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Customer reviews: CJdropshipping: Much Faster

Develop by Shopify

The Cucheng app helps Shopify merchants streamline product sourcing and fulfillment. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (2,502)

Overall rating
4.9

What Merchants Think

The "CJdropshipping: Much Faster" app has garnered mixed reviews from users. Many users highlight the app's excellent customer service and support team, often naming specific agents who have provided outstanding service. This reflects a general satisfaction with the personalized support offered. However, there are significant concerns regarding order fulfillment reliability and discrepancies between advertised features and actual performance, impacting some users negatively.

Key Strengths

  • Exceptional customer service with many specific agents like Angel, Kribee Huang, and Connie receiving praise.
  • Fast shipping services and competitive product prices.
  • User-friendly interface, making navigation and order management easier.
  • A wide variety of products and sourcing options.

Common Concerns

  • Reports of unreliable order fulfillment and inventory inaccuracies, causing delays.
  • Some users experience poor customer support interactions, contrary to positive reviews.
  • Issues with feature implementation not meeting the expectations set by marketing.
  • Occasional reports of miscommunication leading to repeated explanations of issues.

Final Thoughts

Overall, the app is generally well-received for its strong customer support and wide product selection, making it a potent tool for dropshipping. However, merchants might encounter challenges with order fulfillment and execution of some features. Despite some negative experiences, many users consider it a valuable asset to their business operations due to its scalability potential and service improvements.

ESTEME

Jan 28, 2026  on Shopify

Aidan from CJ Dropshipping is extremely reliable and professional. He handles issues quickly and efficiently, and his response time is consistently fast. Whenever there's a problem, he communicates clearly and makes sure it gets resolved without delays. Overall, working with him has been a smooth and stress-free experience.

Dimo Store

Jan 27, 2026  on Shopify

Alley.bee has been an excellent personal agent on CJdropshipping. Communication is fast, clear, and professional. She always follow up on orders, solve issues efficiently, and provide accurate updates. Working with Alley.bee has made my fulfillment process much smoother. Highly recommended.much love.

NookCraftStudio

Jan 27, 2026  on Shopify

Great service for dropshippingI had been using this platform for a long time now, quick shipping and fulfilling order. My agent is also responsive and quick reply. My agent Samanta Hu always help me solve problems.

Prime Alignment Wellness

Jan 26, 2026  on Shopify

Christine Yu was excellent! She understood my problem and walked me through the process and even sent me screenshots to make sure I understood everything. Very professional and customer friendly. I really appreciate her patience and expertise.

Magnetic Muse™

Jan 26, 2026  on Shopify

Great app and supplier - been with them for years. All their private agents are great, but working with Farris especially has been outstanding. Farris always goes above and beyond, and makes the experience better than having a private supplier. Thank you CJ, and thank you Farris!

CarbonCase

Jan 26, 2026  on Shopify

We've had a great experience with CJdropshipping so far. The platform is simple to use and makes order fulfillment smooth and efficient. A special shoutout to our agent, Farris, who is quick to respond and incredibly helpful. He consistently secures us the best possible discounts from suppliers, which makes a big difference for our business.

Goluxera Store

Jan 26, 2026  on Shopify

I’ve had a great experience working with CJ Dropshipping, especially with my agent Jocelyn. She’s very responsive, patient, and always willing to help solve issues quickly. Communication has been smooth, and she keeps me updated on order status and any potential delays. Having a reliable agent like Jocelyn makes fulfillment much easier and less stressful. Overall, I’m happy with the service and appreciate the support.

KNOWHERE ATTIRE

Jan 25, 2026  on Shopify

Thank you Connie for the swift support. Having problem with front store keep showing item is sold out even when all stock is available and sync is active. Connie guided me each section to identify the issue and lastly able to find out that my location is missing with zone and rate which result in sold out quantity. Thank you again Connie for the professional support.

Easy Lock

Jan 24, 2026  on Shopify

I have only good vibes with CJdropshipping, my agent Angel Li with CJdropshipping gets my good costomer service. Quick responds and easy to talk to if there is something i need to know or do. Big Up for Angel Li!

AylureEssentials

Jan 24, 2026  on Shopify

I want to give special thanks to my agent Jana from CJ Dropshipping. She has been consistently professional, kind, and extremely helpful. I’ve needed assistance with CE certificates, material declarations, and product compliance questions, and she has gone out of her way to contact suppliers, follow up, and keep me updated. What I appreciate most is that she doesn’t just give quick generic replies — she actually investigates issues and tries to find real solutions. That level of support is very valuable when running an online store. Working with her makes CJ much easier and more trustworthy for me. Definitely a 5-star experience. Thank you, Jana!

Evonni

Jan 23, 2026  on Shopify

I'm working with Bowen on CJdroppshipping and he is very skilled and fast replying agent. I would recommend everyone to contact him and start working with him.

HOUSE OF MCK

Jan 23, 2026  on Shopify

Kyning is an exceptional agent at CJ Dropshipping. She has been incredibly helpful and professional in setting up my brand, House of MCK. She provided great advice regarding warehouse selection and handled my custom packaging orders with high efficiency. Her communication is fast and she truly cares about her clients' success. 5 stars!

Pandora Store

Jan 23, 2026  on Shopify

Amazing and fast service especially customer service name Elina That help me on the shipping method. She teach me step by step on the shipping method how to handle it and easy to understand. Thank you for the amazing works and thanks again for the fast response. Love it!!

NookCraftStudio

Jan 22, 2026  on Shopify

Great experience with CJdropshipping. Fast processing, smooth fulfillment, and excellent support. Special thanks to my agent Bonnie Gu — very helpful, responsive, and professional. Highly recommend!

Celene

Jan 22, 2026  on Shopify

Connie Jin provided outstanding customer service. She was extremely helpful, patient, and professional while assisting me with my order issues. She took the time to understand the problem and resolved everything quickly and efficiently. Her support made the whole process smooth. I truly appreciate her help and would highly recommend her service. Thank you, Connie!

Auggust

Jan 22, 2026  on Shopify

I work with Skyla Zhang on CJ, and she was responsive and attentive, also always keeps reminding on my to-do list, or whether it has problem with my orders, shipping, or other related logistics and products. Kudos to you, Skyla Zhang

Luwnah

Jan 21, 2026  on Shopify

My personal agent, Carman Wu, is super helpful. All the queries I have had have been dealt with quickly and professionally. It's very handy having her help. If she hasn't been available, the other team members are also very helpful.

Nook and Order

Jan 21, 2026  on Shopify

I recently ran into an issue with trying to show stock in my online store and had to ask for assistance. I was paired with customer service representative Angel Li and they helped me immensely! The customer service was exceptional and they went so far as to even send me helpful step by step screenshots to make the process seamless and easy. My issue was quickly resolved due to their efforts and I could not be more satisfied with the service!

Wafa

Jan 21, 2026  on Shopify

CJ Dropshipping is amazing! Fast shipping, quality products, and excellent support. My go-to partner for dropshipping to the USA!"

Rovella

Jan 21, 2026  on Shopify

I use CJ for every single product sourcing need. Connie Jin is an amazing customer support representative - she helped me source a product that wasn’t available anywhere else in China or on other sourcing platforms, and she answered every single question I had. 5 out of 5

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