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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (5,771)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

Mon univers de cuisine

Dec 26, 2024  on Shopify

Je suis très satisfaite du service dSer, pour ma première commande m'ont bien rassuré concernant la marche à suivre. Merci à l'équipe dSer mais surtout à Wendy

Broderie d'Art

Dec 26, 2024  on Shopify

Thank you Wendy for taking the time to solve my problem and for providing me with additional information on how Dsers works.

MEDDAD

Dec 26, 2024  on Shopify

Recent ben ik door Selena geholpen. Ze reageert snel en was vriendelijk en professioneel. Haar antwoorden zijn duidelijk en ze doet haar best om echt te helpen, wat zorgt voor een prettige ervaring. Als er een probleem is, zoekt Selena actief naar een oplossing en zorgt ze ervoor dat je je gehoord voelt. Kortom, een uitstekende service die je vertrouwen geeft.

Sok&Co

Dec 25, 2024  on Shopify

I want to express my gratitude for the outstanding service Wendy from the DSers app provided. She was incredibly helpful, patient, and knowledgeable, addressing all my concerns promptly and professionally. Her guidance made the entire process seamless and stress-free. Wendy went above and beyond to ensure I had a great experience. Highly recommend DSers and their exceptional customer support team—Wendy is a true gem!

Faricci

Dec 25, 2024  on Shopify

DSers is good, I enjoy their service but some things were confusing at first. Thankfully they have AMAZING support right via messenger, a special big thank you to Zina who not only quickly and effectively helped me resolve my issue but also made me feel understood and prioritized. She helped me feel way more confident using their service knowing help is just a message away

trendrops

Dec 25, 2024  on Shopify

Hello everyone, Wendy help me professionely and very fast by my problem. If i could choose someone who has to help me i would choose everytime Wendy again. Thank you very much for your support :)

Glove Relief

Dec 25, 2024  on Shopify

I had an issue with my password because I set up my DSers account using the GMail option and couldn't figure out what it was. Rfimp assisted me in seconds and helped me to solve it and move forward using your service. Thank you again.

OKLI

Dec 25, 2024  on Shopify

Au top!!! mais vraiment... que dire, j'ai eu besoin du support que 2 fois en 1 an et demi et a chaque fois, mon problème est réglé hyper efficacement. Aujourd'hui c'est Aimee que j'ai eu en chat et gros merci à elle pour m'avoir aidé a me sortir de l'impasse dans laquelle j'étais. DSERS est ce qui se fait de mieux pour la gestion des commandes et surtout son support qui te sort de la galère si besoin!!! et j'en ai essayé d'autres avant croyez-moi, bref, je recommande et je dis même plus, que c'est indispensable si vous souhaitez être tranquille pour gérer vos commandes sereinement!!! C.D

CasetaRetro

Dec 25, 2024  on Shopify

Zina was so helpful. I got an answer to evey question I had. Guided me through everything step by step and made everything so easy to understand. Also helped me to find new suppliers for my product. Great customer service.

Cannabiothek

Dec 25, 2024  on Shopify

Rfimp hat mir sehr weit geholfen und war hilfbereit und hat sich meiner Sache angenommen. Bitte so weiter machen

Scarpian

Dec 25, 2024  on Shopify

Dsers makes fulfilling orders quick and easy. Their customer service is top notch, Selena was very helpful

gymprofix

Dec 25, 2024  on Shopify

guys dsers are the best service and people's I am telling you from my experience and they're getting better and better

Beauties Hair

Dec 25, 2024  on Shopify

The app is really helpful but the best part is the support team where I got excellent service from my dear Elora, I really thank you for helping me solve the issue.

Tree Cat Tree

Dec 25, 2024  on Shopify

I had an incredible experience with the DSers support team, especially Raphael! He went above and beyond to guide me through the entire ordering process step by step, patiently explaining everything along the way. His clear instructions and helpful attitude made everything so much easier to understand. If you're new to dropshipping or need assistance, this app's support team is top-notch. Highly recommend!

TrulyeCom

Dec 25, 2024  on Shopify

Rita helped with a quick and thorough reply to my question. Appreciate the excellent customer service!

Winter Sunshine Marketplace

Dec 24, 2024  on Shopify

recently had the pleasure of receiving assistance from Rita at the DSers team, and I couldn't be more satisfied with the support I received! Rita was incredibly helpful, knowledgeable, and patient throughout the entire process. She went above and beyond to ensure that all my questions were answered and that I fully understood the product mapping features. Her dedication to providing excellent customer service truly stood out. Thank you, Rita, for making my experience with DSers so positive and seamless!

Dusk & Bloom

Dec 24, 2024  on Shopify

I recently contacted DSer's support team to help remove an old store I wasn't using from my account. It was already deactivated, so I couldn't do it without re-subscribing. Ceilia was very helpful and friendly! One of the many reasons I'll continue using DSers to test new stores. I've been using DSers for a couple of years now, and it's been pretty easy to use. It makes adding products to my store so easy!

Kitchen Klout

Dec 24, 2024  on Shopify

The app is good but there are alot of moving parts and at times it is difficult to use. But the support is what makes this service so great. I spoke with Sherry today and she is by far the most professional service representative I have ever dealt with. She took me step by step and had screenshots to guide me the whole way. I was breifly called away from my desk but she waited patinetly until I returned. My entire problem was fixed in the matter of minutes. Very impressive service.

LIYAH MARKET

Dec 24, 2024  on Shopify

"DSDers has been an excellent service for managing my orders. I really appreciate how easy it is to use and the level of automation it provides. The platform is user-friendly and allows me to efficiently manage and track all of my orders with ease thank you ! Rfimp

Shoptribe

Dec 24, 2024  on Shopify

When my customer didn't receive their product I started up a chat with Zico to figure out why. All I can say is that it has been quite a process but in the end everything was resolved. Now I understand how all the services work together to fulfill orders. Thank you!

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