Great potential — but unreliable email system and poor technical support. The app offers a lot of good customization options, integrations, and multilingual support — but unfortunately, that’s where the positives end. The main issue began when I tried to use the app to collect reviews via email campaigns. According to their Starter plan, this feature should work, but in reality, all outgoing emails were flagged as spam by recipients’ mail servers. So even though the app technically sends emails, the feature is unusable in practice. On the Growth plan (more than twice the price), they claim you can solve this by sending through your own domain. That’s when the real problems started. The support team replies very quickly — but unfortunately, that’s the only good thing I can say about them. They rarely understand the issue, and each time I replied, a new support person took over and sent completely different — and often contradictory — instructions from the previous one. Worse, they asked me to add DNS records that violated basic DNS rules and would have broken my domain if I hadn’t known better. Every time a new person took over the case, I had to re-explain the entire history because no one read the previous messages. After many frustrating exchanges, I eventually figured out which email service they were using and managed to get it working myself. Everything seemed fine until I asked them to fix the sender name — and they broke the configuration again, then told me to reinstall the same incorrect DNS records they’d suggested before. At that point, I gave up. I’ll be looking for another app where the technical support actually knows what they’re doing. If you’re looking for a reliable app to automatically send review requests via email — stay away from this one.

Jensen is the sweetest! she was very patient and helped me out trough the process and also the app is really qualitative and easy to handle even for beginners! i will surely upgrade my plan later on when I finish to work on the shop.

Very good and fast customer service. They solved my problem immediately, even on a Sunday. Thank you.

Best review app on the shopify, this app and team are perfect, they save my business, i want very sucess and improve to app and the team, have a fidelity cuatomer, thank you so much ❤

Je viens de poser une question à propos de l'installation de l'application et mon défi a été pris en charque en 2 minutes. J'ai appliqué et en 5 min j'ai résolu mon problème. Je suis satisfaite à 100%

This app is the best review app on Shopify. If you have any problems, they help you right away. It's really great! Thank you so much Jensen

Ho avuto dei problemi di visualizzazione dei widgets risolti in pochi minuti dalla ragazza dell'assistenza, complimenti!

L'application est vraiment top ! Jensen m'a beaucoup aidé quand j'en avais besoin. Et grâce à cela, je pense prochainement à prendre l'abonnement payant . Encore merci !

Wir nutzen Trustoo Reviews für unseren CASA ROMANO Shop und sind wirklich sehr zufrieden. Die App ist übersichtlich, funktioniert zuverlässig und zeigt die Bewertungen stilvoll im Design des Shops. Wir haben zuvor andere Apps getestet – Trustoo war klar die beste Wahl für uns. Excellent app! Works perfectly, easy to use and fits beautifully with our store style. Highly recommended!

Amazing experience. The app is great and the customer support is truly helpful and sweet. Had a wonderful experience!