Very bad experience. Their website description of the features is incredibly attractive. But when it comes to action, they can do almost nothing from what they offer. Terrible customer support. They communicate with customers not one by one, but with everyone at the same time, so as soon as they switch to you, you have to explain the problem again. Unbearably long. I tried for five days to get an answer to simple questions from the support service. I wrote emails, wrote in the chat, but I only received general answers. They answered my question for a week whether they could remove the tags from 100 T-shirts. The answer was: Do you already have them? And then silence again for several days.

So disappointed with this Good range of products but for all the test orders we did - not a single one get shipped and had to cancel to get a refund

Angel Li is an excellent customer service agent. They’re friendly, efficient, and always quick to solve any issues. Angel makes sure customers feel heard and taken care of providing great support every time

April Wang is very supportive agent at CJ and I love the way of her support and assistance always appreciate the solutions she give

CJ is a great partner for my online shop. My Agent Sini Lui helps my very fast and is always outcome-orientated. Products are shipped fast and the quality of the goods is very good.

Terrible customer service, and they never actually ship orders. I waited for my order to be shipped, but it remained pending until I contacted them—only to find out the product was out of stock. That’s when I realized they weren’t reliable, so I removed all their products from my store. Awful company. Always look into why a company has bad reviews rather than just the 5-star ones. Total scam.

My agent Willa has been great! I know that after the Spring Holiday all of the suppliers are busy, so being able to reach out to her for updates has been really helpful! Thank you Willa :)

I give a 5/5 rating to the CGdropshipping customer service team and all this thanks to jolie Zhu who was attentive to my problem which lasted 4 days of research.

Je recommande l’application CJdropshipping ! Mon agent, Kribee Huang est très réactive et à l’écoute !

i really admire support given by me Ken , he timely providing all support and help me lot which ultimately hep in proceeding my order to customer. Thanks KEN

As a newcomer to dropshipping, CJ has made my first few months in this business remarkably smooth. They've simplified every aspect - from product sourcing to order tracking. I've been particularly impressed with my agents, Vincy and Bonnie, who have been exceptional in providing quick solutions whenever I needed assistance. Their responsiveness and problem-solving skills have made my early dropshipping journey much easier than expected. Really appreciate their professional support!

As a new shop owner, i had lots of challenges such as how to synchronize, the authorization section, customization, … CJ Customer support Zoey is fantastic, also my agent Isla is excellent always updating me and answering my questions at any day and any time ❤️

Bellica is very good to work with. I had an issue regarding shipping and wanted to avoid a specific courier. Bellica listened to my concern and allowed me to select which couriers to use for my business. On top of that, when bringing up queries she was there to answer them most times of the day, and she always responds and follows up with my questions going out of her way to keep me updated!

My agent, Arina Dong, helped to figure out many questions I had when I first joined the platform to make sure everything was right and pricing was correct. Also helped me to sync my store and see all orders. Thank you!

This review is about my agent, April Wang. April has been incredibly reliable and responsive, always handling my inquiries efficiently and with great attention to detail. She will always suggest recommendations or alternatives products if the original ones are out of stock. I’ve been working with them for over a year, and their service has consistently exceeded my expectations.

Aaron Lee was very helpful to my issues and gave me advise that really helped me a lot. Thank you very much!

I needed some help with the order. Representative name Angel helped resolve the issue and answered questions I had.

Alan was very help when it has to guide me with step-by-step tutorial on how to submit my 1st order. Thank you Alan for your kindness, help and support :)

I've been Working with CJ for almost 2 years and I've had great experience. Especially Talisa was really helpful to solve any issues we have, even in case if she was not sure about the issue, she would solve it internally with her team and come back to us with a solution within short time. Also she helped me get best lowest prices for the products and for branded packaging. Thank you, Talisa and CJ team!

I just have to say – Doki is an amazing agent! Even during the Spring Festival, when almost everything in China shuts down, she still did her best to reply whenever she could. Not once has she ever told me ‘no’ to a request. If something seemed difficult, she always found a way to make it work. What I love about working with her is that she doesn’t just do her job – she thinks ahead, looks for better solutions, and genuinely cares. You can tell she’s a good person – honest, smart, and always eager to learn and grow. At the end of the day, in eCommerce, your agent is one of the most important things. There are always challenges, always unexpected situations, and having someone like Doki who actually cares about your success and puts in the effort makes all the difference. CJ Dropshipping as a platform is already great, especially for dropshippers, but honestly? The real cherry on top is having an agent like Doki. Highly recommended! ⭐⭐⭐⭐⭐