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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,856)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

BIYODE

Mar 09, 2025  on Shopify

I had some misunderstandings about using DSers to place my first order. Rfimp was incredibly helpful in guiding me through the necessary settings and clarifying the process. Thanks to their patience and clear instructions, I was able to set everything up correctly and complete my order successfully. I truly appreciate their support and professionalism. Highly recommended!

Stellosi

Mar 09, 2025  on Shopify

Excellent Support from Zico! ⭐⭐⭐⭐⭐ I had an issue with an order not reappearing after cancellation, and Zico from DSers support was incredibly helpful. He quickly understood my problem and provided clear and effective guidance to resolve it. His professionalism and prompt assistance made the process smooth and stress-free. I truly appreciate the outstanding customer service. Thank you, Zico, and the DSers team! Highly recommend!

T & H Ofertas

Mar 09, 2025  on Shopify

Zico attended to me and was super kind. It clarified my doubt and helped me complete the process via Google extension. Excellent service.

Frosted Dog

Mar 09, 2025  on Shopify

Outstanding Customer Service Experience with Zico at DSers Dropshipping I would like to take a moment to recognize the exceptional customer service I received from **Zico at DSers Dropshipping**. After struggling with an **API issue with AliShipping for days**, which resulted in multiple **order cancellations**, I was feeling frustrated and unsure how to resolve the issue. That all changed when I connected with **Zico**. In just **15 minutes**, Zico was able to **efficiently diagnose and resolve** the issue that I had been unable to fix on my own after **four hours of troubleshooting**. Thanks to their expertise, my **orders are now successfully placed**, and my **stress level is back to normal**. This was truly **one of the best customer service interactions I have ever had**. Zico was not only **knowledgeable and solution-oriented** but also **patient, professional, and highly effective**. Their dedication to customer satisfaction reflects **DSers' commitment to excellence**, and I am incredibly grateful for their support. Thank you, **Zico**, for going above and beyond—I truly appreciate your help! Dennis G Gerard Founder | Frosted Dog Company

EZYGRIP

Mar 09, 2025  on Shopify

⭐⭐⭐⭐⭐ Excellent Service from Raphael! I had a great experience working with Raphael from Dropshipping Hub. He was extremely efficient, professional, and knowledgeable. He helped me with my product quickly and made the entire process smooth and hassle-free. His attention to detail and responsiveness were impressive. I highly recommend working with him if you need reliable support for your dropshipping business!

BubblPro

Mar 09, 2025  on Shopify

Sandy from customer support was very helpful and solved my connection issue for my shopify very fast. Thank you!☺️

OptiChoice

Mar 09, 2025  on Shopify

hello, i highy recommend 'Rin" for his clear and fast reply which really helped me to clear my worries about my subscription .

MySmartLoom

Mar 08, 2025  on Shopify

Thank you so much for all your help and support throughout this issue. I truly appreciate your patience and guidance in troubleshooting the problem. I understand that this might be something on Shopify's side, and I will reach out to them for further assistance. I really appreciate the time and effort you’ve taken to assist me—I’m grateful for your support!

The Pet Shack

Mar 08, 2025  on Shopify

i am soo very happy with my customer service with dsers , I could not run my website without them , so compassionate , caring and professional..thankyou soo veryy much!!!!

Styleverse

Mar 08, 2025  on Shopify

DSers helps out a lot regarding my products. It simplifies life by a WHOLE lot. But the real gem is their support service. I had a little problem, and in a live chat with Zico in 5 minutes, it was sent out to be resolved by the tech team. Outstanding support and very fast and effective. Glad I installed this app.

Davand Global

Mar 08, 2025  on Shopify

Aimee was very helpful attaending to my queries and gave me the ultmost attention, patience and support i needed. I will recommend this app 100%.

My Store

Mar 07, 2025  on Shopify

Obrigada Luna pela excelente ajuda , muito clara , prática e muito simpática ! É ótimo trabalhar com pessoas educadas e gentis assim ! Obrigada mesmo Luna

shoppulse

Mar 06, 2025  on Shopify

thank you so much, Blanca for your patience and excellent costumer service. you answered all my questions. I truly appreciate your help and support

Lilidesigns

Mar 06, 2025  on Shopify

Excellent Support – Quick and Helpful! I had an issue with my product listings, and the DSers support team was incredibly helpful. They responded quickly, provided clear instructions, and guided me through the solution step by step. Their professionalism and patience made the whole process smooth and stress-free. I truly appreciate their outstanding customer service and highly recommend DSers to anyone using Shopify for dropshipping. Thank you for the great support!

My Store

Mar 06, 2025  on Shopify

I had Lucy help me on the customer service chat, and she wa very helpful, informative and responded very quickly. I had a seamless customer help experience!

Activetrk

Mar 06, 2025  on Shopify

The customer service agent was very patient and knowledgeable, they stayed with me on the chat until my issue was resolved. I really appreciate the help that was given using screenshots and arrow prompts, it made it easy for me to follow and understand the issue. The support and guidance were outstanding!!

Super Universe

Mar 06, 2025  on Shopify

Terrible. Takes over everything, tries to import your products to its site. After uninstalling all my product now show as "Sold Out." Even Shopify don't know how to fix the problem.

It is Fabulous

Mar 05, 2025  on Shopify

El apoyo que me brindo Elora en DSers support fue genial. Ella tiene dominio del tema y lo resolvió muy rápido.

fuamak-bebe-maman.com

Mar 05, 2025  on Shopify

Un bon travaille avec un bon serviteur du client monsieur Blanca il fait un bon travaille pour m, aide merci beaucoup.

Ganga Hub

Mar 05, 2025  on Shopify

Experiência incrível de suporte ao cliente! Tive uma experiência excelente com o suporte ao cliente da DSers, graças à Amelia! Ela foi paciente, rápida e completa na resolução de todos os meus problemas. Sua disposição tornou toda a experiência agradável.

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