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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,217)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

The Lamp Store

Apr 12, 2025  on Shopify

Compared to other dropshipping services DSers shines for being relatively easy to use and at a reasonable price, including free options. Their customer service is excellent. I had an issue with an order and when I reached out via chat, Luna went above and beyond to help solve the issue.

VH Lingerie

Apr 12, 2025  on Shopify

Today I me such a great lady called Leah She made my day She really impressed me by here great knowledge Her patience and her politeness She spent over 4 hours with me helping me connect and sync my accounts on different platforms She made me feel I’m her only client GOD bless her and bless your company Thank you really for having such a great human asset like Leah Now matter how long I wrote about her It will not be enough to express my gratefulness on what she did I love you all guys

Smoovhead

Apr 11, 2025  on Shopify

Fantastic service, Fantastic person, Really helped me with the problem I had, They solved it in minutes, I was very stressed out, but they made it a lot easier for me, thank you kimi for everything you done!

Passionplayhousexxx

Apr 11, 2025  on Shopify

I've spoke with Chloe today, for some issues with my account, she was very helpful, patient and very knowledgeable. Many thanks for your help.

Ania Shop

Apr 11, 2025  on Shopify

un trés bon sérvice rapide ,il ecoute bien patien ,j'aime trop se serice tous simplement il est parfit

TINA'S BOUTIK

Apr 10, 2025  on Shopify

I had difficulties to fulfill an order and I have found a very nice partner who help me through with an incredible patience. That person was very knowledgeable and kind throughout the process. I really appreciate Rin's help.

GJ Home & Health Supply Incorporated

Apr 10, 2025  on Shopify

Based on the first class customer service experience I received today, I would definitely recommend Dsers AliExpress Dropshipping. Sandy, my live advisor made sure of this. Kudos!

kosmali

Apr 10, 2025  on Shopify

Responsive and attentive service! The platform is super intuitive and makes order management so much easier. A real time-saver!

House Prime

Apr 10, 2025  on Shopify

Fiona from DSers was incredibly prompt, efficient, and friendly in assisting me with my request. Her support made a big difference! The DSers platform itself is very easy to integrate with Shopify and keeps all my orders organized — it’s been a great experience so far. I’m really happy with the service and highly recommend it!

OrionBeltCompany

Apr 09, 2025  on Shopify

Stella did a fantastic job helping me understand something complicated. She made me want to open another store!

TKC Power

Apr 09, 2025  on Shopify

I've been using DSers for a few months now and I'm really impressed! The platform is fast, intuitive, and delivers exactly what it promises. Today, I needed to contact the support team and was very well assisted — they were extremely clear and objective, answering all my questions quickly and efficiently. Congratulations to the team for the excellent work!

My Store

Apr 09, 2025  on Shopify

Frankie was awesome. Not only did he help me get my order placed but he educated me on a lot of things I was not sure of. I highly recommend Dser for your drop shipping needs.

MunchieBaby

Apr 09, 2025  on Shopify

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Home Decoration Plus

Apr 09, 2025  on Shopify

Wonderful to work with search dedicated in nice professionals who will go far beyond and helping you out quickly with respect to everything we need and exciting time to be a customer for a great company and great people who serve us

Z & M Express

Apr 09, 2025  on Shopify

Aurora was of great help when explaining the DSers fulfillment process!!! They provided so much clarity and I'm especially appreciative.

FREELYFANCY

Apr 09, 2025  on Shopify

I have dealt with so many customer service suppliers, some not very kind, some believes you need them, so you have to take their crap. But today 04/09/2025, Dsers - AliExpress prove to me, there's still some who has patience and kindness and knowing what customer service really is all about. Vivian! shows me respect and kindness, and for this Dsers - AliExpress have a client for life. Thank You Vivian!

Creative Corner

Apr 08, 2025  on Shopify

DSers customers service is efficient, patient, knowledgeable. They helped me address the issues I had with canceling and reordering and making sure I was using the right supplier. This review is for this Sandy, the customer assistant who was with me for close to an hour working through some complications from my end. Sandy was, in my opinion, the face of DSers and Aliexpress, and that makes me think I am doing business with the right partners. This is my first review ever. Shows how satisfied I am.

Schlumerl

Apr 07, 2025  on Shopify

I had some problem and needed to contact with the customer service and I was assisted very fast. The service was amazing! I was really stuck with an issue, but the Neva guided me through everything step by step and made it so easy to understand. Neva was also friendly and patient the whole time. It only took me some time to fix my problem, and I couldn’t have done it without their help!

OsaPure

Apr 07, 2025  on Shopify

I had some difficulties with mapping and the support service was really good by sharing process and checking every steps with me. Thanks a lot Dsers people.

Gourmet Glow

Apr 07, 2025  on Shopify

Selena helped me with my issues and she was so patient with my questions. She stayed on the chat with me for well over an hour and a half. She is a life saver!

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