The support team was excellent—very responsive, friendly, and quick to guide me through my issue. Everything was solved smoothly. Thank you!

I was having issues placing orders. They were not going through, and I got soooo stressed out. I reached out to support and Luna was incredibly helpful! I am beyond grateful for her help :)

Elora has been absolutely amazing! She’s been so kind, patient, and incredibly helpful in answering all of my many questions. No matter how small or detailed my queries were, she took the time to explain everything clearly and with genuine care. Her support has made the whole process so much easier and stress-free. Thank you, Elora – your professionalism and kindness really stand out!

Elora é a melhor! Resolveu extremamente rápido meu problema, de forma profissional, paciente e muito eficiente! Sem contar a educação e o carinho dedicado cada segundo. Muito obrigado!!!

J'ai eu un problème que personne arrivé a résoudre grâce a cette personne tout remarche, merci beaucoup !!! :) ELORA

Elora: what a good service you gave me!! Thanks. You represented DSers excellently to me. You don't only know what "Good service is", you also managed to give it to me. You don’t claim you know even when you don’t know, you asked for assistance from your colleges. That’s great. That gave me confidence on what you were saying. I was also glade to see your unity and collaboration in that office.

Isak from the DSERS Support Team provided me with quick and effective assistance and even took care of some tasks on my behalf. Really appreciate the support!

Amazing Support from Aurora at DSers! I want to give special thanks to Aurora from DSers support. She guided me through the entire process of connecting DSers to AliExpress and made everything so simple to understand. Aurora showed me step by step how the order process works — from syncing Shopify orders into DSers, placing them on AliExpress, to getting the tracking updated automatically. She was clear, patient, and extremely professional. I came in feeling confused, but Aurora explained everything in a way that gave me full confidence to handle my orders going forward. Aurora is a true asset to DSers, and I’m very grateful for her outstanding support!

J’ai eu un problème pour me connecter à mon compte DSers et je pensais devoir attendre longtemps avant d’obtenir de l’aide. J’ai donc contacté le service client sur Messenger. À ma grande surprise, Kimi m’a répondu immédiatement avec une réactivité incroyable. Il a pris le temps de comprendre ma situation et m’a guidé étape par étape avec des explications claires. Grâce à son aide, mon problème a été résolu très rapidement. Je suis vraiment impressionné : un service aussi rapide, humain et efficace mérite d’être mis en avant. Cela fait plaisir de voir une équipe professionnelle qui place réellement le client au centre de ses priorités.

I had an excellent experience with Janet from Desers customer service. She was friendly, attentive, and quickly resolved a tricky issue with my account. Her professionalism and kindness made the whole process stress-free — highly recommended! thanks Janet

Excellent work Excelente trabajo me sirvió de mucha ayuda la guía que tuve paso a paso gracias

Merci beaucoup pour votre aide, j'ai été guidée de début à la fin pour mon problème, une personne très sympathique et à l'écoute !

App support doesn’t understand even the simplest issues. They are not aware of the app features. They don’t know English, and when we want to translate, they give false information like “English is our native language.” Even the smallest matter takes hours. Instead of fixing bugs, they brush it off by saying, “we tested it, it works.” I spoke with Leona, but all the support agents are like this.

Embora demoramos alinhar o que estavamos em questão, como foi ocaso dos outros atendentes, que por sinal encerramos sem resolver, acredito que finalmente resolvemos nesse contato, está de parabéns Kimi! obrigado pelo atendimento, pela pasciência que teve

KIMI was very patience & helpful to my issues & manage to get it resolved. Thank you! Good job KIMI!

I have a problem on dser for the mapping and Luna is helping me with the situation. She help me check if everything is okay and update me as soon as possible. The response was fast and im so happy about it. Thank you for the assistance!!

I had the pleasure of working with Zico from the DSers support team, and I couldn’t be more impressed. Zico was extremely patient, professional, and knowledgeable. They quickly understood my issue, guided me step by step, and made sure everything was resolved smoothly. What stood out most was the clear communication and the extra effort to ensure I felt confident moving forward. It’s rare to find customer support that truly goes above and beyond, but Zico did exactly that. I left the conversation not only with my problem solved but also with a much better understanding of the platform. Huge thanks to Zico and the DSers team for the outstanding service!

I was having issues with 2 aliexpress accounts an my dsers wasnt working properly and i couldnt place my orders for customers. Rita was the absolute best and got me working again. Thank you so much Rita

Your customer assistant Rick is a plus to the team. He was there to see that my issues are resolved and on time. Nice jobs you guys are doing.

i was running ads and got a issue, Isak their customer support advisor helps me in seconds i am really happy he comes in 1 minute and also solves in 1 min . best