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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,771)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Homey Casa

Jan 06, 2025  on Shopify

This is my first time using Dser and Zico is the one who helped me complete the task I needed help with. He has very good and fast customer response skills, thanks again

Viamagri

Jan 06, 2025  on Shopify

Hoje precisei muito de ajuda do suporte Dsers, não estava consegindo fazer um pedido na plataforma. Fui atendida pelo "Zico". Muito educadamente me ajudou e consegui realizar meu pedido. O atendimento dele foi rápido e resolveu meu problema. Estou muito agradecida!!

SyncYourHome

Jan 06, 2025  on Shopify

Today, I successfully placed my first dropshipping order using DSeers. I had some uncertainties about how to switch to my company AliExpress account after the order was already registered with my personal account. Aurora from the DSers support team helped me a lot, leading me through all the steps until the successful payment. I received really quick, timely, and helpful assistance - thank you very much!

Mask Queen Nepal

Jan 04, 2025  on Shopify

I had some problem and needed to contact with the customer service and I was assisted by Gloria . The service was amazing! I was really stuck with an issue, but the team guided me through everything step by step and made it so easy to understand. The team was also friendly and patient the whole time. It only took me some time to fix my problem, and I couldn’t have done it without their help. Seriously, great customer service! Thanks again!

Slick Gear Shop

Jan 03, 2025  on Shopify

Krystal was patient and very helpful getting me off the ground and helping me connect my dser to my shopify store. All while helping me fulfill my 1st order. AI or not she was a great help to me and my new store.

Shapewear Now

Jan 03, 2025  on Shopify

Great customer service, they walked me through all my questions and gave accurate answers. Thanks for all your help with my order, I truly appreciate it.

Egohshop

Jan 02, 2025  on Shopify

¡Muy buen servicio!. Me guiaron en todo momento de qué hacer, cómo resolver y estuvieron dándome seguimiento hasta resolver mi problema. Me atendió Krystal, muy amable y atenta. Gracias.

Zentter

Jan 02, 2025  on Shopify

Gostaria de elogiar o excelente atendimento da Fiona. Ela foi clara, ágil e extremamente cordial, resolvendo minhas dúvidas com muita eficiência. Sua atenção e profissionalismo fizeram toda a diferença. Parabéns pela qualidade do serviço!

Merithopia

Jan 02, 2025  on Shopify

Precisei da Central de ajuda e resolveram meu problema com total paciência. A Krystal que me atendeu foi bem resolutiva. Estou satisfeita!

Teddy's Toy Box

Jan 02, 2025  on Shopify

I have been having a rough time with customer service recently from other companies. Vivian gave me hope that customer service isn't completely useless. She helped me figure out how to fix the "sold out" issue on Shopify and I am more than grateful for her. Thank you so much Vivian you deserve a raise!

It's a Pet's Life

Jan 02, 2025  on Shopify

Thank-you so much to Vivian for being so quick with helping me figure out how to fix something on my customers order right way. Appreciate the awesome customer service.

BACKYARD BUZZ

Jan 01, 2025  on Shopify

Rfimp was amazing! I had several questions and they answered every one and went above and beyond on helping.

4EverCalm

Jan 01, 2025  on Shopify

The person I talked to was very knowledgeable and kind. They listened carefully to my concerns and explained everything clearly. I was impressed by how quickly they fixed my issue and how much they seemed to care. Overall, my experience with DSER’s customer service was excellent. It’s rare to find a company that is both quick and helpful. I highly recommend DSER for their amazing support team and great service.

DRAVENOR

Jan 01, 2025  on Shopify

I am new to the platform received some orders, and don't know what to do next! Wondering if dsers support system can help me I was connected to the agent "Vivian" He really helped me with each and every step from starting to ending and waited me for getting the process done! I was really satisfied with the service!

Kana Marketplace

Dec 31, 2024  on Shopify

I wanted to take a moment to share my appreciation for Sandy, the customer service agent who helped me with placing an order to AliExpress via DSers. Sandy was incredibly patient, attentive, and knowledgeable throughout the entire process. She made sure all my questions were answered and guided me step-by-step to complete my orders smoothly. Her professionalism and friendly demeanor truly made a difference, and I felt well-supported every step of the way. Thank you, Sandy, for providing such excellent service! If you're looking for efficient and helpful assistance, I highly recommend reaching out to her.

My Place Organized

Dec 31, 2024  on Shopify

Lena provided outstanding service, showing great dedication and attentiveness. She addressed all my questions with clear and straightforward information. Truly an excellent professional!

DEAL DIAR

Dec 31, 2024  on Shopify

Wendy helped me with patience and dedication and took care of the difficult part for me, she is competent and experienced Thank you Wendy

Tiny Trends

Dec 31, 2024  on Shopify

Aurora was extremely helpful and knowledgeable. She answered all my questions and provided excellent support. great customer support experience. Thank you aurora for your fantastic service! :)

oxypro

Dec 30, 2024  on Shopify

Vivian was awesome. Helped me with my order issue and solved it within a fast time. Fast responding too. Great service and honestly made my new years day :) She is great, cheers!!!!

3KDyn

Dec 26, 2024  on Shopify

As I am new to this, I needed some help. Wendy came to my rescue and saved the day. Thank you for the patients and best help possible.

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