Cucheng App Review: Features, Pros & Cons for Shopify

Customer reviews: CJdropshipping: Much Faster

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,045)

Overall rating

4.9

5

2,859
4

39
3

5
2

3
1

36

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
Fast shipping services and competitive product prices.
User-friendly interface, making navigation and order management easier.
A wide variety of products and sourcing options.

Common Concerns

Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
Some users experience poor customer support interactions, contrary to positive reviews.
Issues with feature implementation not meeting the expectations set by marketing.
Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

Riche Cote

Oct 24, 2025 on Shopify

Ive been working with Ariana for a while now and she is the best Agent i worked with so far!!

Qorsage

Oct 23, 2025 on Shopify

Angel Li (Customer Service) was really helpful . 5 star service.

Wilbury Whippet

Oct 23, 2025 on Shopify

Angel was excellent and extremely efficient with helping me today and made my experience with CJdropshipping much less stressful. Thank you very Much Angel

Little Sunshine Store

Oct 23, 2025 on Shopify

Great Dropshipping Platform and good customers service, the agents are are always available 24/7 and really helpful. I do recommend Raymond super helpful agent.

WNA GLOBAL STORE

Oct 23, 2025 on Shopify

Thanks for Belle as my agent for CJ Dropshipping. She is very helpful!

Imterio

Oct 23, 2025 on Shopify

thank you very much for your support, I am personally impressed with Gildan, who responded very quickly and solved my problem. Thanks Gildan

divaree

Oct 22, 2025 on Shopify

An agent named Leah helped me a lot! 10/10 service, great and clear communication.

Blossom Elle

Oct 22, 2025 on Shopify

Great experience, fast, helpful, supportive! 5 stars for me! My Agent is Ariana super happy with her helpful work.

Vera's Gift Shop

Oct 21, 2025 on Shopify

CJ has also been an excellent partner with my store in helping me with sourcing products and also assisting with any questions that I have. Sam Huang has been particularly helpful with resolving my recent issues.

ELECTRONIC GADGETS

Oct 21, 2025 on Shopify

angel on the cjdropshipping is the best!

judineorganics.com

Oct 21, 2025 on Shopify

I needed assistance with getting the CJdropshipping products inventory to become available in my shopify store and Connie Jin (Customer Service) Agent guided me to the correct process via CJdropshipping and Shopify platform and now my products are available for sale. She was very patient and kind and she advised and handled my issues well especially when explaining what I should do. She made it all seem simple and easy to follow her instructions.

Crowned Heirs

Oct 21, 2025 on Shopify

Connie was invaluable with all my questions and helped me to understand how the CJ system works. Please open a warehouse in South Africa. This will be really great!

Elura

Oct 20, 2025 on Shopify

I needed help with changing a customer adress. She was very nice and helpful. My sales rep were Maidie tu&Connie

SylenShade

Oct 20, 2025 on Shopify

I really appreciate Maidie Tu’s help! She was extremely quick, professional, and clear in assisting me with updating my order email. Thanks to her support, everything was resolved smoothly without any confusion. I’m very grateful for her patience and guidance. Highly recommend her assistance! 5 stars!

Katt’s Mania Trendy Finds Hub

Oct 20, 2025 on Shopify

Truly an excellent application that helps and solves everything, excellent prices for importing and selling, and the shipping and automation process are truly excellent, and especially to "Cara Zeng," who has supported me tremendously through technical support. I highly recommend the application.

Navora

Oct 19, 2025 on Shopify

Thank you Box Chen for the excellent customer service!

STAGE OF JOY

Oct 19, 2025 on Shopify

CJDROPSHIPPING is a very good app & Glidan solve the issue so fast also the response time was very excellent. Thank you,

YANYANHotTok

Oct 18, 2025 on Shopify

I had a great experience with CJ support, especially Gildan. She was very kind, clear, and patient in helping me set up the shipping methods correctly. Thank you so much!

Noctesse

Oct 18, 2025 on Shopify

Love working with CJ, amazing agents which help you with everything you need - just have to ask. Vject Wang was an amazing help!

Tekotek Store

Oct 18, 2025 on Shopify

The product supplied from CJ are much cheaper than Aliexpress. CJ has been helping me with a discount a lot on delivery and all thanks to Stan Lin and Gildan Wu. Good service and fast response when I needed.