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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,131)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Beauties Hair

Dec 25, 2024  on Shopify

The app is really helpful but the best part is the support team where I got excellent service from my dear Elora, I really thank you for helping me solve the issue.

Tree Cat Tree

Dec 25, 2024  on Shopify

I had an incredible experience with the DSers support team, especially Raphael! He went above and beyond to guide me through the entire ordering process step by step, patiently explaining everything along the way. His clear instructions and helpful attitude made everything so much easier to understand. If you're new to dropshipping or need assistance, this app's support team is top-notch. Highly recommend!

TrulyeCom

Dec 25, 2024  on Shopify

Rita helped with a quick and thorough reply to my question. Appreciate the excellent customer service!

Winter Sunshine Marketplace

Dec 24, 2024  on Shopify

recently had the pleasure of receiving assistance from Rita at the DSers team, and I couldn't be more satisfied with the support I received! Rita was incredibly helpful, knowledgeable, and patient throughout the entire process. She went above and beyond to ensure that all my questions were answered and that I fully understood the product mapping features. Her dedication to providing excellent customer service truly stood out. Thank you, Rita, for making my experience with DSers so positive and seamless!

Dusk & Bloom

Dec 24, 2024  on Shopify

I recently contacted DSer's support team to help remove an old store I wasn't using from my account. It was already deactivated, so I couldn't do it without re-subscribing. Ceilia was very helpful and friendly! One of the many reasons I'll continue using DSers to test new stores. I've been using DSers for a couple of years now, and it's been pretty easy to use. It makes adding products to my store so easy!

Kitchen Klout

Dec 24, 2024  on Shopify

The app is good but there are alot of moving parts and at times it is difficult to use. But the support is what makes this service so great. I spoke with Sherry today and she is by far the most professional service representative I have ever dealt with. She took me step by step and had screenshots to guide me the whole way. I was breifly called away from my desk but she waited patinetly until I returned. My entire problem was fixed in the matter of minutes. Very impressive service.

LIYAH MARKET

Dec 24, 2024  on Shopify

"DSDers has been an excellent service for managing my orders. I really appreciate how easy it is to use and the level of automation it provides. The platform is user-friendly and allows me to efficiently manage and track all of my orders with ease thank you ! Rfimp

Shoptribe

Dec 24, 2024  on Shopify

When my customer didn't receive their product I started up a chat with Zico to figure out why. All I can say is that it has been quite a process but in the end everything was resolved. Now I understand how all the services work together to fulfill orders. Thank you!

My Store

Dec 24, 2024  on Shopify

I haven't used it yet but I really do appreciate everything this app is so far, I contacted their customer support, everything I asked was answered and I am super excited to continue working with them!

Nuff Said Stylz

Dec 24, 2024  on Shopify

I just had Hayley, Christmas morning with Hayley helping me learn and fix my orders i messed up . Best gift ever was her, she was patient and kind and great humor. I hope to get her again as we all know there will a again for me lol.

Hombleo

Dec 24, 2024  on Shopify

Really surprised with Chrissy job! Extremely quick and kind. Couldn't be a better costumer service! Thank you.

SHOPPCHILL

Dec 23, 2024  on Shopify

I had an excellent experience with Zico from DSers customer service! He was professional, patient, and incredibly helpful in guiding me through the process of changing suppliers. His clear explanations and proactive support made everything so much easier. Thank you, Zico, for going above and beyond to help!

FunHealthyHabits

Dec 23, 2024  on Shopify

Just had a complicated mess sorted by them. It took an hour but they were patient and walked me through the process. 5 stars!

Lenys

Dec 23, 2024  on Shopify

Luna was perfect she helped me quickly was very polite and I hope the next time I have a problem I have luna again she deserves a raise love goes out

SWAGYLE

Dec 23, 2024  on Shopify

Adele at Dsers was great in help me with on-boarding and first usage of the Dsers, I had almost given up and wanted to switch to another solution as I was not able to use it properly. He helped me understand Dsers fully and how to use different features.

AFFOTALS

Dec 23, 2024  on Shopify

Great support team, addressed all the issues and provided step by step guidance, Maria provided exceptional support service. Really appreciate!!

Baby Booties Boutique

Dec 23, 2024  on Shopify

The app works pretty well, but even the best run into issues. A supplier had run out of stock during order fulfillment. I contacted their support and Lydia really helped me to get things back on track. Lydia communicated clearly, provided great screenshots, and even helped me get my product variant remapped. Highly recommended!

ANGYSTORE

Dec 22, 2024  on Shopify

muchas gracias por atenderme, lo recomiendo mucho, la atencion al cliente es perfecta te resuelven cualquier problema muy facilmente y te explican todo con mucha amabilidad!

Gorsi Fashion Online Shop

Dec 22, 2024  on Shopify

Elora is very professional and cooperative and helping, very detailed information and support I got thank Elora.

YUVJOY Store

Dec 22, 2024  on Shopify

Customer service is excellent and very helpful for us. Sandy is helpful to provide screenshots to explain everything we needed. Thank you.

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