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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,217)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Beauvy

May 20, 2025  on Shopify

Your support was amazing! You were patient, kind, and really took the time to help me solve the issue step by step. I truly appreciate your dedication and fast responses. Thank you so much!

Country Chic Collections

May 20, 2025  on Shopify

Had an issue with my products all showing out of stock and chatted with Wendy who was prompt to walk me through how to resolve the issue in Shopify Shipping and Delivery set up. I love Dser always able to immediatley help and resolve any issues. Thank you Wendy for walking me through step by step

Yoga Essentials Here

May 20, 2025  on Shopify

I wanted to compliment Vivian's customer service. He helped me with everything I needed. Super recommended company and I like working with them.

SmartMX

May 20, 2025  on Shopify

Service client au top, très réactif et pro. L’application fonctionne parfaitement une fois bien configurée. Intégration fluide avec Shopify et AliExpress, super simple pour lancer ses premières commandes. Je recommande à 100 % pour le dropshipping !

My Store Pet

May 19, 2025  on Shopify

Cordialità e pazienza la contraddistinguono! Maria è una vera professionista! Grazie ancora per avermi ascoltato e avermi consentito di risolvere i miei problemi!

SpinForge

May 19, 2025  on Shopify

Dear Sir or Madam, I would like to express my sincere recommendation for Dsers as a reliable tool for automating dropshipping processes. For the past time period, I have been actively using Dsers in my online business, and I can confidently say that this platform has significantly optimized the order processing and product sourcing from AliExpress. A user-friendly interface, automated order placement, bulk processing, and the ability to quickly import competitively priced products — all of this has become an essential part of my daily workflow. I would particularly like to highlight the following advantages of the platform: Reliability and stable integration with Shopify, which helps to avoid disruptions in store operations. The ability to assign multiple suppliers to a single product (Supplier Optimizer) — a flexible solution that helps reduce costs and select the best sourcing options. High-quality technical support — the support team is always quick to respond and effectively resolves any issues that arise. Based on my experience, I can confidently recommend Dsers to all entrepreneurs looking to automate and scale their online business in the dropshipping industry.

Lazerhunt

May 19, 2025  on Shopify

Rita was incredibly helpful with my order on DSers. She was quick to respond, very knowledgeable, and resolved my issue smoothly. Great customer service—thank you, Rita!

Paniers et compagnie

May 19, 2025  on Shopify

Absolutely amazing support team! I was locked out of my account and couldn’t reset my password due to an email issue — I reached out, and within minutes, they replied with clear guidance and real kindness. They were incredibly responsive, patient, and helpful all the way. It’s rare to find such fast and human customer service these days. Huge thanks to the DSers team — you saved my day!

Shoefender

May 19, 2025  on Shopify

DSers has made managing my Shopify dropshipping store so much easier! I can process hundreds of orders in just a few clicks, and the syncing with AliExpress is super smooth. Their support team is also really helpful and fast to respond. Highly recommend it!

Zenovers

May 19, 2025  on Shopify

This is the first time I've done this Zico. He helped me with incredible patience, we had to do it at least 3 times before I succeeded and he didn't give up. He helped me with love, with a lot of will and patience, I really enjoyed receiving service from him. You must keep employees like this and have more like Zico. He helped me for about 3 hours patiently and kindly. Thank you very much Zico

Cutie Cutz

May 19, 2025  on Shopify

I encountered a problem with my supplier being out of stock and Rick jumped right in and helped and saved the day !!!!! answered any questions I had with great customer service !!!!thank you Rick !!!!

Beauty & Positive

May 19, 2025  on Shopify

Recomiendo increíblemente esta aplicación. Siempre que he tenido un tropiezo de configuración de mi parte Dser siempre me ha salvado con su magnifico servicio al cliente a través del chat messenger. Esto me proporciona tranquilidad y gratitud por su excelente atención. Gracias equipo Dser, estoy agradecida por lo mucho que aprendo cada vez que los contacto. Thank so much!!

Hvsgx

May 18, 2025  on Shopify

"I had an outstanding experience with Sandra one of the DSER's customer service team! From the very first interaction, She was knowledgeable, patient, and incredibly responsive. She took the time to walk me through every detail of the process, answering all of my questions clearly and thoroughly. What really stood out was their commitment to ensuring I fully understood my options, and their willingness to go above and beyond to find the best solution tailored to my needs. It’s rare to find such a combination of professionalism, transparency, and genuine care for customers. Highly recommended!"

ShopooX.com

May 18, 2025  on Shopify

La Srta. Luna - DSers ha simplificado completamente mi proceso de dropshipping. La integración con AliExpress es rápida y eficiente, y el soporte al cliente me ayudó a resolver mi problema en minutos. ¡Totalmente recomendado!

TrendingFashionInc

May 18, 2025  on Shopify

I had an issue with 'insufficient stock' account with AliExpress Dser, and Chloe provided outstanding fast assistance. She's knowledgeable, and resolved everything quickly. Her support made a stressful situation much easier. Thank you, Chloe!

Bravyon

May 18, 2025  on Shopify

Atendimento super rápido, muito obrigado por resolver meu problema! a atendente super gentil e atenciosa. obrigado de coração, bom trabalho!

WAARICH

May 17, 2025  on Shopify

I had an amazing experience with Zico! Zico is very knowledgeable and experienced, answering my all the questions about shopify and other payment methods. Their expertise and friendly approach made the whole process stree-free. I truly appreciate their help.

SaúdePro

May 17, 2025  on Shopify

I would like to thank Wendy for her support and great help in resolving my order processing issue through Dsears. Congratulations on the great work and guidance. Rating 1,000 for you!

Zambashop.com

May 17, 2025  on Shopify

amei o atendimento da estefani,estou muito feliz pelo atendimento rapido e seguro,nunca fui taõ bem atendida em supote serio...estou muio grata a Estefani.

Simjo Collections

May 17, 2025  on Shopify

The agent at D-ser was extremely helpful, and helped me through my query. it was easy to follow through the process.

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