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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,856)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Parlessa.pl

Mar 19, 2025  on Shopify

Fiona provided good support. She explained everything clearly and helped me step by step. I am satisfied with the service.

CrowsNestStore

Mar 19, 2025  on Shopify

Im very happy and satisfied with the support given by Adele my issue were sorted in less than 5 minutes

echleo.com

Mar 19, 2025  on Shopify

I'm new to this app and Chloe was very fast, helpful and friendly in dealing with my questions. Definitely excellent customer service!

thecommonfind

Mar 19, 2025  on Shopify

Rita was the best support i ever had. I have never felt so comfortable, she helped me overcome complex problems i had on the fullfillment process and made me feel safe and sure during the whole process. People like her should get a raise for sure. Congrats ! Thank you Rita !

justhorsenarounddecor.com

Mar 18, 2025  on Shopify

Leah was a great help to me. I was so frustrated. But she was very pasten with me. I am back in business.

Casa com Criança

Mar 18, 2025  on Shopify

i had a excellent atendiment. My question was about the time of order processing and the anwser coming in many minutes. Really very good! Thanks, Dsers!

GearUP

Mar 18, 2025  on Shopify

Getting to speak to the support team was a hell, who the fck uses messenger, however Wendy helped me solve my issue very well, fast and smooth, thank you!

Designbotz

Mar 18, 2025  on Shopify

They are fantastic. They are agile and do everything to solve problems. Perfect supplier for my recipes and sales partner! Is doing great with Shopify! And the assistance is the absolute best! The one that helped me is Teresa, she is amazing. Helped me to solve my questions, and her reply was so quick! Thank you Teresa!

At Home Salons

Mar 18, 2025  on Shopify

Esfania was very helpful to me trying to work through connecting a products from DSers to my Shopify website. She sent me screenshots on exactly what to do, which was very helpful for me and my situation was resolved. I appreciate the quick responses and all the help that was given! Great service!

Minimart

Mar 18, 2025  on Shopify

Blanca was a really good suport partner, she helped me with the payments of my store, she was so nice

BF TRENDS

Mar 18, 2025  on Shopify

Dear Kimi I don't know how to express how happy I am to hear from you today. You explained my inquiry so eloquently.

US Holy

Mar 18, 2025  on Shopify

I contacted Dsers with a question regarding fulfillment for my store USHoly. Hayley was quick and efficient with answering my question. thank you much.

The Power Sphere

Mar 17, 2025  on Shopify

Great app with a wide variety of tools, settings, and features. The customer service is also extremely helpful and able to resolve issues with a high level of professionalism.

Click2Cart

Mar 17, 2025  on Shopify

Mr. Rick, a customer support representative from DSers, has truly set a benchmark in customer service with his extraordinary problem-solving skills. His ability to quickly analyze issues, provide clear solutions, and go the extra mile to ensure customer satisfaction makes him stand out. His professionalism, patience, and in-depth knowledge have helped resolve complex concerns efficiently, making the support experience seamless and stress-free. Customers appreciate his dedication, responsiveness, and willingness to assist beyond expectations. Mr. Rick’s commitment to excellence reflects DSers’ values, making him a valuable asset to both the company and its users.

GenMega

Mar 17, 2025  on Shopify

DSers is an awesome app and the customer service is UNMATCHED! Sandy was a pleasure to work with and resolved my issue so quickly! Thank you so much for all of the help!

Lojas Dorado

Mar 17, 2025  on Shopify

⭐⭐⭐⭐⭐ Excellent support! Sandy was amazing! She helped me solve everything quickly and efficiently, saving my sale. Professionalism and agility make all the difference, and the service was impeccable. Thank you so much! I highly recommend DSers!

Tienda Santa Holísticos

Mar 17, 2025  on Shopify

I have been delighted with the support, they were very attentive, fast and have helped me with such kindness, and best of all, they have solved my problem.

ILLUMINATING JEWELRY

Mar 17, 2025  on Shopify

Teresa was so helpful, she walked me thru exactly step by step on what to do and how to handle the orders im so glad to using Dsers. thank you so much for all the help

Techstore Warrior

Mar 17, 2025  on Shopify

I had an issue where my orders were automatically marked as Fulfilled in Shopify and DSers, even though they weren’t shipped yet. I reached out to the DSers support team, and they provided clear, step-by-step guidance to help me resolve the issue.

Bella Aurelia

Mar 16, 2025  on Shopify

Big thanks to Fiona! She helped me with a really important task and resolved it in just minutes. Highly recommend her efficient and reliable service!

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