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Customer reviews: Trustoo.io Product Reviews App

Develop by Channelwill

Reviews (6,017)

Overall rating
5

What Merchants Think

Merchants have been overwhelmingly positive about the "Trustoo.io Product Reviews App". Users highlight its ease of use, seamless integration with platforms like Shopify, and the outstanding support team as key reasons for their satisfaction. Many report a marked improvement in customer trust and engagement after implementing the app, appreciating its user-friendly interface and responsive customer service.

Key Strengths

  • Exceptional customer support, noted for quick responses and effective solutions.
  • Easy integration with e-commerce platforms like Shopify.
  • Highly customizable features and intuitive interface.
  • Significant enhancement of store credibility and customer engagement.
  • Ability to import reviews from platforms like Amazon and Aliexpress.
  • Valuable for both free and paid plans with considerable features even at entry-level options.

Common Concerns

  • Language barrier issues for non-English speaking users.
  • Desire for more automation in importing reviews.
  • Some limitations in the free version regarding the number of reviews that can be displayed.
  • Occasionally, users experience initial integration issues, although these are often swiftly resolved by support.

Final Thoughts

Overall, the "Trustoo.io Product Reviews App" receives high praise for its efficiency, powerful features, and remarkable support team. Although there are minor language and automation challenges, the benefits and improvements to merchant-customer interactions make it a highly recommended tool for building trust and enhancing online store presence.

Mrs. Candice's Selection

Mar 20, 2025  on Shopify

非常好用,很简单容易上手。 基础需要展示的功能都有。客服代表Shan 很专业,表述很清晰。

chiccharm

Mar 20, 2025  on Shopify

The customer service response was very fast and also very professional in helping me solve the problem.

Nexpress

Mar 08, 2025  on Shopify

La aplicación da muchas variaciones para poder modificar tus reseñas, como más se acomode a tu página, el soporte es muy rápido de seguro te ayudaran con las dudas que tengas.

Leatherpunk

Mar 07, 2025  on Shopify

I'm very impressed with this review app. This is now my second review app, so I was very happy that Trustoo support did most of the leg work importing my old reviews. The lazy load feature on the All Reviews page is super nice. It adds a beautiful touch of high tech sophistication to any store, and the options for display configurations are abundant and well thought. If you're a little confused like I was about the translation service, EDIT: Joey's explanation below gives more clarity. I haven't had Trustoo long enough to know if issues arise that require special assistance. My old review app (who shall remain nameless) was constantly breaking down anytime they did an update or if I updated my theme. I haven't seen too many complaints about Trustoo breaking down, and by the way, this app has some of the fewest 1 star reviews, especially by ratio of 5 star, most of which are very petty grievances. Trustoo seems like it's a workhorse that can hold up well, and I'll update this over time to keep you in the loop. I've been selling online for over 20 years, In my opinion, collecting and displaying reviews is the most important function you can install on your store.

Leatherpunk

Mar 04, 2025  on Shopify

I'm very impressed with this review app. This is now my second review app, so I was very happy that Trustoo support did most of the leg work importing my old reviews. The lazy load feature on the All Reviews page is super nice. It adds a beautiful touch of high tech sophistication to any store, and the options for display configurations are abundant and well thought. If you're a little confused like I was about the translation service, keep in mind you can always disable it. I'm an English language store, so I feel ok not translating reviews for visitors. By the way, this is when your existing reviews are translated to another language for a visitor. Any review that scrolls onto their screen will count towards your allotment, (as I understand it). Agreeing to a high monthly overage fee of nearly $400 for this service(for exceeding your allotment) was a bit of a turnoff for me, so I'm glad I have the option to disable it. I haven't had Trustoo long enough to know if issues arise that require special assistance. My old review app (who shall remain nameless) was constantly breaking down anytime they did an update or if I updated my theme. I haven't seen too many complaints about Trustoo breaking down, and by the way, this app has some of the fewest 1 star reviews, especially by ratio of 5 star, most of which are very petty grievances. Trustoo seems like it's a workhorse that can hold up well, and I'll update this over time to keep you in the loop. I've been selling online for over 20 years, In my opinion, collecting and displaying reviews is the most important function you can install on your store.

Ancora Joyas

Feb 28, 2025  on Shopify

Muy buena aplicación. Hace 2 días tuve un problema con la contratación de un plan y me lo resolvieron súper rápido. Sin duda tienen un equipo excelente de trabajo!

Boutiquechien

Feb 25, 2025  on Shopify

Très belle application ! Chat très réactif ! Des vidéos pour aider à tout Setup donc franchement meilleur application d'avis sur shopify !

Carimax Store

Feb 18, 2025  on Shopify

Esta chica me ayudo con todas las dudas que tenia, definitivamente 10/10 en servicio al cliente. Muy recomendado

Victoria's Lavender

Feb 17, 2025  on Shopify

I've really enjoyed this app so far! Especially since it connects with LoLoyal so customers can earn points to leave reviews.

HandelSphere

Feb 16, 2025  on Shopify

Trustoo.io is an excellent review app with a clean interface and powerful features. Their customer support is outstanding— they responded to my inquiry almost instantly and resolved my issue within minutes. Highly recommend for anyone looking to boost trust and conversions!

LES SORCIERS

Feb 05, 2025  on Shopify

une équipe ultra réactive, qui résout les problèmes en un instant. service parfait je recommande

AZ Beautyk

Feb 05, 2025  on Shopify

Merci à Jensen pour sa réactivité quant à la question que je me posais par rapport à un petit souci. C'est appréciable. Très bon suivi, je recommande à 100 %.

ひなせい 五月人形

Feb 01, 2025  on Shopify

チャットの問い合わせも迅速で助かります。 英語表記なのが少し面倒ですが慣れれば使い勝手が良くお勧めです

Mademoisellecavaliere

Jan 28, 2025  on Shopify

Merci beaucoup, très bonne application pour les avis, ils sont très sympa au SAV avec des réponses toujours rapides et hyper pertinentes !

Cuisine Pratique Polska

Jan 25, 2025  on Shopify

I installed a lot of review apps and I didn't know this one. I tired it and all is perfect. The support is awsome.

WITH GROW

Jan 21, 2025  on Shopify

レビューを手動でインポートする際に担当してくれたShan​さんはとても親切でわかりやすく案内してくれました。英語でやり取りする必要がありますが、私のつたない英語でも親切に教えてくれました。無料でこのレベルのレビューは衝撃です。

SSLA

Jan 17, 2025  on Shopify

Super vraiment, ils ont été vachement patient et il m'on réglé mon problème. Pour un premier jour je suis hyper satisfaite de vos services. J'adore avoir une réponse active et ça a été le cas. Je pense que je vais continué avec tustoo ça va beaucoup m'aider.

Cozy Gloom

Jan 16, 2025  on Shopify

Easy installation, user-friendly configuration, custom design and a fast responding support team. 5/5 would recommend

Noctesia

Jan 15, 2025  on Shopify

I was on a competing application until recently, but now it's night and day. It's simple, it's beautiful, 100% configurable, a marvel!

Dorotea

Jan 12, 2025  on Shopify

Funciona increíblemente fácil y rápido en comparación a otras apps que probé. El servicio de atención al cliente es rápida, sencilla y el equipo siempre está dispuesto a ayudar. Muchas gracias a Jensen por la atención tan rápida y el trato VIP. La recomiendo ampliamente

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