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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

Reviews (32,124)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Gift Gadgets

Jan 26, 2025  on Shopify

Myra was very helpful and good at explaining the steps to follow in order to fix my problem. i wish there were more Myras in every support team !

CozyFoot Company

Jan 26, 2025  on Shopify

DSers is a great app for sellers that would like a quick, easy way to fulfill orders on Ali Express. And they have great customer service. I needed help figuring out how to do something, and Blanca from customer support showed me in just a few minutes how to do it. Blanca was kind, knowledgeable, and efficient. A very good customer service experience.

Angie Treasures

Jan 25, 2025  on Shopify

I received great customer service when I experienced an issue with the DSERS app. I notified support right away and they were very responsive to my inquiry. My response was resolved right away. I appreciate the fast turnaround time. Thank you!

GizmoNest

Jan 25, 2025  on Shopify

I have received valuable and very professional help from Raphael who helped me complete several orders that were on hold, he resolved the problem quickly with kind and respectful treatment. Thank you for your help.

Vogue Vista UK

Jan 25, 2025  on Shopify

Great customer service. Had a very helpful live chat agent by name of Rin. Helped me solve my issue in a matter of no time at all! Great!

healthtrackerproducts.com

Jan 25, 2025  on Shopify

Maria provide excellent service helping me to access my account on DSers-Aliexpress. I recommend her assistance highly. Thank you. Alicia M

Saryee

Jan 25, 2025  on Shopify

I am incredibly impressed with Lydia’s support in helping me fulfill my order through DSers. Her guidance was clear and timely, and she went above and beyond to ensure the entire process was smooth. Thank you, Lydia, for your exceptional assistance!”

Health Star

Jan 25, 2025  on Shopify

Very good service. Rita was very prompt, polite and helpful when I needed assistance. Great job Thanks Rita

mylaeeq

Jan 25, 2025  on Shopify

TIFFANY was fast , amazing and SPOT ON ! Knew my problem instantly and solved the problem quickly and easily . HITTING THE NAIL ON THE HEAD. A great Ambassador for Dsers.

Caoka

Jan 24, 2025  on Shopify

Sinceramente hoje foi a primeira vez que precisei consultar o Help Center do DSers. Tive uma apontamento de um dos pedidos da loja COM FALHA. Consultei o time do Help Center e com muita agilidade, assertividade e muito conhecimento da ferramenta, em curto tempo me ajudaram na solução. Me supreendi com a agilidade do time. Fiquei extremamente satisfeito e me encorajo a escalonar minhas atividades na loja com mais segurança com esta parceria do DSers.

Mu Art Jewelry and Accessories

Jan 24, 2025  on Shopify

I had a problem but the operator "Chloe" responded very quickly and helped me solve my problem. I think I will be able to use this application in the future

BossDeals

Jan 24, 2025  on Shopify

Excellent App and Outstanding Support! I've been using the DSers AliExpress app, and it has been an incredible experience so far. The app is user-friendly and makes managing orders and suppliers so much easier. Today, I encountered an issue with mapping suppliers for my products, and I reached out to the client support team. Chloe from the support team was absolutely amazing! She was prompt, professional, and resolved my issue in no time. Her assistance made the process smooth and hassle-free. I highly recommend DSers for anyone looking for an efficient dropshipping solution, especially because of their exceptional customer support. Five stars all the way! ⭐⭐⭐⭐⭐

Tenten Shop

Jan 24, 2025  on Shopify

It is the best app ever and the support is 10/10 they are clear and provided me with support for more than 40 minutes. Also, the platform is very easy to use.

Easify

Jan 24, 2025  on Shopify

Lydia Were Great! Asked very fast and solved my problem in a few minutes!You really can trust the support provided by Dsers!!

Geek Barn

Jan 24, 2025  on Shopify

I had a problem that I could not solve. Within one minute of posting my problem on the live chat, Zico had it solved. Removed all of my stress about not being able to get an order done.

Luna Lockets

Jan 23, 2025  on Shopify

AIMEE FROM DSERS TEAM IS AMAZING she helped me so much I am so happy and thankful she is the best. Thank you so much aimee!!!!!

Ma boutique

Jan 23, 2025  on Shopify

Je suis très fière d'utiliser l'application Dsers grâce notamment à la réactivité et le professionnalisme de son support technique. je suis satisfait et pour cela, je recommanderais Dsers sans hésitation à qui conque veux faire le Dropchipping Au plaisir de fonctionner ensemble !!

fiorra

Jan 22, 2025  on Shopify

Teresa the live chat agent helped me alot with my complex issues. The issues were resolved in mins. Back in business

Shopsthebest

Jan 22, 2025  on Shopify

"Fantastic support! Fiona was quick, friendly, and helped resolve my issue with ease. Excellent service!"

BellaBeauty

Jan 21, 2025  on Shopify

I had an amazing experience working with Rin! They went above and beyond to help me resolve my issue, showing incredible patience, professionalism, and expertise throughout the process. Rin carefully listened to my concerns, provided clear and practical solutions, and ensured everything was addressed to my satisfaction. Their dedication to providing outstanding support made all the difference, and I truly appreciate the extra effort they put in to make sure I felt confident and supported. If every customer service experience was like this, the world would be a much better place! Thank you, Rin, for your outstanding service—you're a true asset to your team

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