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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,131)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

GitGlam

Nov 26, 2024  on Shopify

Outstanding Service and Performance – Teresa is an Absolute Gem! I had the pleasure of working with Teresa from Dsers, and I am absolutely blown away by her exceptional service and performance. From the very beginning, Teresa demonstrated an unparalleled level of professionalism, expertise, and dedication that truly exceeded my expectations. Teresa was incredibly responsive to all my inquiries, providing clear and concise explanations for every question I had. She effortlessly guided me through the platform, offering insightful tips and solutions that made my experience with Dsers so much easier. Whether it was optimizing product syncing, managing my orders, or troubleshooting any issues, Teresa handled everything with efficiency and a positive attitude that made it all seem effortless. What really sets Teresa apart is her genuine care and commitment to ensuring I was fully satisfied with the process. She was proactive in offering helpful suggestions and consistently checked in to make sure everything was running smoothly on my end. Her communication was always timely, courteous, and above all, effective. I never felt like I was left in the dark – Teresa always made sure I was fully informed and confident in every step. It’s rare to encounter someone so dedicated and knowledgeable, and Teresa’s passion for her work is evident in every interaction. She’s not just a fantastic professional; she’s a true asset to the Dsers team. Her exceptional service, paired with her friendly and approachable demeanor, made working with her an absolute pleasure. I’m incredibly grateful for the support and guidance Teresa has provided, and I look forward to continuing to work with her in the future. If you're fortunate enough to work with Teresa, you’re in excellent hands – she’s truly the best!

Heat Mate Pro

Nov 26, 2024  on Shopify

esfania was easy to talk to and answered all my questions. took me through the process using screen shots and was very helpful. thankyou

LAPANIA

Nov 26, 2024  on Shopify

I had the pleasure of receiving support from Lucy on the DSers team, and I can't recommend her enough! She was incredibly efficient, patient, and knowledgeable throughout the process. Lucy guided me step-by-step and ensured that all my concerns were addressed thoroughly. Her professionalism and friendly demeanor made the experience seamless and stress-free. Thank you, Lucy, for your outstanding assistance!"

PoshbyPorsha

Nov 26, 2024  on Shopify

\absolutely love their live help chat. Lucy helped me today and was so patient and helpful she explained everything in depth and made sure I was able to resolve the issue

CampingRando

Nov 26, 2024  on Shopify

Excellente plateforme qui nous fait gagner un temps fou entre Aliexpresse et Shopify. Merci 1000 fois à Wendy du service technique qui m'a aidé à résoudre mon problème. Son aide a été très précieuse.

Arara Prime

Nov 26, 2024  on Shopify

The attendant Aimee from the DSers team was very helpful and quick to help me with any questions. The DSers service is a 10!!! I recommend :)

TopUtilidades

Nov 26, 2024  on Shopify

Atendimento excelente, fui atendido pelo Rfimp que me deu total suporte e resolve todos os problemas, atendimento nota 1000.

Glamora Club

Nov 26, 2024  on Shopify

Neva was such an amazing customer service agent, super patient and friendly. Would highly recommend her anytime of the week! Solved a huge issue on Aliexpress with her

Woliy

Nov 26, 2024  on Shopify

Extremely happy with the customer service from DSers. I was assisted by Vivian who solved my issue in minutes. You don't get this type of speed and quality of service from other third-party apps usually. 10/10

WanderChics

Nov 26, 2024  on Shopify

DSers is good, I enjoy their service but some things were confusing at first. Thankfully they have AMAZING support right via messenger, a special big thank you to Olivia who not only quickly and effectively helped me resolve my issue but also made me feel understood and prioritized. She helped me feel way more confident using their service knowing help is just a message away <3

ZimoraShop

Nov 26, 2024  on Shopify

o dsers em sí é uma ótima ideia, salva muito tempo. o suporte também parece saber bem o que faz, em especial "Vivian" que me ajudou com uma dúvida. apesar de algumas funcionalidades interessantes serem pagas, talvez pudessem melhorar em algum momento? mas no geral é um ótimo App.

Ofertudo

Nov 26, 2024  on Shopify

Aurora me atendeu super bem, resolveu tudo pra mim com muita boa vontade! Excelente atendimento! Obrigada!

Baby Bliss

Nov 26, 2024  on Shopify

Today, I worked with consultant Vivian. She quickly and professionally provided support and helped resolve the issue. She also demonstrated great patience, for which I am especially grateful.

ElleKiffe

Nov 26, 2024  on Shopify

Aurora did very well, i had an issue for the first time and she was the only one able to help me, compare to her collegues who struggled ! very smart person it didnt take her lon to solve the issue. !!

My Store

Nov 26, 2024  on Shopify

Amelia was very helpful with her service she was fast and efficient while helping me fix the problem I had.

OUTOGOO

Nov 26, 2024  on Shopify

I thought I had some common sense questions, but the staff member "Vivian" was very patient and helped me resolve them. Great app and customer service

Wildlife Max

Nov 26, 2024  on Shopify

Vivan helped me find the solution in no time and even surpassed my expectations. I got the best help.

TechTrek

Nov 26, 2024  on Shopify

I was quite lost and tried your support. Raphael from the support team helped me with such ease and clear guidance. I went from lost to happy and calm :) Absolutely beautiful experience

La Malka

Nov 25, 2024  on Shopify

Lydia was amazing at helping me with my Fulfillment and she was patient and smart. I was able to pay and confirm my order for my customer. She was awesome

SmartClean

Nov 25, 2024  on Shopify

Rita was so helpful and she was taking her time to talk to me about my problem, thank you, dear friend

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