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Customer reviews: CJdropshipping: Much Faster

Develop by CJDropshipping

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,653)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

HEMO GALLERY

Jun 05, 2025  on Shopify

Thank you for your usual support, specially Lanny, for the professional and outstanding assistance! Your expertise and dedication truly made a difference, and I deeply appreciate your attention to detail and commitment to helping. You are truly exceptional

UNIQUE AMSTERDAM

Jun 05, 2025  on Shopify

This app is effective. The people are friendly and very responsive. You don't have to deal with individual sellers; you only communicate with CJD. They work 24/7. So, no matter the time difference, you would find someone to respond to your question or request. I'd like to thank Miki Weng, a customer service agent, who provided excellent support yesterday and solved a problem within minutes, which would have taken hours if left to normal processes. Highly recommended!

Ma boutique

Jun 05, 2025  on Shopify

This app is effective. The people are friendly and very responsive. You don't have to deal with individual sellers; you only communicate with CJD. They work 24/7. So, no matter the time difference, you would find someone to respond to your question or request. A special shoutout to our agent, Sam Huang, who is quick to respond and incredibly helpful. She consistently secures us the best possible discounts from suppliers, which makes a big difference for our business.

Willow & Cove

Jun 05, 2025  on Shopify

Tara Tan provides excellent support with clear communication and quick responses. She is very knowledgeable about the CJdropshipping process and helps resolve issues efficiently. I also want to mention Gildan Wu — they were incredibly helpful and responsive, and made sure all my questions were answered clearly. Both agents made the process smooth and stress-free. Overall, a reliable and professional service experience. Highly recommend :)

Joyiki

Jun 03, 2025  on Shopify

Great service. I’ve been working with Doki Huang for a while now and I’m satisfied with the service. Responsive, professional, and proactive. She makes the sourcing and fulfillment process smooth and reliable.

DREAMTECH

Jun 03, 2025  on Shopify

Appreciate "Alley" Service on Cj Dropshipping. Answering very quick and nice . She's doing a good Job .

My Store

Jun 03, 2025  on Shopify

I had an amazing experience working with Athena from CJdropshipping. She was incredibly helpful, fast to respond, and went above and beyond to support my store. Thanks to her, my order process was smooth and efficient. Highly recommend her service if you're using CJdropshipping!

Atelier di Moda Rosalia

Jun 03, 2025  on Shopify

We've had a great experience with CJdropshipping so far. The platform is simple to use and makes order fulfillment smooth and efficient. A special shoutout to our agent, Mango, who is quick to respond and incredibly helpful. She consistently secures us the best possible discounts from suppliers, which makes a big difference for our business.

Our IronMotive

Jun 03, 2025  on Shopify

Excellent Support from miss phoebe ! miss phoebe has been an amazing support throughout my dropshipping journey. she's not only professional and knowledgeable, but also incredibly friendly and approachable. she helped me with everything i needed and made the whole process so much smoother. i really appreciate how she allowed casual conversation while still maintaining a high level of professionalism. thank you so much, miss phoebe - you're the best!

My Fashion Glow

Jun 03, 2025  on Shopify

Excellent, nothing to complain about! A great service, attentive and efficient. I've been here for a while and they've supported me from the beginning to the present day! Honestly, excellent and perfect.

Paw Glamour™

Jun 02, 2025  on Shopify

Outstanding Support – Problem Solved Instantly! I had an urgent issue with an order and was worried it would take days to get assistance… but thankfully, Bonnie stepped in and was absolutely amazing! She was kind, fast, and incredibly efficient – she solved everything in no time and guided me through each step. It's rare to find such professional customer service in the dropshipping world. Huge thanks to CJdropshipping, and a special shoutout to Bonnie for her dedication and support!

Royal Hollow Wear

Jun 02, 2025  on Shopify

Great products and sourcing. My personal agent Alley is absolutely amazing. She's knowledgeable, friendly, extremely helpful and is always a pleasure to work with. She's a vital part of my business's success ✅️

Constantine

Jun 01, 2025  on Shopify

This platform would be perfect only if they updated their inventory on time. I have been listing products from there and found out that a lot of them are out of stock but it doesn't reflect in the product listing

Nordiva

May 31, 2025  on Shopify

Working with our agent, Kaycee Chen, has genuinely made all the difference in our experience with CJdropshipping. She’s not just responsive, she’s proactive, detail-oriented, and always a step ahead. Whether it's tracking down the best supplier deals or helping us sort out last-minute issues, Kaycee handles it all with calm professionalism. It's rare to find someone so dependable. We truly feel lucky to have her as our agent!

Ma boutique

May 31, 2025  on Shopify

This app is great. We've hade a great experience with CJdropshipping so far. The custom service for the sourcing is really responsive and available. Arina Dong was very kind and helpful and was able to help me with my product research.

ClassicBoho

May 30, 2025  on Shopify

Excellent service, we have had so much help and constant support from our cj rep Aron. He is always quick to answer and look into any questions we have. Aron was even willing to schedule a call and work through any questions we had for hours. Our experience with CJ dropshipping is excellent it has worked super well and meets exactly what we were looking for. And with the service from Aron it has been top notch.

SoniVita

May 30, 2025  on Shopify

CJ is really great. They have a lot of great products. Especially I fond of theirs support managers. My bestie is Sabrina Liu! She helped me with all issues and questions. Great service!

WarmChik

May 30, 2025  on Shopify

I had an amazing experience with Miss Gildan. She was professional, helpful, and truly dedicated to providing the best support possible. Her attention to detail and willingness to assist made the entire process smooth and stress-free. I highly appreciate her kindness and efficiency—she went above and beyond to ensure everything was handled perfectly. Thank you for your outstanding service, Miss Gildan !

ALMORIO

May 30, 2025  on Shopify

I am very satisfied with CJ. I have been working with them for almost 4 years now and I can certainly say that they are the most experienced and reliable supplier. Thanks also to Vincy, my private agent who is always on hand to help me.

BuyTrend.nl

May 29, 2025  on Shopify

Sam helped me fix a crucial setting which had me troubleshooting for hours.. It was fixed within 2minutes lol. Great support! The human contact and knowing support is right around the corner whenever I need it makes me feel great. Thanks Sam and CJ!

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