Rin from the DSers team helped me out with clear instructions, guided screenshots, and emotional support. I had been in tears from the stress of an issue that was related to my AliExpress account. It wasn't even really a DSers account issue. But Rin walked me through everything I had to do to fix my problem, get my account working better than before, and streamline my process so my store is even more efficient now. I am so relieved and thankful people like Rin have my back. I am new to this and all this is a little scary to new shop owners. Thank you, Rin!

A Special Thank You to Aurora I just want to take a moment to publicly thank Aurora for her incredible support and kindness. She helped me solve a technical issue that had been giving me headaches for days. When I thought there was no solution, she guided me step by step until everything was working perfectly. It’s people like you, Aurora, who remind us that great customer service with heart still exists. Thank you so much for your help and dedication!

I just wanted to take a moment to sincerely thank Selena for her outstanding support. She was incredibly fast, efficient, and kind throughout the whole process. It’s rare to find customer service that is both professional and genuinely helpful these days. I’m truly impressed with how smooth everything was. Big thanks to Selena and the team — you’ve earned a very happy customer here. Highly recommended!

Really great customer support!!! I was assigned Sandra to solve my issue and she answered in matter of seconds and handled everything for me in extremely timely manner. I have not experienced such customer support - especially not for an app with this many users. I truly recommend

Assistant super , toujours présent a répondre a tout moment , je recommande cet application les yeux fermés. Je suis contente de commencer avec eux pour une nouvelle aventure.

I had an issue integrating my store with Alibaba and spoke to Zico on Messenger. They were so prompt and quick and although the problem hasn't been resolved, they'll be releasing an update with the solution/patch and they'll follow up to help me get it resolved. Fantastic customer service and help. I'd highly recommend and am looking forward to working more closely with DSers.

I was lost with a simple issue and Wendy helped me fixed it very fast within a few minutes and also another problem I had, very helpful :)

I had a unique support experience with Rita — patient, persistent, and unforgettable. She walked me through advanced mapping like a true legend. Appreciate the help! DSers still have their quirks, but the support deserves a shout-out.

Needed help from Dsers this morning and I was fascinated how quick and efficient I was helped. not to mentioned super friendly!! Nothing but highly recommending Dsers.

Thanks for your amazing DSERS App. And also for chat support from Teresa. It is a very kind fully and nice person

I’m genuinely impressed by the level of customer service I received. The team was not only quick to respond but also incredibly courteous and efficient in resolving my issue. It felt like they truly cared about helping me, which made the whole experience stress-free and pleasant. It’s refreshing to deal with a company that values its customers and delivers on that promise. Kudos to the support staff for their professionalism and kindness – you made my day! Will definitely be returning and recommending to others.

I had the pleasure of receiving support from Zico regarding some issues I was facing with DSers. He was extremely professional, knowledgeable, and patient throughout the entire process. Thank you, Zico, for your excellent assistance!

Sandy on DSers was so helpful as I was stuck trying to log in as it had been a while since I had gone on the site. She quickly helped me .. walked me through it and verified I was done and set. She made my morning a blessing.

“Excellent Support from DSers!” I had an issue where my product showed as sold out, even though inventory was available. The DSers team quickly helped me identify the problem—a variant mapping issue with AliExpress—and guided me step-by-step to fix it. Their support was fast, helpful, and really knowledgeable about how Shopify and AliExpress work together. Now my product is working perfectly, and orders are going through smoothly! Highly recommend DSers for anyone doing dropshipping.

Top products and the work team is very kind. Fast reponse. Sandra helped me a lot. I'm very happy to join it.

Foi incrível o atendimento de ajuda, além de ter sido muito rápido !! A Luna foi muita atenciosa e solicita !! Parabéns viu , estou muito satisfeita com o atendimento !!

I have used this service several times when my advisors are not available to help me and this messenger service has always resolved my issues . today was no different helpful knowledgeable and resolved my issue professional and quick , [email protected], https://outdoorescapesunlimited.com/

Urgent – Refund Request for Unauthorized $50 Charge (avelure.brand) Hello, I am writing to formally request a full refund for a $50 charge made through the DSRS app (by EliDrop) on my Shopify store avelure.brand. I did not knowingly authorize or approve this payment. The amount was withdrawn from my personal account without my explicit consent or a clear confirmation. I was not aware that a paid subscription would be activated, and I had no intention to continue using the service under a paid plan. Please cancel the subscription immediately, confirm that no future charges will be made, and issue a full refund for the $50. Thank you for your understanding

Zico was great ,An amazing patience with my problem.Hands down to this kind of costumer support.If business keeps on going well or you raise him,,or ill hire him for my company .Top Notch mate

Wendy was absolutely amazing! She responded quickly, understood my issue right away, and handled everything with care and professionalism. Her kindness and patience made the whole process smooth and stress-free. I truly appreciate her help and support — she went above and beyond. Thank you, Wendy!