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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,221)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Flare Finds

Feb 10, 2025  on Shopify

I had an amazing experience with the customer support team! From the moment I reached out, they were incredibly responsive and helpful. They took the time to understand my issue thoroughly and guided me through the solution step by step. Not only did they resolve my problem quickly, but they also made sure I felt confident moving forward with the information provided. Their professionalism and friendly attitude made the entire process stress-free. I highly recommend their support service to anyone looking for reliable assistance!

Velisia Milano

Feb 09, 2025  on Shopify

Merci à Blanca de m'avoir aidé rapidement et d'avoir été patiente pour régler mon problème. je recommande.

Feline Style

Feb 09, 2025  on Shopify

I recently had the pleasure of interacting with the DSers customer support team, and I must say, they truly went above and beyond to assist me! I was facing an issue with my order, and their team responded promptly, listening attentively to my concerns and offering tailored solutions. Their expertise and professionalism were evident throughout our conversation. Thanks to their dedication and support, the issue was resolved swiftly, and I was able to continue with my business seamlessly. The level of personalized attention and care I received was impressive, to say the least! Kudos to the DSers customer support team for their outstanding service! Their commitment to customer satisfaction is genuinely appreciated, and I highly recommend DSers to anyone seeking a reliable and supportive partner for their online business needs!

NOJ

Feb 09, 2025  on Shopify

die Sandy hat mir sehr weitergeholfen. Am Anfang dachte ich, es wird nichts daraus, weil es nur per Chat ist. Abber es ging so schnell und einwandfrei. Ich bin mehr als positiv überrascht. Vielen Dank!!

linusSays

Feb 09, 2025  on Shopify

Elora was THE nicest MOST helpful and informative agent on dsers. she is quick and responds quicky w great screen shots.

Hanbelle

Feb 09, 2025  on Shopify

I had some trouble syncing my Shopify orders to the platform but the staffs are very helpful guiding me through all the steps with ease. Definitely recommended!

Acqua Smile

Feb 09, 2025  on Shopify

Amazing and outstanding help from Blanca she helped me resolve my difficult and confusing problem with my DSer's account. Thank you!

Auruu

Feb 08, 2025  on Shopify

Thanks for your help Holly! I was dealing with that issue all day and you gave me a simple solution. I appreciate you.

Lizard Vigilante

Feb 08, 2025  on Shopify

⭐️⭐️⭐️⭐️⭐️ Great Experience – Thanks, Myra & DSers! DSers has been a huge help for LizardVigilante.com! The platform makes sourcing and managing products so much easier, and Myra’s support has been fantastic. The products I’ve found through DSers are really resonating with my customers, and I’m seeing great results. Definitely recommend it to anyone looking for a reliable way to sell!

Deposhe

Feb 07, 2025  on Shopify

Had a issue that i really couldn't figure out so i clicked onto the live chat and Rfimp really helped me out and made it so simple for me to understand, super happy with this service

Bella Imperatriz

Feb 07, 2025  on Shopify

Nunca tive um suporte tão excelente antes. Villanelle Maravilhosa, muito obrigada!!! Atendimento impecável, nota mil!!!

Humia Shop

Feb 07, 2025  on Shopify

O app simplifica muito o trabalho com a importação dos produtos mais também quero destacar o atendimento do suporte que é excelente com atendimento imediato e um time com excelente conhecimento, nesse momento quero parabenizar a atendente Vivian pela sua presteza, atenção e dedicação para solucionar meu problema. Obrigado.

NXT-ROAD

Feb 06, 2025  on Shopify

"Gloria provided outstanding customer service! She was kind, patient, and very efficient in solving my issue. It’s rare to find such dedication and professionalism. I truly appreciate her help and highly recommend this company!"

Attere

Feb 06, 2025  on Shopify

Selena was very helpful and patient with me and has help me with my inquires. I love that they provided a real time support which is amazing. Cheers!

Passion d'Edgar

Feb 06, 2025  on Shopify

Tess a travaillé pour moi à reparamétriser ma boutique de la devise Euro au dollars Canadien. Tout s'est super bien déroulé étape par étape!! SUPER SERVICE VRAIMENT Très heureuse d'utiliser les services de DSERS !!! Merci et bonne journée !

Mooti

Feb 06, 2025  on Shopify

I had an issue with an order and contacted customer service, where Zico assisted me. The support was exceptional! he patiently walked me through the right steps, making the process simple and stress-free. He was friendly, professional, and incredibly helpful the entire time. Thanks to his guidance, my problem was resolved quickly!

HAWLAYN

Feb 05, 2025  on Shopify

This app works and helps to process orders quickly. When I got a probrem, Gloria helped me to understand and solve my issues with the billing plan. She was reactive and helpfull.

GADGET Tales

Feb 05, 2025  on Shopify

Excellent Costumer Service!! Gloria was really helpful!! She gave me fast and accurate responses to my questions!! It only took 2 minutes to solve my problem!! Recommend 10 out of 10.

sunsetsupplies.com

Feb 05, 2025  on Shopify

Gloria on the help centre really helped me understand the issue as I have 2 ali express accounts synced to dsers. She identified the problem and now I understand and will be able to come back to her to fix once my order has updated the tracking. Thanks for all your help and understanding gloria a real credit to her team 5 star service

Vita Beaute

Feb 05, 2025  on Shopify

Their customer service is top notch. I didn't have to wait for a rep. Via was very knowledgable and quick to respond. She was able to walk me through the other platforms to get the information needed. That was one of the best customer service experiences I've had.

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