. She resolved my issue quickly and provided clear guidance. Excellent support. thank you!

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