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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,856)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Tuck's Performance

Apr 16, 2025  on Shopify

DSers is a solid app for managing dropshipping orders. Their customer service is exceptional, addressing concerns quickly and effectively. The app is intuitive, user-friendly, and simplifies the dropshipping process. Overall, it’s a reliable tool for anyone in the dropshipping business. Thanks again for your help, Fiona!

Maglem

Apr 15, 2025  on Shopify

Great support, clear and detailed answer, helped me resolve my issue fast. Polite and pleasant to talk to. Thank you so much!

Soavue

Apr 15, 2025  on Shopify

This was amazing customer service this individual guided me through everything i needed even did stuff on my behalf thank you

LoveGlam

Apr 15, 2025  on Shopify

Lucy helped me with my world ending calamity, she guided me through the process. Amazing customer service i think she should get a raise.

HERWOW

Apr 15, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Excellent Customer Support – Thank you, Lucy! I had an issue with my advanced pricing rules not pulling the correct shipping cost into my product pricing on DSers. Lucy from the support team was incredibly helpful — not only did she respond quickly, but she also took the time to check my account settings, explain the cause clearly, and guide me step-by-step toward a solution. Her professionalism, clarity, and patience made the whole experience smooth and stress-free. It’s rare to find such attentive and knowledgeable support. Big thanks to Lucy and the DSers team!

PGP Holiday

Apr 15, 2025  on Shopify

Zoey from DSers support team is awesome, shipping is exhausting she helped me go through it im so happy and grateful im old and self taught so this helped me PROMOTE HER SHE ROCKS!

Voldri

Apr 14, 2025  on Shopify

The app is a great app. Just a one stop solution that I would recommend anytime. Excellent customer service too!

KOKOTETE

Apr 14, 2025  on Shopify

I love the app, and the customer service is top-notch. They provide easy-to-understand steps and a warm welcome. I would definitely build my website stronger with Dser.

UppHero

Apr 13, 2025  on Shopify

Amazing help from Wendy, she sent me detailed explanation how to tackle my issue and handled it promptly from her side. I love it!! Every company needs customer support like her.

VALI CALI

Apr 13, 2025  on Shopify

So far so good, and not many issues using this app for my business. But when I do have an issue, someone is always available right away on LIVE CHAT to assist. Highly recommend. =)

Beyond Cover

Apr 13, 2025  on Shopify

Excellent and quick customer service. Got a super fast reply when I reached out for help on my first order. I received step by step instructions and resolved the issue right away, as well as walking me step by step on how to resolve! I feel more confident now on how to handle upcoming orders!

VH Lingerie

Apr 12, 2025  on Shopify

Today I me such a great lady called Leah She made my day She really impressed me by here great knowledge Her patience and her politeness She spent over 4 hours with me helping me connect and sync my accounts on different platforms She made me feel I’m her only client GOD bless her and bless your company Thank you really for having such a great human asset like Leah Now matter how long I wrote about her It will not be enough to express my gratefulness on what she did I love you all guys

The Lamp Store

Apr 12, 2025  on Shopify

Compared to other dropshipping services DSers shines for being relatively easy to use and at a reasonable price, including free options. Their customer service is excellent. I had an issue with an order and when I reached out via chat, Luna went above and beyond to help solve the issue.

Allseasonswonder

Apr 12, 2025  on Shopify

I had some problem and needed to contact with the customer service and I was assisted very fast . The service was amazing! I was really stuck with an issue, but KIM guided me through everything step by step and made it so easy to understand. The KIM was also friendly and patient the whole time. It only took me some time to fix my problem, and I couldn’t have done it without KIM help

Ania Shop

Apr 11, 2025  on Shopify

un trés bon sérvice rapide ,il ecoute bien patien ,j'aime trop se serice tous simplement il est parfit

Passionplayhousexxx

Apr 11, 2025  on Shopify

I've spoke with Chloe today, for some issues with my account, she was very helpful, patient and very knowledgeable. Many thanks for your help.

Smoovhead

Apr 11, 2025  on Shopify

Fantastic service, Fantastic person, Really helped me with the problem I had, They solved it in minutes, I was very stressed out, but they made it a lot easier for me, thank you kimi for everything you done!

House Prime

Apr 10, 2025  on Shopify

Fiona from DSers was incredibly prompt, efficient, and friendly in assisting me with my request. Her support made a big difference! The DSers platform itself is very easy to integrate with Shopify and keeps all my orders organized — it’s been a great experience so far. I’m really happy with the service and highly recommend it!

kosmali

Apr 10, 2025  on Shopify

Responsive and attentive service! The platform is super intuitive and makes order management so much easier. A real time-saver!

GJ Home & Health Supply Incorporated

Apr 10, 2025  on Shopify

Based on the first class customer service experience I received today, I would definitely recommend Dsers AliExpress Dropshipping. Sandy, my live advisor made sure of this. Kudos!

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