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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,045)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

PriorGaze

Oct 16, 2025  on Shopify

Ariana is truly one of the best agents I’ve worked with. She helped me find exactly what I needed with exceptional patience, professionalism, and attention to detail. Her calm demeanor, empathy, and quick decision-making made the entire process smooth and stress-free. Thank you so much, Ariana, for your outstanding support and dedication Team Priorgaze

Nuvasu

Oct 16, 2025  on Shopify

Hi everyone, I had a problem linking to my inventory. They helped me quickly and reliably. Great service. Thanks, Billy Shi.

My Store

Oct 15, 2025  on Shopify

Cjdropshipping agents are always available for clarification, explanations and more. Angel, Alicia, Sita have been very helpfuk I am going to receive my first orders soon. So I cannot say about orders yet.

IVORYNN

Oct 14, 2025  on Shopify

I am trying to express with words that deserve appreciation for your special support. The app is really amazing, and Lauren Wang's support is exemplary in ethics and kindness. The app is very easy to use and outstanding, much better than many apps for getting products at excellent prices. Thank you.

Sofuru

Oct 14, 2025  on Shopify

Vject Wang from CJ Dropshipping provided excellent customer service and responded to my inquiry quickly and professionally. The communication was clear, friendly, and very helpful throughout the process. Overall, a great experience — Vject Wang is reliable and highly competent.

Snugglepetstore.org

Oct 13, 2025  on Shopify

Bonnie was very kind and very helpful… She as answered my questions and reassured me well.. thank you Bonnie for your service and kindness! Lucie Lavigne

HarAnvo Trend

Oct 12, 2025  on Shopify

Ich bestelle für meine Kunden und habe immer Stress mit alle Kunden. Lieferung ist immer spät und spät. Kunden bezahlen hoch Versand kost aber trotzdem später bekommen wir Lieferung.

Verdaleaf.com

Oct 11, 2025  on Shopify

I want to give special thanks to Connie Jin from CJ Dropshipping for her amazing support! She’s been very kind, patient, and professional while helping me set up my Shopify store connection with CJ. Even though she’s covering temporarily for my main agent, Connie answered all my questions quickly and clearly, and made sure I fully understood how everything works — from warehouse shipping options to authorization setup. I really appreciate her friendly attitude and how proactive she is. It’s great to work with someone who genuinely cares about helping sellers succeed.

DoggyWorld

Oct 10, 2025  on Shopify

Yori Lin was very helpful and quick. She was patient, kind, and really took the time to assist me. Excellent support!

Martial Universe

Oct 09, 2025  on Shopify

Bonnie Gu was incredibly helpful! I had a major issue with some orders, and she was able to resolve everything with patience and kindness.

AZVA

Oct 08, 2025  on Shopify

connie is a good agent to have conversation with all my enquiries. fast replies and very well in communication

Brillyant Buys

Oct 07, 2025  on Shopify

I had such wonderful and smooth experience with Angel! I was guided step by step complete with screenshots which is so helpful!! She was also very patient with me while I navigated my way to the correct area to resolve my issue! This is some of the best customer service! Thank you Angel for your patience and guidance and thank you CJDropshipping for having such wonderful team members like this!!

Dr.Sam

Oct 07, 2025  on Shopify

excellent service.I’m happy from the human agrnt (Mis. Luna). However, this my second order which is out of stock, which seems to me a challanging for shopping.

Lumilume

Oct 06, 2025  on Shopify

Customer support is really good at CJ. Especially Connie Jin who is really helpful and responsive.. great experience overall.

SPINTAP

Oct 05, 2025  on Shopify

Excellent customer service! I had a small issue with a previous sample that arrived slightly damaged, and I was concerned about future shipments. Gildan from the CJ Dropshipping support team was super responsive and helpful. He took the time to make sure my concern was passed on to the fulfillment team and ensured that the next package would be better protected. Thanks again Gildan for your professionalism — really appreciated! Looking forward to working long-term with CJ.

Zevarah

Oct 04, 2025  on Shopify

Connie Jin sorted out my issue and questions right away, so I definitely appreciate the quick and friendly customer support!

Get Rekt Gear

Oct 04, 2025  on Shopify

I just solved the "sold out" error with ANGEL's help. When self-ascribed experts wanted me to invest in expensive tools, I came to customer service and Angel solved the problem with a couple screenshots! Much appreciation for helping me get my store back on track!

LORMIER

Oct 04, 2025  on Shopify

I've been working with Connie from the CJ support team, and she has been an incredible agent! She has been incredibly helpful with opening a ticket to secure more sizes and specific details for my products. Connie is always quick to respond and gets the work done efficiently. Her professionalism and dedication make the entire process seamless. Highly recommend her support to anyone using this app!

Limón y Lino

Oct 01, 2025  on Shopify

I had a question regarding taxes and duties and opened the customer service chat in CJDropshipping. Connie inmediately assisted me and helped me solving my questions. Really appreciated it !

Blue&Cove

Oct 01, 2025  on Shopify

CJ Dropshipping has been an excellent partner for my store. Their platform is user-friendly, with a wide variety of products and reliable shipping options. The integration with Shopify is smooth and makes managing orders very simple. Customer support has been responsive and helpful whenever I had questions. Overall, I’m very satisfied with the service and highly recommend CJ Dropshipping to anyone starting or scaling their e-commerce business.

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