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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,099)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

OliaRise

Nov 01, 2025  on Shopify

Angel from CJ Dropshipping was incredibly helpful and professional. She quickly identified the issue with my order and guided me through the best solution step by step. Very friendly support!

SERENE PETALS

Oct 31, 2025  on Shopify

Bonnie was very pilite, she answered very quickly to all my questions and helped me a lot! Thank You

ShapeChic

Oct 31, 2025  on Shopify

This app truly makes dropshipping smooth and stress free. The interface is intuitive and integrates perfectly with Shopify, saving me so much time managing orders. I love the wide range of products and the reliable shipping options, plus, the customizable packaging gives my brand a more professional touch. The dedicated agent system is a huge plus! My agent is always responsive, helpful, and ensures every order is handled efficiently. Their customer service team also deserves credit for being friendly, professional, and quick to resolve any issues. Overall, this app has been a game changer for my business. Highly recommended for anyone serious about scaling their store with confidence!

Eco Natural Gardens

Oct 31, 2025  on Shopify

Chloe always puts in the extra effort to make things happen quickly and always does all she can do to keep all of our customers extremely happy. When Chloe is not available, Angel is always available to assist her and is very knowledgeable and is very quick and helpful to solve any issues that we run into. Everything is always excellent communicating with both of them.

Reign & Shine Clothing

Oct 31, 2025  on Shopify

Raymond He thank you so much for all your patience in helping me troubleshoot. I truly appreciate your customer service.

ALL THINGS MEN

Oct 31, 2025  on Shopify

I've been researching a new product to add to my store. I had sourcing questions about a few products, and Ruth came through for me. Really nice and polite. She heard everything I was talking about and submitted a ticket for me. really helpful

Ogoneko

Oct 30, 2025  on Shopify

The platform is intuitive, reliable, and packed with features that make order fulfillment smooth and scalable. But what truly sets CJ apart is the customer support, especially our dedicated agent, Zane. Zane has been absolutely awesome: super responsive, proactive, and always ready to help us troubleshoot or source new products. Zane goes above and beyond to make sure everything runs like clockwork. It's rare to find support that feels this personal and efficient.

Pixel Arc

Oct 30, 2025  on Shopify

Working with CJDropshipping has been a great experience, our agent Krise Qi has always been extremely kind and fast to respond to any of our requests or issues. Having worked with them for almost a year now I must say I am very happy with the service they provide.

My Store

Oct 30, 2025  on Shopify

I’ve just started using CJdropshipping, what I like about it is that the platform is easy to navigate, and my agent Ruth has been incredibly kind and helpful with her support. I recommend it!

Shoofers

Oct 29, 2025  on Shopify

Honestly, the help and response i got was great, fixed my issue very quickly , big thank you to Box Chen , really amazing person, helped me quick great customer service, thanks!

Eco Natural Gardens

Oct 29, 2025  on Shopify

Angel was very knowledgeable and was very quick and helpful to solve the issue that I was having. Everything was excellent communicating with her.

Shopeqo

Oct 28, 2025  on Shopify

I contacted Ruth. The consultation was excellent, and she quickly addressed my questions and concerns. I'd be happy to work with her again. :)

Cocomamma

Oct 28, 2025  on Shopify

I’d like to thank Connie for her amazing customer support! She was super kind, patient, and helped me solve everything quickly. It’s a pleasure to work with someone so professional and caring. Thank you, Connie — you made my experience with CJdropshipping perfect!

Fit Genius

Oct 28, 2025  on Shopify

I just wanted to express my gratitude for the support I received from Bonnie, your support agent. The response time was very fast, and Bonnie was patient and understanding. As someone who writes and responds slowly, I appreciate the time and effort she took to work with me. Even when I took a bit longer to respond, she was still willing to help me troubleshoot the issue. What stood out was her proactive approach - she asked for screenshots and worked collaboratively with me to get to the root of the problem. I'm so grateful for this kind of support, and I must say, it was a breath of fresh air!

Amora Vale Jewelry

Oct 28, 2025  on Shopify

My experience so far so good. I am being assisted by a personal agent, Kail, who provides answers to everything and very good customer service too. I recommend!

Eternal Life

Oct 28, 2025  on Shopify

Lark Wang is an excellent personal agent -- always responsive, always seeking out the best supplier prices.

Mayfair Ellis

Oct 27, 2025  on Shopify

Beatrix has been amazing to work with! she responds within minutes, fixes issues before they become huge problems, and always finds faster shipping options when needed. She’s helped me stabilise multiple stores and for that i am greatful!!!

Avail Market

Oct 27, 2025  on Shopify

I had an excellent experience working with Stan Lin! He was helpful, patient, and professional throughout the entire process. He quickly assisted me with my product and supplier questions and made everything smooth and easy. I really appreciate his great service and support — highly recommended!

Go-EchoShop™

Oct 27, 2025  on Shopify

J’ai eu un petit souci de produit en doublon sur Shopify, mais Max Chen a réglé ça rapidement et avec clarté. Service réactif et professionnel, merci !

Frankie Luxury

Oct 27, 2025  on Shopify

Sam Huang was absolutely amazing i had issue with a shipping method and he went above and beyond to find another shipping method cant thank him enough

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