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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,131)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Cleo Connect Full

Dec 18, 2024  on Shopify

I asked for help from support and was assisted by Gloria, she managed to resolve my doubts and I was very satisfied with the help, she was very efficient and helpful, thank you Gloria

Schuhding.de

Dec 18, 2024  on Shopify

⭐️⭐️⭐️⭐️⭐️ The DSers support team provides outstanding service! They respond quickly, are extremely professional, and always do their best to resolve issues. I highly recommend their platform and support!

WarMeUp

Dec 18, 2024  on Shopify

Chrissy, then Zoe, Zico and Stella helped me solve my problem always staying nice and efficients. The answers are quick and productive. Thank you very much to make it easier when the situation is so annoying

Pure Vitality

Dec 18, 2024  on Shopify

Outstanding Support for Adding a Second Shopify Store I recently reached out to DSers customer service for assistance in adding a second Shopify store to my account, and I must say, the experience was nothing short of excellent. From start to finish Zina the cusotmer service rep. went above and beyond to ensure everything was set up seamlessly. Zina was not only knowledgeable but also incredibly patient, walking me through every step of the process. They provided clear instructions, answered all my questions promptly, and even suggested optimizations that I hadn’t considered before. What stood out the most was their genuine willingness to help; they didn’t just solve my issue but took the time to make sure I understood how everything worked moving forward. Her proactive approach saved me so much time and eliminated any frustration I might have had. Thanks to their exceptional service, I was able to get my second store up and running quickly, ready to scale my business further. If you’re considering using DSers or need help with any aspect of your account, their customer service team is truly top-notch. They not only deliver solutions but also ensure a smooth and stress-free experience. Highly recommend! ⭐⭐⭐⭐⭐

Club Rehab

Dec 18, 2024  on Shopify

Avoid DSers and their suppliers on Tmall at all costs! Mislabeled products, zero accountability, and endless excuses. I had to pay out of pocket to fix their mistakes while my orders remain on hold. They don’t care about their customers—don’t let them ruin your business too!

ODELCI

Dec 18, 2024  on Shopify

Live chat via dsers is really great. Vivian helped me very quickly. I felt very comfortable with her. Thank you Vivian.

DeculterZ

Dec 18, 2024  on Shopify

Chrissy from DSers provided exceptional customer service! She was patient, knowledgeable, and incredibly responsive. Chrissy went above and beyond to address all my concerns and ensured I had a smooth experience. Her professionalism and friendly demeanor made a significant difference. Highly recommend reaching out to Chrissy for any assistance—she’s fantastic!

The Luxe Collection

Dec 18, 2024  on Shopify

I had an issue fulfilling my orders so I had a chat with Chrissy and she was very helpful! She figured out the problem straight away and advised me on how to solve it. I am very satisfied with the service.

Bivouacamp

Dec 18, 2024  on Shopify

Thank you to Chrissy for the valuable assistance in processing my orders. Thanks to their responsiveness and attentive listening, my orders, which were previously failed, were quickly resolved. I am truly grateful for their professionalism and efficiency. It’s a real pleasure to work with someone so responsive and attentive! Thanks again for your support, and see you soon! Best regards

Minha loja

Dec 17, 2024  on Shopify

Esfania foi a melhor assistente que me ajudou com problemas o app é muito bom e seus assistentes super atenciosos muito bom

Lumina Local

Dec 17, 2024  on Shopify

Ordered samples. Horrible shipping and communication. Products NOT as described. Will delete the app after finishing this review. One star is generous!

Cozyleido

Dec 17, 2024  on Shopify

I had a small issue with my account and I was assisted by Holly. It was a great experience, I didn't have to wait which I would usually do in the other apps. Thanks a lot Dsers and Holly!

Castle And Fox

Dec 17, 2024  on Shopify

I recommend this app. The assistance by Holly was excellent and she was super helpful. I hope I get her to help me the next time. CastleAndFox

SMILE NANA

Dec 17, 2024  on Shopify

Un plateforme facile a utiliser pour des débutant(e) bien organiser personnel rapide à toute explication avec des détail j'aime bien à utiliser. Elles m'ont bien aider je recommande.

Secret Kiss

Dec 17, 2024  on Shopify

Luna, was incredible, very helpful. I couldn't be able to fix my problem alone. She even helped me to find a new supplier. Really appreciate.

Arobelle

Dec 16, 2024  on Shopify

Sandy was absolutely amazing! Her professionalism, patience, and expertise made all the difference. She went above and beyond to provide support, and I truly appreciated her dedication. If I could, I’d love to have someone like her on my team—she’s an incredible asset.

Seraphina Baby Shop

Dec 16, 2024  on Shopify

Fantastic service! They were so patient and helped me out until my issue was fully resolved. Really impressed!

LUNAphase

Dec 16, 2024  on Shopify

As a beginner, there were some things I didn't understand, and Lucy kindly answered them. thank you very much. I highly recommend that you respond carefully.

A and S Chic

Dec 16, 2024  on Shopify

esfania e una persona fantastica ha chiarito tutti i miei dubbi gli do 5 stelle per la sua gentilezza e professionalita

Inovision france

Dec 16, 2024  on Shopify

je recommande fortement "dsers" plus particulièrement Zoey ,très pro, très a l'écoute, elle m'a beaucoup aider

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