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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,131)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Cocoon Hair

Dec 22, 2024  on Shopify

Je recommande, une équipe plus que réactive, Esfania m'a beaucoup aidé pendant longtemps en répondant clairement à mes attentes, merci à elle.

coziecomfie

Dec 22, 2024  on Shopify

Luna from the Live Chat was friendly, helpful and responded quickly to try to help me with my problem. She answered with screenshots of what I needed to do, which was great.

SHINY

Dec 21, 2024  on Shopify

The support was amazing they answered quickly and had an solution for every problem i got. Recommended for sure

Smeelix

Dec 21, 2024  on Shopify

A very good app, orders are transmitted quickly and the service responds quickly. Due to the update from Aliexpress, I couldn't place an order via my Google Extension, so I wrote to support. Aimee quickly forwarded my ticket and offered me support. Since the support could not react immediately, I deleted and readded Google Extension on my own, after which it worked again. In the evening, Aimee contacted me and offered this procedure. So far nothing to complain about with DSers.

MARTinCART

Dec 21, 2024  on Shopify

It was really nice to talk to the support team, Very detailed information received and fixed all issues.

Kias

Dec 20, 2024  on Shopify

I had an issue with recovering my account, and I was feeling really frustrated and unsure of how to move forward. But then I got connected with Blanca, and she was absolutely incredible! From the moment she took over, she was super professional, patient, and genuinely helpful. She walked me through the entire process step by step, and made sure I understood everything. Blanca really went above and beyond to make sure I could recover my account without any hassle, and she did it all with a smile (virtually speaking!). I can honestly say that her customer service is top-notch. It's rare to encounter someone so dedicated and knowledgeable, and I truly appreciate how much she cared about resolving my issue. I’m now back in my account, and it’s all thanks to her!

Sphère Bebe

Dec 20, 2024  on Shopify

je suis tellement content que je ne sais pas quoi écrire si ce n'est dire merci au support client et à Dsers pour la résolution sans délai de mon problème ce qui fait de moi un client 100 pour cent satisfait.

Duanos

Dec 20, 2024  on Shopify

I had an issue with mapping my supplier but Wendy from DSers team assisted me. She is super proactive, fast and very kind. She helped me with the matter and in few seconds all was fixed. I do recommed her and DSers in general. Very good customer service!

CLAMINA

Dec 19, 2024  on Shopify

Hello everyone, This was the first time I contacted dsers support and I was very skeptical about whether I would get an answer. This skepticism was unfounded, because I received a response from Kimi very quickly and was absolutely delighted. He helped me a lot and the error was then fixed. Simply a great service and very nice contact with Kimi. Keep it up!!!

mytiva

Dec 19, 2024  on Shopify

Live chat via dsers is really great. Elora helped me very quickly. I felt very comfortable with her. Thank you.

ColorMeGold

Dec 19, 2024  on Shopify

Rin was very helpful and might have even saved us some money if we use the app he suggested. next we are going to try it out.

Tekvara

Dec 19, 2024  on Shopify

Incredible support from Sherry. I was truly lost on how to proceed and was facing many problems. Sherry helped me figure everything out and solve all my issues. He responded quickly, was concise, and provided easy and practical instructions on how to address the challenges I was facing. I truly appreciate it. Thanks, Sherry!

Mon Bébé Jazz

Dec 19, 2024  on Shopify

I had problems figuring out how to change suppliers in DSres. The Chat help got on the right track with a video showing me step by step how to achieve that. Thanks for your great support!

HiVib

Dec 18, 2024  on Shopify

I am completely satisfied with the service and handling of DSers. I encountered an error for the first time and reached out for support. The lovely Chloe helped me quickly and courteously. A huge thank you to Chloe! I can recommend DSers 100%!

Soulagement-et-sante

Dec 18, 2024  on Shopify

je rencontrais des problème mes le service après vente a su m aider a la perfection je recommande cette application

Halo Comfort

Dec 18, 2024  on Shopify

Krystal was very knowledgeable and helpful in regards to my billing inquiries and store questions. I also appreciate the fast service. Thanks for being awesome!

Ma boutique

Dec 18, 2024  on Shopify

Fast and efficient client support via messenger in my case, with all the required informtions and screenshots, telling me the diffrent options to solve my problem ^^

E-ALLSHOP

Dec 18, 2024  on Shopify

Support is fast and helpful. But prices are exactly same than Aliexpres public prices, there is no discount for dropshipping model business.

QuickDrop.club

Dec 18, 2024  on Shopify

I just received excellent support. I needed to resolve a shipped issue and the instuction I received via messenger was clear and quick. THANK YOU!

Luofertas

Dec 18, 2024  on Shopify

bom dia equipe Dser tive um ótimo atendimento pelo facebook o qual resolveu todas as minhas duvidas e resolvendo meu atendimento junto ao comprador

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