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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

Reviews (9,671)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Elegantika

Dec 24, 2024  on Shopify

My agent Celia is honestly always there and responds very quickly to my requests with all the needed details and she is very cool

TAKEBREAK

Dec 23, 2024  on Shopify

The customer service agent, Connie, gave me the most complete answer and let me know how to operate the customized options, thank you so much.

Stone & Soul

Dec 23, 2024  on Shopify

Billy from CJdropshipping has been incredible—super responsive, helpful, and always going the extra mile. Highly recommend him for a seamless experience!

Glas Belle

Dec 23, 2024  on Shopify

Bonnie at CJ Dropshipping is helpful and quick to respond, sort issues, makes everything to manage. Highly recommend! Thanks alot!

FashionMCS

Dec 22, 2024  on Shopify

I have been engaging with CJ for quite some time now, and throughout this process, they have consistently provided valuable guidance and support. Today Gildan's insights and assistance have been instrumental in helping me navigate various aspects, and I truly appreciate the effort and time they have dedicated to ensuring things run smoothly.

onccom.com

Dec 22, 2024  on Shopify

Very good customer support with Grace. Gladly again. You are accompanied by action and advice at Cj.

Vibrant Watch

Dec 22, 2024  on Shopify

CJ Dropshipping is great for e-commerce! Arina Dong, my agent, is amazing—super helpful and always quick to respond. Makes the whole process so much easier.

Teluni

Dec 21, 2024  on Shopify

I’ve been using CJ Dropshipping for a while now, and I’m incredibly impressed with their services. They offer a wide variety of products, fast shipping options, and competitive pricing, making it easier to grow my business. What truly sets CJ apart, though, is their customer support. My personal agent, Harvey, has been outstanding! He’s always responsive, proactive, and goes above and beyond to help me find the best products and resolve any issues quickly. Thanks to Harvey, managing my store has become so much smoother. Highly recommend CJ Dropshipping, especially if you can work with someone as dedicated as Harvey!

Giully

Dec 20, 2024  on Shopify

I am incredibly happy with CJ, Easy to import products, tons of options and the best part is the support. Every time I need help, they are super supportive, quick and guide me through the platform. Special Thanks to Grant Weng, supper skilled and technical. Provide information super fast and always ready to help. I strongly recommend CJ.

Celebrity Jewelry VIP

Dec 20, 2024  on Shopify

Luria Xie was very helpful in getting me all sorted out. Lots of screen shots and easy to follow instructions

Alahas

Dec 19, 2024  on Shopify

Excellent help! Zoey helped me through the process of getting my orders submitted and paid. Really helped me a lot. Thank you very much. Keep up the good work!

roomtery

Dec 19, 2024  on Shopify

Much slower. 20 DAYS! Most of the orders still not shipped, and they can't say a reason. This might be fatal for my store. They work ok only if you keep stock for 1-5 SKU no more. They have no brains to process more complex tasks

Conti Italia

Dec 18, 2024  on Shopify

Applicazione altamente raccomandata! 5 stelle meritatissime, team sempre disponibile, complimenti a April per disponibilità e cortesia

Play&Buy

Dec 18, 2024  on Shopify

Thanks to Harvey, he helps a lot with my business. I can highly recommend him to every drop shipper

BRUDECO

Dec 18, 2024  on Shopify

I am new to CJ and dropshipping. Bonnie helped me with every “dumb” question and I can’t appreciate it more. The 24/7 service is so perfect and I can tell everybody to try CJ yourself. So happy to have a helpful hand on my side.

Indus Paris

Dec 18, 2024  on Shopify

I aboslutely love their service. Ken helped me for a query and found me a solution within 5minutes (and i am not even exaggerating). He was really quick in resolving my problem. I would totally recommend.

OrthoMedica

Dec 18, 2024  on Shopify

I am extremely satisfied with the service provided by Kristy. She was very professional, friendly, and always responsive to my questions. Kristy went above and beyond to make sure everything was handled perfectly, and I truly appreciate her efforts. I highly recommend her service to anyone looking for reliability and excellent customer care. Thank you, Kristy, for your outstanding support!

Emlyne

Dec 17, 2024  on Shopify

Excellent service de la part de Jolie ,je tiens a la félicité pour son professionalisme et sa patience

Empressive Luxe

Dec 17, 2024  on Shopify

If you plan to use CJ to dropship on Tik Tok Shop, DON'T! After spending thousands of dollars on failed orders to my customers. Between bad quality items and packages not delivered or delivered too late, I have lost hundreds of dollars due to Tik Tok Shop policies and all thanks to CJ Dropshipping. I decided to contact support for reimbursement of lost orders and orders that did not ship within the delivery time described. I paid high shipping costs to get my packages delivered to customers within 6-11 business days and orders were being delivered 13-14 business days (19-20 days total) past said shipping times resulting in me losing hundreds of dollars because customers cancelled orders after waiting for so long. And terrible customer services for packages that were not delivered CJ has blocked my account after me disputing with Paypal for them not reimbursing me for my loss. I also had a dispute with CJ that was not completed from a previous order because they kept stretching it out for weeks while I waited for my refund. They blocked my account before giving me a refund for the package that was not delivered. I spent over $70 for it to be shipped and provided them the documentation they requested. They are extremely unprofessional, and everyone should know the risks they are taking when working with this company. I will never recommend, not even to my worst enemy.

HerAscend

Dec 17, 2024  on Shopify

Very reliable app with great and fast support. Service Angel helped me out a lot with any question that I had!

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