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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (7,516)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

DJsHomeGoods.com

Feb 20, 2025  on Shopify

Thank you for the help and guidance and understanding getting me through this potential disaster that all most Occurred. Thanks again for all help. that god for you and the support team

SMinvite, LLC

Feb 20, 2025  on Shopify

Chloe was very helpful and I am very happy with her help. I was very nervous to try to cancel and issue the refund for the first time, but she walked me through all the instructions with kindness and help me feel comfortable using this system for the first time. Her customer Service was supper! I was very nervous not to get the issue resolved but she helped me solved the issue and now all is fine. Thank you Chloe! Your my Super STAR :).

My Store

Feb 20, 2025  on Shopify

DSERS is awsome and serves its purpose well. However i ran into a mapping issue with multiple pending orders. I reached out to the live messaging service and was contacted by teresa immediately. She is worth her weight in gold, she answered my question exactly and gave me all the necessary info and actually walked me through fixing the issue down to fulfilling the order. With support like her, this app can never fail. Giver her a raise!

lalouet

Feb 20, 2025  on Shopify

Merci beaucoup à Elora qui ma expliquer comment procéder suite au problème que j'avais et qui c'est occuper de le corriger de son côté. Personne très aimable. Encore mille merci pour votre aide.

Sleepeaze

Feb 19, 2025  on Shopify

I had an issue with my order details, but Zico from Dsers support was incredibly helpful and responsive. He quickly guided me through the cancellation process, allowing me to modify my email address without any hassle. His kind and professional assistance made the entire experience smooth and stress-free. I highly recommend Dsers support – they truly care about their users and go the extra mile to help!

MYMOLAS24

Feb 19, 2025  on Shopify

Selena ist sehr kompetent und hilfsbereit. Egal welche Fragen ich ihr gestellt habe, sie war so lange für mich da und hat mir bei allem geholfen bis es geklappt hat. Dank ihr bin ich weitergekommen und alle meine Fragen konnten ohne Probleme gelöst werden. Sie war sehr geduldig. Sehr gerne wieder Selena als Unterstützerin :) ich würde ihr 10Sterne geben, wenn möglich.

Sala-Bim

Feb 19, 2025  on Shopify

absolute lovely. Seit langem das beste Kundenservice-Erlebnis ever. Super 24/7 erreichbar- besser gehts nicht.

My Store

Feb 19, 2025  on Shopify

I spoke with Zico, customer service rep. Excellent customer service, communication and very patience.

Smartbuyingstore

Feb 19, 2025  on Shopify

Thank you very much for Teresa assistance. She answered to my question clearly and promptly with screenshots. Excellent customer service.

GX DOME

Feb 19, 2025  on Shopify

Aurora provided outstanding support with my Shopify store through Dsers. He was fast, efficient, and incredibly knowledgeable, making the whole process seamless. Huge thanks to him and the Dsers team for their excellent service—highly recommended!

Rangement Frigo

Feb 19, 2025  on Shopify

Service très réactif ! Un grand merci à Fiona qui a pris en charge ma demande rapidement et efficacement quand j'en ai eu besoin. Son professionnalisme et sa réactivité sont vraiment appréciables.

ONDA SPORTS

Feb 19, 2025  on Shopify

I was really surprised by the service; I was very well attended to and guided! I managed to solve my problem in 30 minutes with their help! They answered all my questions! I was very happy with the very quick and straightforward service.

Loja Beauty Boss

Feb 18, 2025  on Shopify

I've been using Dsers for many years, but recently I've been having problems every day when placing orders... Now I literally can't process ANY order, with the following error message: "AliExpress found a CPF issue. Contact your buyer to check CPF accuracy " All orders with the same message, all of them! There's nothing wrong with the customers' CPF, it's a bug in the platform that no one solves... If anyone can help me I'd be grateful, as I have hundreds of orders to send!

Lucian’s World

Feb 18, 2025  on Shopify

hello, Aime who is with Dsers customer service is very awesome! she helped me figure out how to use my account! Thanks Dsers

HC-Shop

Feb 18, 2025  on Shopify

its the best customer service you can get i was helped by wendy in 20 minutes very helpful and very respectful if i could i would give more stars wendy thank you

SwiftKoda

Feb 18, 2025  on Shopify

Amazing service. Very knowledgeable staff , prompt service. Always there to help you. Very satisfied.

Latest4You

Feb 18, 2025  on Shopify

Maria was very helpful. She answered all my queries and helped me from beginning to end :) Great customer service.

GetShopping

Feb 18, 2025  on Shopify

Excellent service, problem solved, full attention from the attendant Rin, who never left the service desk.

Luxe By Lv

Feb 18, 2025  on Shopify

The support team was very helpful and quick in resolving my issue. They guided me through the process and successfully deleted my unwanted account. Great service and highly responsive. Thank you!

Velouving

Feb 18, 2025  on Shopify

I had an issue after installing the app, but Vivian responded quickly and resolved it right away. I really appreciate the prompt and efficient support. Thank you so much!

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