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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (9,921)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Modelot.com

Mar 25, 2025  on Shopify

CJ provides the best service with fast shipping and huge selection. Their employees are very helpful and my agent John is great and really helps me a lot. He's very responsive and has solved all issues I ever had.

SOLINVICTUS

Mar 23, 2025  on Shopify

I’ve had a great experience with CJdropshipping! Their platform is efficient, and their customer service is reliable. They provide a smooth fulfillment process, and their team is always available to assist. Highly recommend for anyone in the eCommerce space! Agnes has been incredibly helpful! She provided fast replies and clear guidance on handling tax and import duties for my three Shopify markets. Her knowledge and advice made the process much easier to understand. I truly appreciate her support and professionalism!

JoyaJoya

Mar 21, 2025  on Shopify

Had the pleasure to work with Connie & Isabella support was top notch resolved my issues were very patient and nice about it too ! Exemplary support!

The Compression Lab

Mar 21, 2025  on Shopify

Lene is hands down the best agent I've worked with. She's super quick to respond and always goes out of her way to help whenever there's an issue. No matter what comes up, she finds a solution and makes things easy. On top of that, she really knows her stuff. She’s given me great advice and insights that have helped my business a lot. If you're working with CJ, having someone like Lene makes all the difference. She's been a huge part of keeping my business running smoothly!

Farah Fitline

Mar 21, 2025  on Shopify

CJdropshipping has been great to work with. The platform is reliable, but what really stands out is the support. Anisa has been amazing—super helpful, fast, and always on point. Really appreciate her!

Elumiere

Mar 19, 2025  on Shopify

I had the pleasure of using Zoey Zheng's support service, and I am absolutely impressed! Zoey was extremely helpful, friendly, and professional. She took the time to thoroughly answer all my questions and resolved my issue quickly and efficiently. Her patience and dedication to assisting me went above and beyond my expectations. It's rare to experience such excellent service. I highly recommend Zoey Zheng and will definitely rely on her support service again in the future!

New AVEnue Living

Mar 19, 2025  on Shopify

Sinceramente tutti i ragazzi che fanno parte dell'assistenza cjdrop sono bravissimi gentilissimi educatissimi cortesissimi tutto issimi perché veramente sono gravi eh non è facile trovare delle persone che hanno così tanta pazienza soprattutto quando si parlano lingue diverse veramente sono molto contenta ed orgogliosa di farne parte grazie angel sei stata gentilissima un grande abbraccio alla prossima ave

Halo Comfort

Mar 18, 2025  on Shopify

I would NOT recommend CJ Dropshipping. Their inventory management is a complete disaster—products are constantly out of stock, yet their website never reflects it. I always have to inquire if items are actually available instead of them simply updating their inventory. It’s a huge waste of time and incredibly frustrating. Customer service is just as bad—slow to respond and not very helpful. When they finally do reply, they give vague answers and no real solutions. They never seem to improve their system, leaving sellers stuck with constant stock issues. And don’t even get me started on sample shipping—it takes way too long! If you're trying to test products before selling, expect major delays. Overall, CJ Dropshipping is unreliable, inefficient, and more trouble than it's worth. Look elsewhere if you want a smooth and stress-free dropshipping experience!

GIRRŌS

Mar 18, 2025  on Shopify

I had an excellent experience with the customer service team, especially Gildan. She was extremely helpful, professional, and attentive. I truly appreciate her support and dedication. Highly recommend

Resale Pros

Mar 18, 2025  on Shopify

I spoke to a chat agent name Gildan. She was extremely helpful and answered my questions quickly. Thank you!

The PawFect Nest

Mar 18, 2025  on Shopify

Paulo was excellent and very helpful and resolvded my problem very fast super kind i recomended work whit hims

limuga

Mar 17, 2025  on Shopify

The shipping times are very good, and support this is also good, my agent Zoey is always very helpful and et ack to me very quickly!

HalleBeauty

Mar 17, 2025  on Shopify

Huge Shoutout to Jolie Zhu! I just want to take a moment to appreciate Jolie Zhu from CJ Dropshipping! She went above and beyond to help me with my order, taking the time to answer all my questions and making sure everything was handled smoothly. Her patience, professionalism, and dedication truly made a difference. If you're working with CJ Dropshipping, I highly recommend reaching out to Jolie – she’s amazing! Thank you, Jolie, for your excellent support! ⭐⭐⭐⭐⭐

Bold.

Mar 17, 2025  on Shopify

Christine Yu was very helpful, provided recourses and helped me understand what I need to do in a straightforward way, Thanks for your kind help.

VIBE EASE

Mar 16, 2025  on Shopify

I want to thank Ken for the excellent work and professional support at CJDropshipping! He quickly answered all my questions, helped me with order processing, supplier selection, and logistics setup. Everything was explained clearly and professionally, and the support was top-notch. Thanks to his help, my dropshipping business is running much more efficiently. Highly recommend!

parlezmode.com

Mar 15, 2025  on Shopify

I've been using CJ Dropshipping for my dropshipping business, and I must say the service has been excellent! Ken from the customer service team has been incredibly helpful, always quick to respond and resolving any issues efficiently. His support has made my experience much smoother, and I’m grateful for the great service. Highly recommend them for anyone looking to streamline their dropshipping business!

BF TRENDS

Mar 14, 2025  on Shopify

Thank you, Ruth, for helping me last time. Really... Thank you from the bottom of my heart for your kind treatment.

te'sy

Mar 14, 2025  on Shopify

Excellent service from CJ Dropshipping! The support from Bean was incredibly fast and professional. I’m just starting my dropshipping business, and I feel very well taken care of. Highly recommended!

Lennori

Mar 14, 2025  on Shopify

I am delighted to share my positive experience with CJDropshipping, particularly emphasizing the exceptional assistance provided by a your support team member, Connie Jin. She was incredibly helpful and attentive in assisting me with combining products into a bundle on the platform. Throughout the process, she was always friendly, highly committed, and readily available whenever I had any questions. Her proactive approach was particularly impressive—she even took the initiative to follow up independently whenever anything was unclear, ensuring that every detail was clarified to my full satisfaction. Thanks to her dedicated and professional support, the entire experience was smooth and efficient, giving me great confidence in using CJ Dropshipping’s services for my business.

Trendy Radar

Mar 13, 2025  on Shopify

Great Service and help from Damen my account manager, Billy and the Team. They have been supportive and responded quickly.

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