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Customer reviews: DSers‑AliExpress Dropshipping

Develop by Shopify

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,217)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

LylyShop

May 28, 2025  on Shopify

I’ve just had an amazing experience with Lucy Super responsive, super clear — honestly made things so much easier!

Loja Beija Flor Casa e Jardim

May 28, 2025  on Shopify

Queria dar 1000 estrelas, atendimento muito rápido e eficiente da Blanca. Tive um problema para processar uma ordem no aliexpress e ela me ajudou a resolver rapidamente. Melhor atendimento que já tive. Muito obrigada

Portage Gear

May 27, 2025  on Shopify

Excellent customer service! Fiona was a great help solving the issue that I had, very fast resolution. Thank you!!

ZNXSHOP.COM

May 27, 2025  on Shopify

Very good services and I was having trouble connecting to AliExpress, so my problem was solved within about one to two minutes. I am grateful to you.

ChezCeleste.net

May 27, 2025  on Shopify

Aurora was very helpful and patient with me, regarding my issues. She helped me resolve both easily. Great, friendly service!

ok best bark bargains

May 26, 2025  on Shopify

I was having issues related to sale and i contacted customer support executive . There i found Frankie who helped to sort out the issue quickly and efficiently. She is very co-operative

URBALOCK

May 26, 2025  on Shopify

Sandy of DSERs has been such an excellent help. I've encountered the a problem with my account and they have been very patient and kind helping me throughout. I will definitely recommend DSERs.

CloakCam®

May 26, 2025  on Shopify

I had an issue where I couldn’t see my orders, and Blanca was incredibly helpful. She responded quickly, identified the problem right away, and walked me through the solution step by step. Her support was not only efficient but also very clear and professional. Thanks to her, everything is now running smoothly. Great experience!

Fashion Doll Depot

May 26, 2025  on Shopify

Leah was a great help today, she assisted me screenshots to explain where to find the details I am looking for. Great experience working with an well trained and professional assistant. Thank you Leah, Thank you Dsers

NaifuTown

May 26, 2025  on Shopify

Just Had a Chat with zico amazing guy, really took His time to Check my issue and Provider an great Solution, very much recommended

OZ Store

May 26, 2025  on Shopify

I recently faced an issue with my OZ dropshipping store where all my products were showing "sold out" despite having inventory. Rfimp from DSERS support was incredibly helpful in resolving this issue. What impressed me most was their: Quick response time and attentiveness to my specific problem Clear explanation of what was causing the inventory display issue Step-by-step guidance through the solution process Follow-up to ensure everything was working properly Thanks to their assistance, my store is now properly displaying product availability, which is crucial for my business strategy

Trend Wave Shop

May 25, 2025  on Shopify

I had an inventory problem that even Shopify couldn't help me resolve! Rin from Dsers helped me a lot and solved the problem for me. I recommend using Dsers for the app and support

OPTIOFF EXPRESS

May 24, 2025  on Shopify

Excellent 24/7 Support! I had an issue recently and reached out to DSers support—within less than a minute, I was connected with Selena. She was incredibly helpful, efficient, and polite. My problem was resolved in under five minutes! The fact that DSers offers round-the-clock support and responds so quickly makes a huge difference. Selena's assistance was top-notch, and I’m very impressed with the level of service provided. Highly recommend!

Go2Gadget

May 24, 2025  on Shopify

I was having an issue with account mix ups in making my first sale. I contacted the live chat and spoke to Luna, who was extremely helpful and solved all my issues out with great efficiency. I wouldn't have known how to sort this issue out without Luna's help. Thank you

Retabuy

May 24, 2025  on Shopify

Outstanding Support from Chloe on DSers! I had an amazing experience with Chloe, who helped me on the DSers app. She was incredibly knowledgeable, patient, and quick to resolve my issue. Her clear communication and friendly attitude made the entire process smooth and stress-free. Thank you Chloe for the excellent support!

culinary corner stone

May 24, 2025  on Shopify

Kimi was awesome! She helped me understand what my problem was and how to fix it! She was so nice and patient! Highly recommend! Culinary Corner Stone

KateHamptons

May 24, 2025  on Shopify

I just solve a technical problem....with the chat a Dsers her name is Luna...wowww i'm impressed ..im not a tech savy and she guide all the way..in less than 10 minutes problems solved...Thank you for nyour patience and very good services Luna. Piers

SunTweet

May 24, 2025  on Shopify

Rfimp had my issues fixed in few seconds, and I was amazed by the expertise showed in handeling my case - way you go Rfimp :) keep up the good spirit.

FeelinBelle

May 24, 2025  on Shopify

I had a great experience with Zico. I had an issue with my delivery in my shopify store and Zico helped me to resolve it. It took a lot of time. I appreciate his patience and giving me different options and suggestions to solve the issue. Though it took a lot of time with trial and error, Zico finally fixed it.

Nimoox

May 23, 2025  on Shopify

She’s incredibly fast, sharp, and knows exactly what she’s doing. Every time I run into something I can’t figure out, she has an immediate fix ready. It saves me time, money, and honestly—massive headaches. Seriously grateful for the support.

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