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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

Reviews (32,124)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Quality Prints USA

Jan 19, 2025  on Shopify

Shout out Zico man! This app has wonderful customer service, and gets back to you almost immediately!

Tera

Jan 19, 2025  on Shopify

Excellent customer service for bug fixes. The software has all the capabilities you need to dropship.

RALPHBURY

Jan 19, 2025  on Shopify

I had the pleasure of working with Zico, who walked me through the entire fulfillment process, and I couldn’t be more impressed! Zico was incredibly knowledgeable, patient, and thorough, making sure I understood every step of the process. What stood out the most was Zico’s professionalism and willingness to go above and beyond to address all my questions and concerns. It’s clear that Zico genuinely cares about providing excellent customer service and ensuring a smooth experience. Thanks to Zico’s guidance, I now feel confident in the fulfillment process and know I’m in great hands. Highly recommend working with Zico if you ever get the chance—absolutely fantastic!

Enomie

Jan 18, 2025  on Shopify

I recommend this app to anyone looking for a user-friendly, professional and adequate service response. They helped resolved my concerns swiftly and efficiently.

Sienaa

Jan 18, 2025  on Shopify

Gloria was unrivaled in her professionalism, attentive, very patient, very fast and was able to answer all my problems, thank you very much to her !!

Eretz Israel Store

Jan 18, 2025  on Shopify

The agent Rita was very friendly and made sure that everything she did was exactly what i wanted so that nothing would go wrong!! I'm very satisfied with the service and all the attention that DSERS has for its customers!! My rate is 1000 stars!!!

Wolfsupplies

Jan 18, 2025  on Shopify

Dsers is a great app to use if you are in the dropshipping buisness. It's easy to use and a great way to get things done quick. Also the customer support is great i was on a live chat with Lydia and she helped get into my account as I was having a bit of trouble. Definitely recommend.

Wedding She Wrote

Jan 18, 2025  on Shopify

Thank you for your help, Sandy! Moreover, I’m really glad there’s a chat feature for DSers now, because of this, I was able to fix a minor problem quickly!

Migrinette

Jan 18, 2025  on Shopify

Incroyable! Lena m'a beaucoup aidé, pas à pas avec des instructions claires, pour un problème de paiement. Réponse immédiate, elle est très aimable, professionnelle et efficace. Merci beaucoup!

Murray's Boutique

Jan 17, 2025  on Shopify

Vivian was a life saver. I tried adding products from CJ's and their customer service was .... language barrier and didn't listen and rushed me out the door. DSER's is worth the monthly fees as customer service was prompt, I waited 1 minute, and she found the issue right away. (I uninstalled and re-installed the DSER App, as CJ didn't give good instructions) and it bumped out my shipping locations in my shopify settings which had all my products inventory set to 0. Vivian saved alot of stress at 10PM on a weekend. Highly recommend.

SAJALA

Jan 17, 2025  on Shopify

Fui muiot bem atendido. recomnedo usar o aplicativo dser> nao sei o nome de quem me atendeu,mais foi muito 10

The Joop Basket

Jan 17, 2025  on Shopify

“I can’t thank you enough for your incredible help with fixing my Shopify store. You were not only knowledgeable but also patient and dedicated to ensuring every detail was addressed. From troubleshooting technical issues and functionality of my store, your expertise truly made a difference.

CosmikCart

Jan 16, 2025  on Shopify

Aimee was really amazing. She stayed with me and guided me through all the steps and I leaned a lot from her. Thank you :)

TK's Jamaican Athleisure

Jan 16, 2025  on Shopify

I signed us with the basic plan (12/2024) which is "forever free" and cancelled the plan shortly after AND UNINSTALL the app as i didn't think this company would be the right fit for the business i'm trying to get into. Today 17/01/2025, my bank account was charged $49.90 for a pro plan that i did not subscribe to. This is absolutely ridiculous. Please refund my money to my bank account. Why would you charge me for a plan i DID NOT subscribe to?? Doesn't that constitute stealing? I already emailed your support staff at [email protected] and waiting for a response so please DON'T ask me to shed any more light on this situation. It's really simple - You charged me $49.90 for something i did not subscribed to and now i am requesting my refund.

L'ÉLÉGANCE EN CHAQUE DÉTAIL

Jan 16, 2025  on Shopify

je me suis permis de laisser ce commentaire dire combien je suis ravi de pouvoir tomber sur un professionnel de top niveau qui m'a aidé résoudre un problème rencontré sur un traitement de commande, il etait à l'écoute, patient et aussi bienvaillant, je tenais vraiment a lui dire merci, car c'est quelqu'un et gentil, merci encore une fois. Jean Louis

Luxorvana

Jan 16, 2025  on Shopify

I am really satisfied with the customer service help I received. Holly was very helpful and thorough in her work. She did not give up and made sure the problems were solved.

My Store

Jan 16, 2025  on Shopify

My helper was so friendly and nice. She walked me through the steps I needed help with and made sure I was on the right track. Thank you so much friend.

okue

Jan 16, 2025  on Shopify

I didn't know how to update my stock manually, and Holly was very helpful and patient with me, explaining everything step by step.

Enigma Allure

Jan 16, 2025  on Shopify

The support I received was excellent and fast. I don't have time to wait around while money is slipping through my fingers. Dsers was able to handle 2 inquiries very fast.

ShopyUnivers

Jan 16, 2025  on Shopify

It is a very good application, we have customer service, with a very fast response, competent, thank you.This is a very good site for dropping.

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