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Customer reviews: DSers‑AliExpress Dropshipping

Develop by DSers

DSers is a leading Shopify app designed to simplify dropshipping by connecting merchants with AliExpress suppliers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your eCommerce business.

Reviews (32,133)

Overall rating
5

What Merchants Think

Merchants generally have a positive impression of the "DSers‑AliExpress Dropshipping" app. The feedback highlights the app's effectiveness in streamlining dropshipping processes, with many users praising the customer support for being highly responsive, knowledgeable, and supportive. It appears that the assistance provided did not just resolve issues but also enhanced users' confidence in using the platform, reinforcing DSers' reputation as a reliable and user-friendly solution.

Key Strengths

  • Exceptional customer support, noted for responsiveness and professionalism
  • User-friendly interface that simplifies product importation and order management
  • Effective live chat feature for real-time assistance
  • Efficient order processing and synchronization with platforms like Shopify
  • Reliable assistance for resolving technical issues and inquiries

Common Concerns

  • Occasional difficulty in communication leading to unresolved queries
  • Some users find the app's usability initially challenging

Final Thoughts

The "DSers‑AliExpress Dropshipping" app is highly valued among merchants for its robust customer support and effective order management capabilities. While some challenges in communication may exist, the overwhelming majority of users express satisfaction with the app's functionality and the helpful assistance from its support team. DSers remains a preferred choice for those seeking dependable dropshipping solutions.

BEST OF VAXKO

Nov 23, 2024  on Shopify

Super atención, y gran ayuda de Blanca! Me ayudo con mis dificultades para conectar proveedores con verdadero stock en sus tiendas! Mil gracias! Super und freundliche Kundenservice, Fr. Blanca hat mich geholfen um Suppliers zu finden die echt stock haben! Herzlichen Dank!

Bonitas

Nov 23, 2024  on Shopify

Um app essencial para quem faz drop. O suporte é maravilhoso e sempre eficiente a qualquer hora que eu precise. Muito grata pelo atendimento de Blanca!

Viva Essentials

Nov 23, 2024  on Shopify

Villanelle was fantastic! She was incredibly kind, patient, and went above and beyond to help me resolve my issue quickly and efficiently. Her knowledge and attention to detail made the entire process seamless. I truly appreciate her dedication and outstanding customer service. Thank you, Villanelle, for your exceptional support!

Climax Peak

Nov 23, 2024  on Shopify

Blanca provided fantastic service, was very friendly, polite to talk to and very helpful. Blanca walked me through some complicated steps and was very good at simplifying the process by providing images with directions showing what I needed to do. Thank you

Adonti

Nov 23, 2024  on Shopify

Adele hat mir unglaublich weitergeholfen und dabei viel Geduld bewiesen. Ich hatte mehrere Probleme, doch sie konnte alles lösen und mich beruhigen. Dafür bin ich sehr dankbar – vielen Dank, Adele!

My Store

Nov 23, 2024  on Shopify

This app has amazing customer service. LUNA was super supportive and kind during the whole conversation and she resolved my problem asap!

GloballySourcedProducts.com

Nov 23, 2024  on Shopify

Dsers the best! got my products listed without any effects or delay.. and as well Chrissy did a great job answering my questions when i got confused on a part. Thanks Chrissy I appreciate

Chiclys

Nov 23, 2024  on Shopify

Chleo was amazing, i was stuck in the progress and with her help i managed. With clear instructions and screenshot my problem was solved in a matter of minutes ! Thank you Chloe , you are a angel !

TheBeginnersMarket

Nov 23, 2024  on Shopify

I would like to give a great review to a wonderful customer service rep named Celia they have been very helpful to me in a professional and kind manner if you have the pleasure to get a response from them know you will get the help you need

Grumpy Gaming Suite

Nov 22, 2024  on Shopify

Excellent and incredible customer service by Rita. Patient, assisted with efficacy, and got the solution needed. Also, the app is incredible in general, worth it if you have a store.

Panache Zanaat

Nov 22, 2024  on Shopify

I recently had the pleasure of interacting with Dsers's customer service team and her name was Rita, and I must say, it was an outstanding experience. From the very beginning, the representative was courteous, attentive, and genuinely eager to help. Not only did they swiftly address my concerns, but they also went above and beyond to ensure that all my questions were thoroughly answered. Their knowledge about the product/service was impressive, and their patience in explaining the details was truly appreciated. What stood out the most was their proactive approach to resolving my issue. They provided clear, step-by-step guidance and even followed up to ensure everything was working smoothly. It’s rare to encounter such dedication and professionalism in customer service these days. Overall, Dsers's customer service exceeded my expectations, and I am extremely satisfied with the support I received. I highly recommend their services to anyone seeking a seamless and positive customer experience.

Life: The Shay Way

Nov 22, 2024  on Shopify

Maria was splendid in my technical issue making order payments. It was a quick fix and Maria showed me the way. Thank you. Cheers

Simply B

Nov 22, 2024  on Shopify

I am new to DSer and could not figure out why my listing did not publish. Lydia was able to help me to get it fixed. Thank you for the great service!

ONAVIK TRAVEL

Nov 22, 2024  on Shopify

Amelia help me with all my problem ! Thank's wonderfull service and very rapid at least all in 1 hour everything has been done.

JELESACK

Nov 22, 2024  on Shopify

Sandy was very helpful and did her best to resolve my problems and gave me better understanding of why they are happening.

Phil's One Stop Shop

Nov 22, 2024  on Shopify

Sandy was very helpful in helping me to correct the problem I was having. I was very pleased with her professional service and patience with me! Sincerely P.B.G

Cooksentials

Nov 22, 2024  on Shopify

I recently started using the DSers app on Shopify for managing my dropshipping business, and it has significantly streamlined my order management process. The app integrates smoothly with Shopify, making it easy to automate order fulfillment and find products. I was initially attracted to DSers because of its bulk ordering feature, which saves me a ton of time compared to placing orders individually. The app also makes product sourcing much simpler with access to a wide variety of suppliers and the ability to import products in just a few clicks. What really stood out for me, though, was the customer service experience I had with Elora. When I encountered some setup challenges, Elora was incredibly helpful. She was patient, knowledgeable, and walked me through every step needed to resolve the issue. Not only did she address my immediate concerns, but she also provided some additional tips for optimizing my product sourcing and order processing in DSers. Her guidance made a real difference in how quickly I was able to get up and running with the app. Overall, DSers has proven to be a valuable tool for my dropshipping business, and the customer support from Elora was a big plus! If you’re looking for a Shopify app to streamline dropshipping, DSers is a great choice—especially with knowledgeable support reps like Elora ready to help.

Two Three Four and More

Nov 22, 2024  on Shopify

Very very helpful with my questions. Took their time to give me the answers I need. Much appreciated.

Anythingstores.com

Nov 22, 2024  on Shopify

Lena was very helpful and is definitely a credit to the support team, answered my questions quickly and professionally to set my mark up rule correctly and corrected what was wrong in my shipping settings

NW TEK

Nov 22, 2024  on Shopify

Elora m'a guidée pas à pas dans ma première commande sachant que mon fournisseur était en rupture, merci à elle pour son professionnalisme, sa patience et sa gentillesse.

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