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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,866)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Peauze

May 09, 2025  on Shopify

Had an incredible experience with Lydia, she solved my problem within 2 minutes with a very quick and kind answer. Thank you !

Klohe

May 08, 2025  on Shopify

I want to leave a review for Tereza, the customer service representative at Dsers. I had some questions about how to integrate Temu, exchange a purchase, and correct some issues with my orders. Tereza was incredibly kind,attentive, patient, and helpful. She guided me through the entire process, installed everything on Dsers, and made sure everything was set up properly. I am extremely happy with the support I received. She went above and beyond to resolve the issue, and I couldn’t be more satisfied. I give her a 5-star rating! Thank you so much, Tereza!

WoofsNGiggles.com

May 08, 2025  on Shopify

It was late at night, and I needed to fulfill an order from my TikTok Shop. I felt hopeless trying to research how to do this. Sandy from the DSers team answered my chat. She was amazing! She was very patient, sending several screenshots and detailed instructions. She provided valuable information about TikTok Shop that no one else shared with me. I am truly grateful !

My Store Style

May 07, 2025  on Shopify

Grade Zico, deixo aqui meu muito obrigado pela sua atenção e dedicação em servir. Que DEUS LHE ABENÇOE AMIGO.

Jolly Saint Nick's

May 07, 2025  on Shopify

Thank you very much today Gloria!! I really do appreciate the hospitality and answering the questions that I had today!! Again thank you so much!!

BobStyle

May 06, 2025  on Shopify

Franchement, un énorme merci à Chloé. Elle m’a grave aidé dans ma démarche, du début à la fin. Toujours dispo, ultra patiente, elle a su m’éclairer là où j’étais complètement perdu. Grâce à elle, j’ai pu avancer beaucoup plus vite que prévu. On sent direct qu’elle connaît son truc et qu’elle veut vraiment aider. Si t’as besoin de quelqu’un de fiable, efficace et humain, c’est clairement vers Chloé qu’il faut te tourner. Merci encore Chloé, t’as géré de A à Z !

jetzteinkauf.de

May 06, 2025  on Shopify

Absolutely the BEST! Specially Lena You guys are amazing, and your whole team is just as excellent! I’ve been using your service and have never been disappointed — it’s been smooth and reliable every step of the way. I previously used AutoDS and had a terrible experience — misleading service, difficult refund process, and a total headache. But DSers? Total game-changer! This is exactly the kind of trustworthy, high-quality service you expect and deserve! ✨

Maison Fantine

May 06, 2025  on Shopify

Aujourd'hui je n'arrivais pas a placer ma commande et après avoir essayé longtemps toute seule j'ai fait appel aux services client et j'ai eu l'aide de Fiona, elle a été fantastique!!! Merci beaucoup ! Vraiment très très bon service !

NourrirBebe.com

May 06, 2025  on Shopify

Krystal a été vraiment formidable ! Elle a réussi à rapidement régler mon problème. Je suis super contente et je recommande cette équipe de support. Merci énormément. Je vais pouvoir poursuivre mon travail avec satisfaction et confiance. ❤️❤️❤️❤️❤️

Cool Urban Store

May 05, 2025  on Shopify

Big thanks to FIona from DSers for their outstanding help! Their team is incredibly supportive, responsive, and always goes the extra mile. The bulk ordering, auto-tracking, and supplier management features have saved me so much time. Highly recommended for AliExpress dropshippers! A must-have tool with the best support team!

AdvancedTechSupplies24

May 05, 2025  on Shopify

I Had to contact DSers support for help making sure I had things set up correctly, Blanca from the support team responded quickly, Blanca was eager to help and was very friendly, She checked in on my account and assured me I was good to go. Makes me feel a lot better, Knowing things are correct rather than guessing. Thank You Blanca John From Advanced Tech Supplies24

SmileRevive

May 05, 2025  on Shopify

I had an issue making a payment and as a very new user to Dsers it was very stressful. “Esfania” saved the day!! Awesome at helping me solve the issue, 1st class service and very grateful for how quickly she helped me solve my problem. Thank you

Olyvara

May 03, 2025  on Shopify

would like to thank you for your help and the detailed explanations regarding the shipping of my products to different countries. Your information has clarified how to manage shipping options and ensure my customers can order without any issues. Your support has been very helpful, and I truly appreciate your assistance.

Opteria

May 03, 2025  on Shopify

Rin was absolutely amazing! Rin was incredibly patient and took the time to help me fully understand and resolve my issue. I really appreciate how kind and professional Rin was throughout the entire process. Customer service like this makes all the difference -Thank you, Rin

Vultus & Dorsum

May 03, 2025  on Shopify

The customer support was very helpful explaining me through the process, my best experience with customer support on text based connections!

MyGlossyShops

May 02, 2025  on Shopify

Hi, I just wanted to share that Zico from the Support Team DSers was incredibly helpful with my issue. He was very kind, professional, and took the time to answer all my questions clearly. I really appreciate his support — he did an excellent job! He showed a lot of patience and made sure I fully understood everything.Thanks to him, my issue was resolved quickly and smoothly.I truly appreciate the excellent customer service and professionalism he provided. Best regards, Corina Moraru

Alantis

May 01, 2025  on Shopify

Thank you, Frankie, for helping me get my orders paid for and start the shipping. I was really lost on why the orders weren't fulfilled. Also, for helping me getting them automated from this point on. Thank you so much!!

Belle & Bold

May 01, 2025  on Shopify

After trying several apps to manage fulfillment and listings, I decided to go with DSers - it's easy, reliable and their customer service is good. Had a great experience today with Leah - thanks.

BigToe Socks

May 01, 2025  on Shopify

I was helped by Celia and she was fast with her responses and put up a screenshot so I could fully understand what she was trying to explain to me what I needed to do to fix my issue. And what she showed me worked perfectly. Thanks again Celia.

FYNZIO

Apr 30, 2025  on Shopify

Thank you Chloe! You really help me a lot. Now I have the confidence to continue my dropshipping journey!

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