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Customer reviews: TrustWILL Product Reviews app

Develop by Shopify

The SealApps Product Review App helps Shopify merchants collect and display customer reviews to build trust and increase conversions. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (1,455)

Overall rating
4.9

What Merchants Think

Merchants have been overwhelmingly positive about the "Trustoo.io Product Reviews App". Users highlight its ease of use, seamless integration with platforms like Shopify, and the outstanding support team as key reasons for their satisfaction. Many report a marked improvement in customer trust and engagement after implementing the app, appreciating its user-friendly interface and responsive customer service.

Key Strengths

  • Exceptional customer support, noted for quick responses and effective solutions.
  • Easy integration with e-commerce platforms like Shopify.
  • Highly customizable features and intuitive interface.
  • Significant enhancement of store credibility and customer engagement.
  • Ability to import reviews from platforms like Amazon and Aliexpress.
  • Valuable for both free and paid plans with considerable features even at entry-level options.

Common Concerns

  • Language barrier issues for non-English speaking users.
  • Desire for more automation in importing reviews.
  • Some limitations in the free version regarding the number of reviews that can be displayed.
  • Occasionally, users experience initial integration issues, although these are often swiftly resolved by support.

Final Thoughts

Overall, the "Trustoo.io Product Reviews App" receives high praise for its efficiency, powerful features, and remarkable support team. Although there are minor language and automation challenges, the benefits and improvements to merchant-customer interactions make it a highly recommended tool for building trust and enhancing online store presence.

Flashark

Jan 30, 2026  on Shopify

This is the best review plugin on the market. The customer service is very professional. Thumbs up to Shan!

Oracle Jo

Jan 28, 2026  on Shopify

Shan impressed me and was fast and clear with her communication. She checked what I was asking and what I needed for my website and she then assisted with my request. I'm grateful to her.

Lo necesito seguro

Jan 26, 2026  on Shopify

Me encanta la rapidez y objetividad en la respuesta de Jensen. Ojalá tuviera en chile, colaboradores tan eficientes como ella. Seria bueno un reconocimiento por su gestión.! Saludos Fabricio Sánchez +56 9 6830 8477.

My Store

Jan 26, 2026  on Shopify

I had an issue with the TrustWILL Product Reviews app and honestly felt stuck at first. Jensen from the support team was absolutely amazing. She was professional, patient, and very knowledgeable. Jensen quickly understood the problem and guided me step by step until everything was fixed perfectly. Her communication was clear, friendly, and reassuring throughout the process. It’s rare to find such dedicated support these days, and Jensen truly went above and beyond to help. Because of her support, my experience with the TrustWILL Product Reviews app has been excellent. Highly recommended app, and special thanks to Jensen for the outstanding help!

Promix

Jan 23, 2026  on Shopify

Amazing support, especially support from specialist Shan. They offered to do customizations in app to help me with building the reviews in specific language which is needed in my e-store. Definitely recommend TrustWILL.

Noor Fashion

Jan 22, 2026  on Shopify

“Jensen was very helpful and professional. He quickly understood my issue and guided me clearly. Thanks to his support, my problem was resolved. Great customer service!”

Sarashop

Jan 21, 2026  on Shopify

I’ve been using the 24K Gold Energy Beauty Bar daily for two weeks and my skin already feels firmer and more lifted. The vibration feels super relaxing and gives an instant glow! Love it!” — Priya S

For me Beauty

Jan 17, 2026  on Shopify

The chat is always helpful and they do custom work without any charges and their work is fast and i just love this app totally recommend it

ONEmore Clothing

Jan 16, 2026  on Shopify

Super schnelle Hilfe und das Problem konnte in kurzer Zeit behoben werden! Vielen Dank! Außerdem lässt sich die App sehr leicht bedienen und ist gut Verständlich. Klare Empfehlung.

上飯田薬局

Jan 05, 2026  on Shopify

初期設定のところで丁寧にサポートチャットで教えていただきました。ありがとうございます。

CATILEM

Dec 30, 2025  on Shopify

Hello, I canceled your Starter subscription, but I was still charged. Could you please check this for me? Thank you.

Curevia

Dec 25, 2025  on Shopify

Excellent Support & Highly Recommended I had an issue where the star rating was not showing on my home page. I contacted the Trustoo support team, shared my homepage link, and they fixed everything by themselves very quickly. Their support team is superb, professional, and very cooperative. No delays, no confusion they understood the issue and resolved it smoothly. 100% recommended app for anyone looking for reviews and ratings with reliable support. Great experience overall!

Plantncr

Dec 24, 2025  on Shopify

“Trustoo has been a valuable addition to our store. It adds instant trust and transparency for customers. The service is easy to manage, looks professional, and genuinely helps in improving customer confidence. Very satisfied with the results.”thankyou pia

WoodofGrace

Dec 22, 2025  on Shopify

I have had a few issues with this app but that is because I usea page builder which has limtied my options within Trustoo but the customer service has been very helpful and they are working on custome coding for me to allow me to have more uses of the reviews. Really recommend

Jolyz™

Dec 22, 2025  on Shopify

J'ai reçu une aide précieuse de la part de Shan qui a rapidement compris le problème et trouvé une solution rapidement. Un service client impeccable.

Comfytemp

Dec 17, 2025  on Shopify

The service is professional, the software is stable, and the design is aesthetically pleasing—highly recommended.

HealthyDerm

Dec 17, 2025  on Shopify

the review widget cause my entire product page sections upside down, and no support help for over 24 hours.

Mobius Farms

Dec 12, 2025  on Shopify

Excellent real-time customer service! I am a complete novice and ask a lot of questions! The customer service team are very patient and detailed in their responses. Can recommend!

DERI

Dec 11, 2025  on Shopify

Excelente atención y seguimiento a mi solicitud. Todo el tiempo fue muy paciente, me explico paso a paso para resolver mi problema. Gracias!!

back-lava

Dec 08, 2025  on Shopify

App has one functionality, and it is not working. My SEO score dropped because of this app not works. When i open Google Search Console, i can see fluctions at Review Snippet. Even if i am using the most expensive package of this app, review snippet not working correctly. Not recommend

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