Hello, I canceled your Starter subscription, but I was still charged. Could you please check this for me? Thank you.

Excellent Support & Highly Recommended I had an issue where the star rating was not showing on my home page. I contacted the Trustoo support team, shared my homepage link, and they fixed everything by themselves very quickly. Their support team is superb, professional, and very cooperative. No delays, no confusion they understood the issue and resolved it smoothly. 100% recommended app for anyone looking for reviews and ratings with reliable support. Great experience overall!

“Trustoo has been a valuable addition to our store. It adds instant trust and transparency for customers. The service is easy to manage, looks professional, and genuinely helps in improving customer confidence. Very satisfied with the results.”thankyou pia

J'ai reçu une aide précieuse de la part de Shan qui a rapidement compris le problème et trouvé une solution rapidement. Un service client impeccable.

The service is professional, the software is stable, and the design is aesthetically pleasing—highly recommended.

the review widget cause my entire product page sections upside down, and no support help for over 24 hours.

Excellent real-time customer service! I am a complete novice and ask a lot of questions! The customer service team are very patient and detailed in their responses. Can recommend!

Excelente atención y seguimiento a mi solicitud. Todo el tiempo fue muy paciente, me explico paso a paso para resolver mi problema. Gracias!!

App has one functionality, and it is not working. My SEO score dropped because of this app not works. When i open Google Search Console, i can see fluctions at Review Snippet. Even if i am using the most expensive package of this app, review snippet not working correctly. Not recommend

Trustoo makes it super simple to import reviews with photos and show them in clean, attractive widgets on my store.

The customer support team is very efficient. Shan is especially helpful and patient, answering all my questions and resolving my problem within minutes. :)

This review app has every single feature you could want to start and they have great communication, quick to respond and it is very easy to setup.

Eu ainda estou na verão gratuita e recomendo muito. Detalhes simples de layout foram modificadas quando solicitei no chat. Animada para continuar usando e futuramente assinar a verão pró.

This app is amazing without the dreadful response times for customer service unlike other platforms! The quality in assistance is the most admirable in addition to the provided services by the app. I am extremely happy with everything this app has to offer and I would highly recommend it to new users looking for a free app !

Great potential — but unreliable email system and poor technical support. The app offers a lot of good customization options, integrations, and multilingual support — but unfortunately, that’s where the positives end. The main issue began when I tried to use the app to collect reviews via email campaigns. According to their Starter plan, this feature should work, but in reality, all outgoing emails were flagged as spam by recipients’ mail servers. So even though the app technically sends emails, the feature is unusable in practice. On the Growth plan (more than twice the price), they claim you can solve this by sending through your own domain. That’s when the real problems started. The support team replies very quickly — but unfortunately, that’s the only good thing I can say about them. They rarely understand the issue, and each time I replied, a new support person took over and sent completely different — and often contradictory — instructions from the previous one. Worse, they asked me to add DNS records that violated basic DNS rules and would have broken my domain if I hadn’t known better. Every time a new person took over the case, I had to re-explain the entire history because no one read the previous messages. After many frustrating exchanges, I eventually figured out which email service they were using and managed to get it working myself. Everything seemed fine until I asked them to fix the sender name — and they broke the configuration again, then told me to reinstall the same incorrect DNS records they’d suggested before. At that point, I gave up. I’ll be looking for another app where the technical support actually knows what they’re doing. If you’re looking for a reliable app to automatically send review requests via email — stay away from this one.

Jensen is the sweetest! she was very patient and helped me out trough the process and also the app is really qualitative and easy to handle even for beginners! i will surely upgrade my plan later on when I finish to work on the shop.

Very good and fast customer service. They solved my problem immediately, even on a Sunday. Thank you.

Best review app on the shopify, this app and team are perfect, they save my business, i want very sucess and improve to app and the team, have a fidelity cuatomer, thank you so much ❤

Je viens de poser une question à propos de l'installation de l'application et mon défi a été pris en charque en 2 minutes. J'ai appliqué et en 5 min j'ai résolu mon problème. Je suis satisfaite à 100%

This app is the best review app on Shopify. If you have any problems, they help you right away. It's really great! Thank you so much Jensen