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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (1,978)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Tammy Hanratty

Jul 08, 2025  on Shopify

Bonnie was amazing! I was working with another supplier and was really struggling with some things but Bonnie helped me out with all my problems, found me better prices and was on top of all the communication right away! She was prompt, fast and sourced great price. It was so great to actually speak with a person to help me solve my issues. Thank you Bonnie!

domicilehomebodies

Jul 08, 2025  on Shopify

Paulo helped us out confirming shipping fees and inventory levels for a product we plan on selling on our store's website. Was able to address these questions in a timely manner. Thanks, Paulo!

eazeLIFE

Jul 07, 2025  on Shopify

Excellent service from cj dropshipping and my agent Lauria Xie, we have had a conversation and she help me so much on my problems and the constant support from my cj agent is so much acceptable. She is always quick to answer and look into any questions i have and provide the specific answer to that question, my experience with CJ dropshipping is excellent it has worked perfect i am satisfied! Thank to Lauria Xie

VECTOR SPORTSWEAR

Jul 06, 2025  on Shopify

CJ is a fantastic app — smooth, reliable, and packed with features that really help streamline our workflow. But what truly sets it apart is the incredible support. A big shoutout to Gildan — she’s absolutely amazing! Super fast, helpful, and always goes the extra mile to solve any issues. Truly appreciate her efficiency and kindness. Thank you, Gildan!

Waves Wellness

Jul 06, 2025  on Shopify

0 Stars, absolutely shit. if you are dropshipping, im not sure about bulk orders but they treat orders like shit. I paid 20+ for better delivery, it took 3 weeks. customer got a black diffuser, after the order was placed for days they told me they only had white, then the candle (2/3 products in order) they tried to give me a different one because they didnt have that one, and they tols me this after the diffuser, few days later. After all that upon beieng delievered box was damaged slightly, but mostly its the fact that they put the resistance bands in the same box as a diffuser.

safishop.net

Jul 05, 2025  on Shopify

connie m'a beaucoup aidé je ne savais pas quoi faire et elle est venu comme un ange et m'a aider heureusement que elle etais là merci beaucoup

Inesora

Jul 04, 2025  on Shopify

EXCELLENT service! Luria Xie has been incredibly kind and supportive throughout my experience with CJ. She was always available, very professional, and made everything smooth and easy. I truly appreciated her patience and clear communication. Thank you, Luria — you made the whole process feel simple and pleasant!

BeMorePuppy

Jul 04, 2025  on Shopify

Arina Dong was a great Help, an Absolute Legend helped me to resolve everything for like 5-6 hours of full process to link complicated Shopify products with CJ

BauUniverso

Jul 04, 2025  on Shopify

Paulo was amazing! Super patient and supportive even when I was really busy and tired. Helped me recover the order quickly and made sure everything was perfectly set up for my POD instructions. Thanks a lot for your great service!

By Castello

Jul 02, 2025  on Shopify

One of the best suppliers out their 100%, Great communication, Fast Shipping. And amazing Add-ons like: VIP features and even free dinners with their point system. They really would like to see both parties grow, Liora is one of the greatest agents

HYGGEAR

Jul 02, 2025  on Shopify

We’ve been using CJdropshipping for several months now and couldn’t be happier. The app itself works great—smooth integration with Shopify, fast syncing, and a wide range of quality products at competitive prices. It’s reliable, intuitive, and does exactly what we need to keep our business running efficiently. But what really sets CJ apart is the customer support. July Chan has been an absolute blessing to work with. She’s not just responsive—she goes above and beyond every time. Whether it’s helping with sourcing, solving shipping issues, or offering proactive updates, July handles everything with care and professionalism. Hands down, the best support agent we’ve ever dealt with. Highly recommended!

Finivox

Jul 01, 2025  on Shopify

This is really great app for fulfillment. I got some trouble at the beginning, but it can be solved easily by Human Agent Assisting. I want to say thank you to Connie Jin for the very fast supporting and professional.

LumenDecor

Jul 01, 2025  on Shopify

CJ is a very good supplier for the dropshipping business. Their customer service is excellent, especially Mago doing a great job.

Amanié Rituals London

Jul 01, 2025  on Shopify

Belle has been an incredible CJ dropshipping agent to work with. She always responds to my questions quickly and makes sure every order is handled without delays. Her communication is clear, fast, and professional, which makes a huge difference when running a Shopify store. Thanks to Belle, my fulfillment process is smooth and reliable. She’s truly dependable and takes the stress out of managing orders. Highly recommend working with her if you want great service and peace of mind!

domicilehomebodies

Jul 01, 2025  on Shopify

Angel was amazing. Needed to check inventory levels for a specific product before selling it on our store. She promptly put a ticket in to reach out to the supplier to confirm the current quantity of the product. Much appreciated, Angel!

Serelivia

Jul 01, 2025  on Shopify

Excellent Customer Service - Highly Recommend Bonnie Gu I wanted to take a moment to recognize Bonnie Gu for her outstanding customer service. She was incredibly helpful throughout my entire experience and went above and beyond to assist me with my needs. Her professionalism, patience, and dedication to solving my issues made all the difference. Bonnie's expertise and willingness to help truly stood out, and I couldn't be more satisfied with the support I received. She made what could have been a complicated process smooth and straightforward. I highly recommend Bonnie Gu to anyone who needs assistance - she's a valuable asset to the team and exemplifies excellent customer service. Thank you, Bonnie, for all your help!

Cozyglow Decor

Jul 01, 2025  on Shopify

I’m very impressed with the service from my agent. They are professional, friendly, and always respond quickly to my questions. As a beginner, I really appreciate the clear guidance and support. Thanks to their help, I feel more confident working with CJ Dropshipping. Highly recommended!

Beyond Bougie Beauty

Jul 01, 2025  on Shopify

kribee Huang(consultant for CJ dropshipping) was assisting me with my questions. Extremely helpful and fast. I was so impressed by the professional approach and attitude. Thank you so much!

My Store

Jun 30, 2025  on Shopify

Lene is an extremely reliable support person at CJ! I do dropshipping so I always need someone who can quickly handle issues with products, inventory, or orders. Lene not only responded promptly but was also very proactive in following up and providing appropriate solutions. Thanks to Lene, I feel more secure doing business with CJ. Your dedication and professionalism are truly appreciated. Many thanks to Lene and the CJ team for this great service!

Exult Planet

Jun 30, 2025  on Shopify

I’m extremely impressed with the customer support I received from CJdropshipping. Krise, went above and beyond to resolve my questions quickly and professionally. Their clear communication, patience, and friendly attitude made the whole process seamless. Thanks to Krise expertise, I felt confident placing my order and will definitely be back for future purchases. Highly recommend their service!

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