Customer.guru Net Promoter NPS

Develop by Customer.guru

$50-$250

/ Month

Built for Shopify

Free plan available

Survey Net Promoter Score, get testimonials & product reviews

Quick installation

Embed testimonials

Segmented satisfaction tracking

Product-based satisfaction analysis

Time-specific feedback

Order-frequency insights

Geographic feedback analysis

Trend discovery

Increased survey responses

195 Reviews

7.2

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Try for Free

Customer.guru Net Promoter NPS screenshot

About Customer.guru Net Promoter NPS

Launched Aug 31, 2016

Built by Customer.guru

Address

Sepapaja 6, Tallinn, 15551, EE

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Introduction Video

Description

Track segmented customer satisfaction with Net Promoter Score-based surveys

See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.

Installation takes 30 seconds
Radically more survey responses thanks to smart follow-ups
Embed testimonials and reviews

Pros

Quick installation process taking only 30 seconds
Increased survey response rates due to smart follow-ups
Ability to embed testimonials and reviews for better visibility
Offers detailed insights into customer satisfaction based on various factors like product ordered and purchase date
Helps discover trends in customer opinions

Cons

Limited to Net Promoter Score (NPS) surveys, may not offer other types of customer feedback options
Some potential users might find the features too basic or not sufficiently customizable for their needs

Top Helpful Reviews

View all reviews

All Dogz Supply

Jun 12, 2023 on Shopify

Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot ([email protected]). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying. Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them. I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.