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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (7,516)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

swiftly

Dec 08, 2024  on Shopify

אייייין על השרות שליסמין האדירררה! מענה מהיר , ענייני ומלא רצון טוב לעזור. מאחל לכם עוד אנשי צוות כאלה, תודה יסמין וערב טוב

Glamping Gone Wild Outfitters

Dec 08, 2024  on Shopify

I was able to IM with Wendy today regarding an order I had completely messed up for a customer. I was initially worried that the DSers chat would only be able to help on DSers issues and was releived when Wendy was able to help me across the AliExpress, DSers and Shopify websites. Wendy was quite patient and when I was having another issue arise she was waited for me to solve issue and continue to help with the original order mishap. Very satisfied with the chat option and that issues can be quickly resolved across multiple sites.

CASIFY

Dec 07, 2024  on Shopify

Spoke to Rfimp from the DSers team through Facebook Live Chat and they resolved my issue within minutes. Very satisfied with the efficient service.

Hello Lulabelle

Dec 07, 2024  on Shopify

Excellent support from Rfimp today. Very fast response and was able to answer all of my questions. Very polite and friendly too

NIGHTMARKET

Dec 07, 2024  on Shopify

I've been using the app for a while, haven't had any issues until today. Aimee helped me very quickly and kindly, I was able to get the issue resolved fast. Thanks for your help

NiftyNifts

Dec 07, 2024  on Shopify

My specialist Sandy from DSers customer service was absolutely amazing, she was very patient, thorough, and super helpful. She sent screenshots in a timely manner and resolved my issue within minutes!! She's an asset to DSers, thanks so much!

Vitina

Dec 07, 2024  on Shopify

Sandy's customer service was incredibly helpful in resolving our inquiry about the app. Her support was exceptional and greatly appreciated!

onegunshop

Dec 07, 2024  on Shopify

Raphael was super helpful attentive and response time was impeccable. He was patient and extremely helpful as he navigated me through the dropshipping process. Thanks

ratelier ✧

Dec 07, 2024  on Shopify

thank you to Elora. i was confused about a process in Dsers and contacted them, and she responded with some of the most in-depth customer service i've ever received. amazing service and was very patient, understanding, and friendly. would rate 6 stars if i could!

Cozy Paw Shops

Dec 07, 2024  on Shopify

rec this app, easy and clear, I got great service from Maria , she know in a sec what is my problem and she sloved it in a bit! big rec!

Voleaz

Dec 07, 2024  on Shopify

Maria was amazing. Made a very complicated process very simple. I'm looking forward to working with the helpline as I grow my online business. thank you

Fultera

Dec 07, 2024  on Shopify

Really satisfied with the service, Rita from customer service was extremely helpful and assisted with my queries. Highly recommended

Zap Ofertas

Dec 07, 2024  on Shopify

Olá! Posso dizer que todas as vezes que precisei usar o app, fui prontamente atendida. Obrigada Aimee, seu atendimento foi extremamente eficaz e de uma total paciência comigo rss.!! Esclareceu e resolveu meu problema em tempo record. Forte abraço!!!

merra-shop

Dec 07, 2024  on Shopify

vielen lieben dank der support hat mir sehr geholfen meine erste bestellung auszuführen ohne den support würde ich das wahrscheinlich nicht schaffen nocmal vielen lieben dank für alles

CurlCraft™

Dec 06, 2024  on Shopify

Rita was incredibly helpful. She gave me the exact help I needed and gave me the resources to resolve the issue. She was a pleasure to deal with. Thank you!

Brassoin

Dec 06, 2024  on Shopify

Stella provided amazing, quick and accurate support when I needed it after hours Thank you!! Amazing Service A++

Rad Room Finds

Dec 06, 2024  on Shopify

The service was excellent! It was all on point and it took less than 1 minute for Rfimp to reply and get straight onto working for my needs! Thanks a lot!!

Blissora

Dec 06, 2024  on Shopify

I had such a great experience with Vivian from the DSers support team. Vivian was incredibly patient and helpful, taking the time to guide me step by step and making sure my problem was fully resolved. Their kindness and expertise really stood out, and it’s rare to find such excellent customer service. Thank you so much, Vivian, for making this process so easy and stress-free you’re amazing!

The Dinokids

Dec 06, 2024  on Shopify

I needed help with an order that was not completed because of some error in the customer ID and Vivian helped me get the order done and was really quick to solve the problem. Thank you so much Vivian!

Aventi Designs

Dec 06, 2024  on Shopify

DSers is way better than Auto DS and they're don't charge 10% extra fees like AutoDS. Vivian is also super helpful

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