The customer service were excellent in handling issues with swift assistance, Luria Xie was very helpful. Thanks

Arina Dong helped me out with a problem I had with my product. Fast response with fast help. I really appreciated it. And recommend her to anyone looking for help.

Charlotte took care of creating a ticket on my behalf . She responded quickly, which I really appreciated — I just wish this level of responsiveness happened more often

Stay away. Their "local warehouse products" aren't real, they ship everything from China so products don't take 3-7 days for delivery as they sate at these products. I thought I could use cjdropshipping to list some products on Temu US using the CJ US warehouse products but it didn't work out, they ship these items from China to a US warehouse which takes 10 days for delivery then they use your temu printed shipping label to ship the order from the local warehouse to the final customer. It's impossible to adhere to temu's shipping & delivery policy using cjdropshipping.

My rep Leah was amazing and in 5 minutes helped me fix a problem I had spent hours trying to solve !!!!!!!!!!

Great service. Ken Yang assisted me to resolve an issue that had took me hours. He took me step by step on how to resolve it. I have never been that happy, I really appreciate.

CJ has great support, much better than other free suppliers. Especially this girl, Connie Jin . She is the best support agent in the entire UNIVERSE!!! Period.

“Great service! Special thanks to Hugo for adding a new logistics method so quickly. Very professional and helpful support.”

I just did a wrong order and contacted the support team. after less than a minute Sam Huang cam up with his great assistance and helped me through everything Thanks!

I was stuck at one point for hours and thanks to Leah's quick help the problem was solved in seconds =) Very, very good and fast support.

Pleasantly surprised by CJdropshipping. It’s beginner-friendly, the Shopify sync is smooth, returns/processes are clear, and you can customize packaging and clothing or request sourcing when needed. The real standout is my agent, Luna.. she is patient, quick to reply, reliable and genuinely personal. She guided me through packaging customization, sent the exact guides when I had questions, and double-checked details so nothing was missed. Even outside her hours, a colleague/AI keeps things moving and hands it back to her. I feel looked after. Her professionalism and dedication make the entire process seamless. Grateful for the support and excited to scale with CJ. Big thanks, Luna.

The reason I am writing this review is because I have received amazing customer support from Miki Weng, He was very patient, responsive, has great English, and helped me through my issues. I have been using CJdropshipping for a long time now and the customer support has always been great, however today Miki Weng takes the cake! Thank you.

This is an excellent platform. I worked with Kerin and he provided great service and was fast and responsive. Would highly recommend.

This was a SUPER experience!! My questions were answered quickly and I did have to spend any time to complete my task!! Great Service I would give you 100 stars if I could!!! From The GetGizmoStore!!

Overall, it’s a great system, but it does have some shortcomings. They are constantly working on improvements, though. The product range for local house is somewhat limited, meaning there aren’t a lot of options. So, if you want to build a website with a large product catalog, it could be a bit challenging. That said, they are improving themselves, and their customer service is excellent—you get quick responses and your issues are resolved efficiently, which is a big plus. I’m satisfied with using it and I hope it gets even better in the future. Thank you as well for representing the Gildan name to the agent.

Eileen Qian and Billy Shi were both very friendly and helpful. They took the time to understand my issue and provided me with clear solutions. I truly appreciated their professional and kind advice. Highly recommended!

Amazing Support from Connie! Shoutout to Connie from CJ Dropshipping support! She helped me quickly resolve a problem I was having. She was very kind, patient, and knowledgeable. This app is a must-have for any dropshipper, especially with support staff like her!

Billy Shi was very friendly and helpful. He took the time to understand my issue and provided a clear solution. I really appreciated his professional and kind advice. Highly recommended.

I’ve been working with Enid Dong through CJdropshipping and the experience has been excellent. She’s always quick to respond, very professional, and goes the extra mile to make sure everything runs smoothly. My orders are handled efficiently, and communication is super clear. It really makes dropshipping so much easier when you have reliable support like this. Highly recommend!

Angel Li was very helpful in assisting me how to navigate the custom packaging. I really love the agents on this app!